Field Services Companies Using Authorize.net in the UK: 59 Active Firms (2026)
Field services payment adopters in the UK provide onsite trade, repair and maintenance work with web-based card acceptance.
Onsite trades and repair operators usually adopt a web payment gateway when bookings, deposits and invoice settlement have moved out of the purely phone-led workflow. In this cohort, the gateway sits behind residential and commercial service journeys: quoting, call-out deposits, recurring maintenance payments and post-visit balances. Adoption tends to signal a direct-channel posture rather than marketplace dependence, with enough admin capacity to reconcile card receipts, handle failed payments and manage customer communications. The typical buyer looks like a local or regional contractor with a service desk, field teams and a website capable of converting enquiries into booked work.
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Only 59 UK field-services and trades businesses are actively trading with this gateway detected on their public websites. Within the field-services and trades payment processor category, the system ranks fifth, at 1.6% of a 3,752-company processor-adoption comparison. Regional registrations lean towards the North West at 16.9%, followed by the South East at 15.3%; London, the East of England and the South West each account for 13.6%. Reported employment is 595 people in total, which fits the small-operator profile implied by this payment stack.
Field services and trades do not sit under a single sector licence, so payment adoption intersects with several duty regimes. Building work in England is shaped by the Building Safety Regulator’s competence and dutyholder requirements under the Building Regulations etc. (Amendment) (England) Regulations 2023, while competent person schemes allow some installers to self-certify certain work where minimum technical competence is met. Gas work is narrower: businesses and engineers must be on the Gas Safe Register to carry out gas work legally, with renewal on an annual cycle. Online card acceptance adds the usual need to handle customer payment trust, refunds and personal information without weakening audit trails around quotes, deposits and visits.
Card acceptance in field services appears to be moving from a checkout feature towards a booking and admin layer, especially where contractors want deposits before dispatch and clearer reconciliation after visits. Smaller operators tend to adopt payment tools through website agencies and marketing platforms rather than through separate finance projects. That favours bundled stacks, but it also creates lock-in and uneven governance over customer records. Over time, adoption is likely to split between firms that keep a lightweight public-web payment flow and operators that connect payments more closely to scheduling, certification evidence and aftercare.
Adoption by company size
Adoption of Authorize.net varies by company size across the trading UK field services companies in this cohort. 0% of the 236,026 companies with under 10 employees run Authorize.net (39 detected). 0.2% of the 11,382 companies with 10–50 employees run Authorize.net (18 detected). 0% of the 923 companies with over 50 employees run Authorize.net (0 detected).
59
Active firms
2026
1.6%
Of detected Payment processors share
UK field services
7
Median headcount
Filed accounts
121
Verified contacts
Across this cohort
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Key facts
15% of the cohort was incorporated since 2022 (9 firms), so a sizeable share is in its first few filing cycles.
Among 3,752 field services and trades firms with a detectable payment processor, this processor accounts for 1.6% (59) of detections, fifth by share behind four processors at 73.9% (2,772), 9.1% (341), 8.4% (314) and 4.1% (152).
Registered-address distribution is relatively even after the North West at 16.9% (10): South East has 15.3% (9), while London, East of England and South West each have 13.6% (8).
The co-installed web stack is concentrated around customer-workflow and web-infrastructure tools: 91.5% (54) also show a customer-workflow tool, and 86.4% (51) include a web security or performance layer.
Sector tags overlap with construction on 40.7% (24) of these field-services and trades users, while renewable energy appears on 13.6% (8).
ONS reports Great Britain construction new work of £140.7 billion in 2024, up 1.4% in current prices, with new orders of £71.7 billion, up 5.6%.
Payments market share among UK Field Services
Share of the 3,752 UK Field Services with a detectable system. As of June 2026.
What else do Authorize.net-running Field Services run?
Share of the 59 Authorize.net-running UK companies where each technology was also detected. As of June 2026.
Where Authorize.net Field Services are, and how healthy they look
By region
By registered-office region; companies without a regional match count toward Rest of UK.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
7
Median headcount
£501.6K
Median UK turnover
0%
Above £5M turnover
9
Incorporated since 2022
121 verified decision-maker contacts
across these 59 companies, with emails available in Firmbase. Filter by role, seniority and stack.
