Privacy Policy — Firmbase

1. Introduction

Firmbase OÜ ("Firmbase", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect information about you in various ways, including:

Personal Data: Name, email address, and other contact information you provide when registering for an account or contacting us.
Usage Data: Information about how you access and use our services, including your IP address, browser type, operating system, pages visited, and time spent on pages.
Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Improve, personalise, and expand our services
Understand and analyse how you use our services
Develop new products, services, features, and functionality
Communicate with you, including for customer service, updates, and marketing purposes
Process transactions and send related information
Detect and prevent fraud and abuse

4. Legal Basis for Processing

We process your personal data on the following legal bases:

Consent: Where you have given us consent to process your data for specific purposes.
Contract: Where processing is necessary for the performance of a contract with you.
Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights.
Legal Obligation: Where processing is necessary to comply with applicable laws.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, and customer support.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Legal Requirements: When required by law or to respond to legal process.
Protection of Rights: To protect our rights, privacy, safety, or property.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When data is no longer required, we will securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access and receive a copy of your personal data
Rectify inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at hello@firmbase.co.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@firmbase.co.