Companies Using Chaty in London: 103 Active Firms (2026)
Companies using website chat in London add customer-messaging widgets to public websites for sales, support and lead capture.
Adoption tends to sit with commercial or operations owners rather than central IT: owner-managed service businesses, small sales teams and mid-market operators use Chaty to shorten the path from a page visit to an enquiry, booking triage or account follow-up. That usually signals a firm with a functioning website funnel, some cloud-tool budget and enough inbound demand to justify live messaging or callback routing. Among London companies running Chaty, sector exposure clusters in Field Services & Trades (22.3%), Construction (12.6%), Education & Training and Wholesale & Distribution (11.7% each), and Healthcare Provider (8.7%), so the pattern is more practical service fulfilment than pure software buying.
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London's adoption picture is compact rather than broad-based: 103 actively trading companies are detected running Chaty, so the cohort is a niche website-conversion marker rather than a proxy for every firm using online chat. Reported headcount totals 20,178, giving the cohort a visible employment footprint beyond owner-operated websites. Commercial scale is mixed. 6 companies have turnover above £5M, while 12 were incorporated since 2022, leaving most of the cohort in the established small-business or lower mid-market band.
Website chat sits close to consent, profiling and communications practice, even where it is used for ordinary sales triage. Companies running Chaty do not need a sector-specific licence just because the widget is present, but the ICO's PECR guidance matters where chat deployment involves cookies or similar tracking, follow-up by email or text, or stored visitor details. PECR sits alongside the Data Protection Act and UK GDPR, and the ICO can use prosecution, enforcement, audit and monetary penalties where organisations mishandle electronic-marketing or privacy obligations.
Adoption appears tied to low-friction web operations rather than board-level technology programmes. Smaller service businesses tend to prefer widgets that can be managed by marketing staff or web agencies, while larger operators are more likely to consolidate chat, forms, analytics and customer records inside fewer systems. That creates some churn risk for standalone widgets. Privacy expectations also push firms towards clearer consent journeys and tighter retention practice, so the cohort may become more selective rather than simply wider.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of Chaty rises with company size across the trading companies in this cohort. 0% of the 532,485 companies with under 10 employees run Chaty (71 detected). 0.2% of the 15,364 companies with 10–50 employees run Chaty (28 detected). 0.3% of the 1,763 companies with over 50 employees run Chaty (6 detected). That is a 0.3% gap between the over 50 employees and under 10 employees bands.
103
Active firms
2026
6
Above £5M turnover
Trading firms
6
Median headcount
Filed accounts
174
Verified directors
Across this cohort
Top companies using Chaty in London
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsProvides domestic and commercial plumbing and heating services, including boiler repairs and servicing, underfloor heating installation and repair, gas engineering, powerflushing, and plumbing…
Serves homeowners, landlords and businesses with domestic and commercial properties across Battersea, Chelsea, Central, South and South West London.
Financial Health
StrongStrong · Hiring · 11% CAGR over 4y
Location
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Financial sub-scores
Computed from 3 filingsProvides domestic and commercial removals services including house and office moves, man‑and‑van transport, packing and furniture disassembly, delivery and collection, and rubbish clearance for…
Serves London households, renters and homeowners, plus small to mid-sized offices, shops and other commercial premises needing local or long-distance moves, man-and-van support, deliveries or…
Financial Health
StrongStrong
Location
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Financial sub-scores
Computed from 5 filingsProvides legal services for individuals and businesses including residential and commercial property conveyancing, immigration and visa applications, family law, landlord and tenant matters, wills…
Targets consumers and businesses in London, including homebuyers, landlords, tenants, migrants, families, employers, overseas entrepreneurs and commercial property clients.
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 3 filingsProvides dental care services including routine check-ups, hygiene and periodontal treatment, emergency dentistry, cosmetic procedures such as teeth whitening, veneers and composite bonding,…
Serves private dental patients in Kensington and London, including local residents, new patients, emergency cases, nervous patients, and consumers seeking cosmetic dentistry, orthodontics, implants,…
Financial Health
StableStable · -15% CAGR over 2y
Location
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Computed from 5 filingsProvides serviced accommodation and short‑term rental apartments for guests, including business and contractor stays. Also offers management of short‑let and Airbnb-style properties, handling…
Serves business travellers, contractor teams, project managers, groups and leisure guests needing serviced accommodation in UK cities, plus property owners and hosts seeking accommodation management.