Top UK Field Services using Authorize.net
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsProvides plumbing, heating and gas fitting services for residential and commercial properties, including installation and repair of boilers, furnaces, hot water tanks, and general plumbing and…
Serves residential homeowners and commercial property owners needing plumbing, heating and gas services for homes and business premises.
Financial Health
HealthyHealthy · Hiring · 22% CAGR over 4y
Location
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Financial sub-scores
Computed from 4 filingsProvides electrical contracting and renewable energy installation services, including solar PV systems, battery storage, EV charging points, air-source heat pumps, air conditioning, and general…
Serves homeowners, businesses and industrial clients across Cambridge and East Anglia, including customers seeking electrical, solar, battery storage, EV charging, heating and air conditioning…
Financial Health
HealthyHealthy · Hiring · 26% CAGR over 3y
Location
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Financial sub-scores
Computed from 5 filingsProvides electrical testing, inspection and compliance services for commercial premises, including fixed wire testing (EICR), emergency lighting and fire alarm testing, PAT testing, thermal imaging,…
Sells to UK businesses and premises managers needing electrical safety, testing and compliance support for workplaces, buildings and operational sites.
Financial Health
StableStable · -29% CAGR over 4y
Location
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Financial sub-scores
Computed from 2 filingsProvides plumbing and heating services including boiler repairs, bathroom and kitchen installations, and air conditioning. Also installs air source heat pumps, carries out full property renovations,…
Serves homeowners, landlords and local businesses in Fulham, London and surrounding areas needing plumbing, heating, bathroom, kitchen or property renovation support.
Financial Health
StableStable · 0% CAGR over 1y
Location
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Financial sub-scores
Computed from 3 filingsProvides plumbing, heating and electrical services for domestic and commercial properties, including boiler installation and servicing, gas work, tiling, joinery, and general repairs and maintenance.
Serves domestic households and commercial organisations seeking plumbing, heating, electrical, gas, tiling, joinery and boiler support.
Financial Health
WeakWeak · Hiring · 27% CAGR over 2y
Location
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Financial sub-scores
Computed from 3 filingsProvides commercial and residential roofing services including installation and repair of flat and pitched roofs, roof maintenance, facilities management, and construction of roof terraces and…
Serves homeowners, landlords, commercial property owners and facilities managers in Leicestershire, including Melton Mowbray, across domestic, commercial and industrial property markets.
Financial Health
StableStable · Hiring · 15% CAGR over 2y
Location
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Financial sub-scores
Computed from 3 filingsProvides electrical contracting services for residential, commercial and industrial clients, including electrical installations and maintenance, smart home and lighting systems, security integration,…
Serves a mix of B2C and B2B customers: homeowners and landlords, plus commercial businesses and industrial clients in Oban and the surrounding Argyll area.
Financial Health
StableStable · Hiring · 8% CAGR over 2y
Location
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Financial sub-scores
Computed from 5 filingsProvides electrical services for residential, commercial and industrial properties, including electric vehicle charger installation, CCTV systems, electrical installation condition reports (EICR),…
Serves residential homeowners and landlords, plus commercial and industrial businesses in Cardiff and surrounding areas with property electrical and security requirements.
Financial Health
StableStable · -66% CAGR over 4y
Location
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Financial sub-scores
Computed from 4 filingsProvides installation of electric vehicle chargepoints for residential and commercial properties. Conducts site surveys, recommends compatible charging units from partner manufacturers, and installs…
Serves UK electric and hybrid vehicle owners seeking home chargers, plus businesses and workplace or property owners needing commercial charging for staff, fleets or customers.