Financial Health
DistressedDistressed · -24% CAGR over 4y
Location
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Computed from 3 filingsDevelops residential properties and manages apartment buildings, offering flats for sale and rent. Provides property development, lettings, and on-site building management services, including…
Serves private renters and buyers seeking flats and apartments in Central London and surrounding suburbs, from studios to family-friendly homes, as well as real estate investors needing property…
Financial Health
DistressedDistressed · -9% CAGR over 2y
Location
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Computed from 3 filingsProvides private medical diagnostics and health screening services, including blood, cancer, virus and sexual health tests. Offers fertility testing, hormone and vitamin panels, urine analysis, sperm…
Sells directly to private patients and consumers in London seeking self-paid health screening, blood and urine tests, sexual health checks, fertility testing, visa medicals, and men’s and women’s…
Financial Health
WeakWeak · Hiring · 58% CAGR over 2y
Location
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Computed from 5 filingsProvides domestic and commercial removals and relocation services, including packing, dismantling and reassembly. Offers self‑storage, archive and pallet storage, collection and delivery, office move…
Serves homeowners, renters and businesses needing domestic moves, office relocations, packing, storage or shredding, with emphasis on Surrey, South London and nationwide moves.
Financial Health
StrongStrong · Hiring · 22% CAGR over 4y
Location
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Computed from 5 filingsProvides accident and personal injury claim assistance, helping individuals pursue compensation for road traffic, workplace and public liability incidents. Also offers claim management services,…
Serves UK consumers involved in road traffic, workplace, public-place, motorbike and personal injury accidents, plus motorists needing hire/repair support. Also targets brokers, bodyshops and…
Financial Health
DistressedDistressed · Hiring · 5% CAGR over 4y
Location
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Computed from 5 filingsSupplies and installs residential windows, doors and conservatories. Product range includes sash and aluminium windows, secondary glazing, sliding patio and bi-fold doors, composite entrance doors,…
Serves homeowners in Barnet, Enfield and London planning residential home improvements, particularly those seeking replacement windows, doors, conservatories, patio rooms or awnings.
Financial Health
DistressedDistressed · -69% CAGR over 4y
Location
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Computed from 5 filingsDesigns and supplies fitted kitchens, including contemporary, classic and German-style ranges. Provides kitchen planning and design services, cabinetry, islands, storage solutions, and related…
Serves residential homeowners in London, particularly consumers renovating or upgrading kitchens and seeking contemporary, classic, shaker or German-style options for small through large home spaces.
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 5 filingsProvides property management and lettings services for landlords and property owners, including property marketing and tenant placement, tenant screening, rent collection and financial reporting,…
Serves landlords, property investors and homeowners across London, including owners of rental homes, HMOs and residential blocks.
Financial Health
StableStable · Hiring · 5% CAGR over 4y
Location
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Computed from 5 filingsProvides domiciliary home care services for adults, including personal care, dementia support, live-in care, respite care, and complex nurse-led care. Assists with daily living tasks, medication…
Serves individuals and families needing in-home care across Croydon, Sutton, Redbridge and surrounding London areas, including older adults, people with dementia or complex health needs, and family…
Financial Health
StrongStrong · 50% CAGR over 3y
Location
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Computed from 5 filingsOperates a hotel providing short‑stay accommodation in double, twin, triple and family rooms. Offers en‑suite rooms with Wi‑Fi, smart TVs and guest facilities, with 24‑hour reception and online…
Serves consumers seeking hotel stays in Enfield/North London, including solo travellers, couples, friends and families needing rooms for two to four adults.
Financial Health
HealthyHealthy · -7% CAGR over 4y
Location
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Computed from 5 filingsProvides legal and notary public services for individuals and businesses, including residential and commercial property conveyancing, immigration and visa applications, family law, landlord‑tenant…
Serves individuals and businesses in London, including homebuyers, landlords, tenants, migrants and families, plus companies, overseas businesses and employers needing legal support.
Financial Health
HealthyHealthy · 0% CAGR over 5y
Location
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Computed from 5 filingsSupplies interior surface materials including ceramic and porcelain tiles, natural stone, marble slabs, mosaics, glass tiles, and decorative panels. Offers collections for floors, walls, and outdoor…
Serves homeowners, interior designers, architects, developers and trade buyers seeking premium surface materials through London showrooms and UK delivery.
Financial Health
WeakWeak · 0% CAGR over 4y
Location
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Provides residential and commercial cleaning services including house cleaning, deep cleaning, end of tenancy cleans, after builders cleaning, regular contract cleaning, office and industrial…
Serves homeowners, tenants, landlords and property managers, plus offices, commercial premises and industrial businesses needing one-off or regular cleaning support.