Financial Health
StrongStrong · Growing, Hiring · 157% CAGR over 3y
Location
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Financial sub-scores
Computed from 3 filingsProvides building and carpentry services including certified fire door installation, passive fire protection and fire‑stopping, bespoke joinery, plastering and skimming. Also carries out home…
Serves homeowners, landlords, small businesses and commercial property managers in the Bangor area, particularly customers responsible for homes or commercial spaces requiring fire-safety compliance,…
Financial Health
WeakWeak · Hiring · 18% CAGR over 2y
Location
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Financial sub-scores
Computed from 5 filingsDesigns, installs and maintains private and commercial swimming pools and pool plant rooms. Provides water treatment systems, filtration equipment, chemical supply, leak detection, pool refurbishment…
Serves UK homeowners seeking private or luxury pools, commercial pool operators such as hotels, spas, leisure centres and health clubs, plus agricultural, food, dairy and municipal water users.
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 5y
Location
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Financial sub-scores
Computed from 5 filingsProvides electrical installation, maintenance and repair services for domestic and commercial properties, including lighting and power outlets, distribution board upgrades, full rewiring,…
Serves domestic homeowners and commercial organisations across the West Midlands, including residential customers, primary and secondary schools, and local businesses.
Financial Health
HealthyHealthy · -3% CAGR over 4y
Location
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Computed from 5 filingsProvides electrical design and installation services for residential and commercial properties, including solar panel systems, battery storage, EV charging points, electrical testing (EICR), consumer…
Serves homeowners and businesses in Cambridge with domestic and commercial premises, including customers focused on solar, battery storage, EV charging and electrical compliance.
Financial Health
StrongStrong
Location
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Computed from 4 filingsProvides electrical contracting services for residential and commercial properties, including wiring, rewiring, consumer unit upgrades, lighting installation and fault finding. Installs solar PV…
Serves homeowners, landlords and local commercial clients in Lincoln, Lincolnshire and surrounding areas, including households and businesses needing electrical, solar and EV charging support.
Financial Health
StrongStrong · Hiring · 44% CAGR over 3y
Location
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Financial sub-scores
Computed from 5 filingsProvides installation, servicing, maintenance and repair of heat pump systems for residential and commercial properties. Services include system inspections, cleaning, diagnostics and performance…
Sells to homeowners and businesses needing heat pump servicing, maintenance, repairs and installation. Serves property owners and occupants seeking climate control support, including domestic…
Financial Health
StrongStrong · Growing, Hiring · 14% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsDesigns, supplies and installs made-to-measure interior window shutters for residential properties. Provides in-home surveys, quotations and professional fitting, with product options including…
Serves residential homeowners across West Sussex and Hampshire, including Chichester, Portsmouth, Waterlooville and nearby towns, looking for fitted shutters for their homes.
Financial Health
StrongStrong
Location
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Financial sub-scores
Computed from 3 filingsSupplies and installs flooring for residential and commercial properties, including carpets, luxury vinyl tile (LVT), timber, parquet and SPC vinyl flooring. Offers curated product collections and…
Serves domestic and commercial customers in Yorkshire and nearby counties, including homeowners, property owners, and businesses needing flooring for homes, shops, offices, and other premises.
Financial Health
StrongStrong · Growing, Hiring · 58% CAGR over 2y
Location
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Financial sub-scores
Computed from 3 filingsDesigns and installs renewable energy and building improvement systems, including solar panels, battery storage and air source heat pumps, and supplies and installs windows and doors. Delivers…
Serves UK homeowners, commercial property owners, social housing providers, local organisations and Ministry of Defence sites seeking energy-efficiency upgrades and building improvements.
Financial Health
StrongStrong · Growing, Hiring · 11% CAGR over 2y
Location
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Financial sub-scores
Computed from 4 filingsProvides property and facility maintenance services including roofing, painting and decorating, flooring installation, electrical work, plumbing systems, drainage, wall cladding, road lining, and…
Serves businesses, commercial property owners and facilities managers in the Midlands with buildings requiring maintenance, repairs or renovation support.
Financial Health
StableStable · 0% CAGR over 3y
Location
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Financial sub-scores
Computed from 4 filingsDesigns, supplies and installs industrial air quality and ventilation systems, including dust and fume extraction, heating and cooling, and LEV systems. Provides COSHH testing, maintenance services,…
Serves industrial and commercial businesses in the Midlands, including manufacturing plants, warehouses, workshops and vehicle-related workplaces requiring compliant air quality, ventilation and…
Financial Health
WeakWeak · 0% CAGR over 3y
Location
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Financial sub-scores
Computed from 4 filingsInstalls solar photovoltaic systems for residential and commercial properties. Services include design and installation of solar panels, battery storage systems, and EV chargers, supplying on-site…
Serves UK homeowners and commercial/public-sector property owners, including warehouses, schools, medical centres, farms, local councils, manufacturers, food businesses, care homes, hotels, logistics…
Financial Health
StableStable · 0% CAGR over 3y
Location
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Financial sub-scores
Computed from 5 filingsProvides construction and engineering services including residential and commercial building, refurbishments, and new builds. Also installs and services lifts and stairlifts, and delivers electrical,…
Serves public-sector bodies, commercial organisations, property developers, landlords and residential homeowners seeking construction and building engineering contractors for residential and…
Financial Health
StrongStrong
Location
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Financial sub-scores
Computed from 3 filingsInstalls renewable energy and energy‑efficiency systems for domestic and commercial properties, including solar panels, solar batteries, air and ground source heat pumps, insulation measures,…
Serves UK homeowners seeking grant-funded energy efficiency improvements, alongside commercial and agricultural customers considering renewable energy and insulation upgrades.
Financial Health
StrongStrong · Growing, Hiring · 123% CAGR over 2y
Location
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Financial sub-scores
Computed from 5 filingsProvides residential building and renovation services focused on converting garages into habitable rooms. Also undertakes home extensions, loft conversions and related property improvements,…
Serves homeowners seeking garage conversions, extensions, loft conversions, driveways and home renovations, with projects highlighted across the North West including Manchester, Wilmslow, Bury and…
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 4 filingsProvides joinery and building services including new builds, extensions, interior and exterior renovations, kitchen and bathroom fitting, roofing, conservatories, masonry, and installation of…
Serves homeowners, landlords and commercial property owners in Argyll and Bute, including rural and heritage-property clients.
Financial Health
HealthyHealthy · Hiring · 21% CAGR over 3y
Location
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Provides residential construction and home improvement services, including house extensions, refurbishments, kitchen and bathroom renovations, window replacements, and general property maintenance,…
Serves homeowners and local businesses in Kent and surrounding areas seeking construction support for residential and small commercial property projects.
Financial Health
N/AN/A
Location
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Computed from 5 filingsProvides mechanical and electrical contracting services including design, installation and maintenance of domestic and commercial heating systems, boiler installations, air source heat pumps, and…
Serves local authorities and housing associations in the South East, targeting social housing and public-sector property teams responsible for domestic properties, commercial spaces and resident…
Financial Health
StableStable · -2% CAGR over 4y
Location
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Computed from 4 filingsDesigns and installs residential bathrooms, kitchens and interior spaces. Provides 3D design consultations, layout planning, waterproofing, walk‑in showers, mobility adaptations, underfloor heating,…
Serves residential homeowners across Surrey and South West London, particularly those planning bathroom, kitchen or interior renovations, including customers seeking premium finishes, accessible wet…
Financial Health
StableStable · Hiring · 33% CAGR over 3y
Location
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Financial sub-scores
Computed from 5 filingsProvides asbestos removal, encapsulation and management services including surveys and consultancy. Installs and maintains thermal and acoustic insulation, fire protection systems and sheet metal…
Serves UK public-sector bodies and commercial property operators, including government departments, NHS trusts, local authorities, facilities management firms, schools, care homes, data centres,…
Financial Health
StableStable · -67% CAGR over 4y
Location
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Computed from 3 filingsProvides vehicle maintenance and repair services including MOT testing, routine servicing, diagnostics, brake repairs, and tyre fitting and alignment. Also carries out inspections, oil and filter…
Serves local car owners and drivers in central Glasgow, including motorists needing MOT testing, vehicle servicing, diagnostics, tyre work and repairs.
Financial Health
WeakWeak · -6% CAGR over 2y
Location
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Computed from 5 filingsProvides building and groundworks services for residential and commercial projects, including basement conversions, drainage installation, brickwork, concrete floor slabs, underpinning, foundations,…
Serves residential and commercial customers needing building and groundwork services, including homeowners and businesses across the South East of England.
Financial Health
DistressedDistressed · -20% CAGR over 4y
Location
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Computed from 5 filingsProvides domestic building services including home renovations, extensions and alterations. Offers design planning, project management and construction for residential improvement projects, helping…
Sells to homeowners and domestic property owners seeking home renovations, extensions and related building projects, particularly in Bristol and Bath. Targets residential customers planning…
Financial Health
StableStable · 2% CAGR over 4y
Location
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Financial sub-scores
Computed from 3 filingsSupplies, installs, repairs and maintains garage, commercial and industrial doors, including sectional, up-and-over and roller shutter systems. Also provides door automation upgrades and fixed‑price…
Serves homeowners and commercial or industrial property operators in West Wales, including Pembrokeshire, Carmarthenshire and Ceredigion, seeking garage, commercial, industrial or roller shutter door…
Financial Health
StableStable · -6% CAGR over 2y
Location
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Computed from 5 filingsProvides commercial building services including mechanical and electrical system installation and maintenance, building management systems, custom steel fabrication, roller shutters and security…
Serves property and facilities managers responsible for commercial, industrial and large residential buildings in London, Essex and the South East. Targets organisations needing ongoing building…
Financial Health
WeakWeak · -5% CAGR over 4y
Location
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Computed from 4 filingsProvides residential design-and-build renovation services including loft, garage and house extensions, kitchen installations, and bespoke joinery. Also installs windows, bifold doors, flooring, and…
Serves homeowners and residential property owners in Glasgow and surrounding areas seeking home renovations, extensions, loft or garage conversions, kitchen installations and joinery work.
Financial Health
WeakWeak
Location
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Computed from 3 filingsProvides residential and commercial renovation services including kitchen and bathroom refurbishment, wall and floor tiling, flooring installation, painting and decorating, plumbing and electrical…
Serves homeowners, landlords and commercial property clients in London, especially East London and Essex, needing renovation, tiling, flooring, decorating and general property improvement work.
Financial Health
StrongStrong · 0% CAGR over 1y
Location
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Computed from 4 filingsProvides bathroom and kitchen renovation services including design, supply and installation. Offers 3D design consultations, custom layouts, walk-in showers, waterproofing, mobility adaptations,…
Serves residential homeowners in Surrey and South West London, particularly those planning bathroom, kitchen or interior renovation projects, including customers seeking accessible wet rooms, walk-in…
Financial Health
StrongStrong · Hiring · 5% CAGR over 3y
Location
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Computed from 5 filingsProvides asbestos removal, remediation and management services, including surveys and management plans. Installs and maintains thermal and acoustic insulation, fire protection systems and sheet metal…
Serves public sector bodies and commercial property operators, including government departments, NHS trusts, local authorities, facilities managers, schools, care homes, data centres, hospitals,…
Financial Health
StableStable · -64% CAGR over 4y
Location
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Computed from 3 filingsProvides residential and commercial painting and decorating services, including interior and exterior painting, surface preparation, and refurbishment work for homes, offices, retail premises,…
Serves homeowners and commercial property owners/managers around York, Harrogate and Wetherby, including offices, retail sites, hotels, restaurants, pubs, leisure facilities, apartment blocks and…
Financial Health
StrongStrong · Growing · 4% CAGR over 2y
Location
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Computed from 5 filingsProvides residential building and renovation services including home extensions, kitchen and bathroom design and installation, and general building works. Offers design and build project management…
Serves homeowners and private residential clients in Fife, Edinburgh and surrounding areas, particularly those planning home upgrades, extensions, kitchen or bathroom projects, and general building…
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides arboricultural and forestry services including tree surgery, crown reduction and removal, stump grinding, ash dieback surveys, site clearance, timber extraction, chipping, hedge flailing,…
Serves commercial clients, utilities, transport operators, quarries, construction and housing developers, forestry and environmental organisations, local authorities, estates and domestic customers…
Financial Health
HealthyHealthy · Hiring · 9% CAGR over 4y
Location
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Computed from 4 filingsDesigns, supplies and installs bespoke fitted kitchens, bedrooms and home living furniture. Provides design consultation, project coordination and installation of kitchens, fitted wardrobes, home…
Serves private homeowners seeking bespoke fitted kitchens, bedrooms, wardrobes and home living spaces, primarily across Berkshire, Buckinghamshire, Middlesex, Surrey and surrounding areas.
Financial Health
HealthyHealthy · Growing, Hiring · 3% CAGR over 3y
Location
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Computed from 5 filingsDesigns, installs and maintains building energy management systems (BEMS) for commercial facilities. Provides energy monitoring and targeting, control system integration, energy surveys, project…
Serves B2B and public-sector building owners, facilities managers and project teams responsible for commercial offices, sports venues, emergency-service facilities and other large sites across the UK.
Financial Health
StableStable · -2% CAGR over 4y
Location
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Computed from 5 filingsProvides construction and building services including new-build residential projects, refurbishments, basement conversions, commercial fit-outs, and general building works. Also undertakes insurance…
Serves private homeowners, property developers, architects, main contractors and businesses, spanning high-end residential projects, commercial premises, and owners or insurers dealing with damaged…
Financial Health
DistressedDistressed · 0% CAGR over 4y
Location
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Computed from 3 filingsProvides commercial construction and building services including interior fit-outs and finishes, mechanical and electrical installations, planned and reactive maintenance, roofing, drainage and…
Serves commercial property owners, facilities managers and contractors across the UK, alongside domestic customers and government-approved project clients.
Financial Health
StrongStrong
Location
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Computed from 5 filingsProvides domestic landscaping services including garden design and full garden transformations, installation of patios, driveways and resin-bound surfacing, turfing and artificial grass, fencing, and…
Sells to homeowners and businesses needing landscaping, garden transformations, patios, driveways and groundwork, particularly in St Albans and across Hertfordshire.
Financial Health
DistressedDistressed · -7% CAGR over 4y
Location
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Computed from 5 filingsProvides electrical and mechanical building services for commercial and industrial facilities, including plumbing, air conditioning, chilled water and steam systems, heating plant rooms, ventilation…
Serves B2B and public sector customers in commercial and industrial markets, including SMEs, local authorities, government bodies and educational institutions, as well as organisations in leisure,…
Financial Health
StrongStrong · Growing, Hiring · 94% CAGR over 4y
Location
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Computed from 2 filingsProvides sales, rental, installation, relocation, maintenance and decommissioning of industrial generators and power distribution equipment, including UPS systems, ATS units, transformers and…
Serves businesses, industrial facilities and community organisations that own or need generator, UPS and power distribution infrastructure, including facility teams managing backup power.
Financial Health
StrongStrong · Growing · 0% CAGR over 1y
Location
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Computed from 5 filingsProvides plastering and rendering services including ornamental plasterwork, cornicing, screeding and roughcasting. Undertakes plaster finishing and restoration work for residential and trade…
Serves domestic homeowners and trade customers seeking plastering, rendering and ornamental plasterwork, including clients with traditional-style properties and contractors managing building projects.
Financial Health
HealthyHealthy · Growing · 0% CAGR over 4y
Location
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Computed from 5 filingsDesigns, supplies and installs fitted kitchens, bedrooms and other home interior joinery. Provides home consultations, space measurement and 3D design, delivering made‑to‑measure cabinetry, storage…
Serves homeowners seeking bespoke kitchen, bedroom and room renovations, including households wanting design advice, made-to-measure interiors and installation for home improvement projects.
Financial Health
StableStable · 2% CAGR over 4y
Location
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How Authorize.net usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling. field services companies are identified using Firmbase's semantic classification of company activity, built from filings, websites and registered SIC codes rather than SIC codes alone. The detected counts and share figures on this page are computed within that sector cohort, so "share" always means share of field services companies with a detectable system — not of all UK companies.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
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UK Field Services by Payments
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Frequently asked questions
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