Financial Health
N/AN/A
Location
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Computed from 5 filingsProvides rubbish removal and waste clearance services for residential and commercial properties, including house, garden and furniture clearances. Also offers man-and-van collections, deliveries, and…
Serves residential and commercial customers within the M25, including homeowners, property owners, property management companies, offices, warehouses, building sites, schools, retailers, housing…
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides professional skincare treatments including facials, cleansing, hydration and specialist skin procedures. Offers consultation-led treatment programmes addressing skin conditions, and sells…
Serves individual consumers in Richmond and Barnes, London seeking professional skincare treatments, beauty services and skin-health products, including clients with varied skin conditions or ongoing…
Financial Health
StrongStrong · Hiring · 11% CAGR over 5y
Location
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Computed from 5 filingsProvides domiciliary home care services for older adults and people with disabilities, including personal care, continuing and palliative care, respite care, companionship, hospital‑to‑home support,…
Serves older adults, disabled people and families needing domiciliary care, continuing care, palliative support, respite, companionship and hospital-to-home support, initially across inner and outer…
Financial Health
StrongStrong · Growing, Hiring · 16% CAGR over 4y
Location
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Financial sub-scores
Computed from 3 filingsProvides online trading services for retail and institutional clients, offering access to forex, indices, commodities, shares, cryptocurrencies and other CFD markets. Operates trading platforms…
Serves retail traders, professional investors and institutional clients, plus partners such as introducers, affiliates, fund managers and prop desks in the UK and international markets.
Financial Health
HealthyHealthy · Hiring · 30% CAGR over 2y
Location
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Computed from 5 filingsProvides home care and support services for adults and children, including live-in care, domiciliary care, respite care, personal care, dementia and disability support, cleaning assistance, and day…
Sells to private individuals and families needing home care for children, adults and older people, including those with dementia, diabetes or disabilities. Serves multicultural communities in…
Financial Health
StrongStrong · Growing, Hiring · 186% CAGR over 4y
Location
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Computed from 2 filingsProvides residential property surveys and valuation reports, including RICS Home Survey Levels 1–3, pre‑purchase and pre‑auction surveys, and Red Book valuations for probate, taxation, shared…
Serves homebuyers, homeowners, sellers, property investors and families needing valuation support across London and Essex, with some work for portfolio owners and accountancy-related clients.
Financial Health
StrongStrong · Growing, Hiring · 100% CAGR over 1y
Location
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Computed from 5 filingsProvides private tuition in maths and English, GCSE and SATs preparation, and operates exam centres offering GCSE, IGCSE, A Level, science practical and Functional Skills examinations. Also runs…
Serves parents and school-age children in London seeking after-school childcare, Maths/English tuition, SATs/GCSE support, and private candidates needing GCSE, IGCSE, A Level, science practicals or…
Financial Health
HealthyHealthy · Hiring · 11% CAGR over 4y
Location
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Computed from 3 filingsProvides commercial and domestic cleaning services including office, retail, gym and school cleaning, window and carpet cleaning, end‑of‑tenancy and after‑builders cleaning, housekeeping, and…
Serves businesses and households in London and Kent, including offices, law and accountancy firms, IT/media companies, medical centres, schools, hospitality, gyms, retailers, property managers,…
Financial Health
StableStable · Hiring · 35% CAGR over 2y
Location
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Computed from 5 filingsProvides scaffolding services for construction and refurbishment projects, including commercial, domestic, and industrial scaffolding. Designs, erects, and dismantles scaffold structures, temporary…
Serves homeowners, private individuals, commercial and industrial businesses, construction clients, and local authorities/government agencies across London needing scaffold and access support.
Financial Health
StrongStrong · Growing · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides home care and support services for individuals in their own homes, including live‑in and visiting care, dementia and complex care, companionship, respite care, end‑of‑life care, and support…
Serves individuals and families across the UK needing support for older people, disabled adults, dementia, complex care, mental health needs, end-of-life care, respite, live-in care, and supported…
Financial Health
HealthyHealthy · Hiring · 36% CAGR over 4y
Location
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Computed from 4 filingsProvides travel agency services including booking international flights, holiday packages, safari tours, group and honeymoon trips, corporate travel arrangements, visa assistance, and travel…
Serves individual leisure travellers, families, honeymooners, group organisers and corporate clients, with a strong emphasis on passengers travelling to African destinations.
Financial Health
StableStable · -6% CAGR over 3y
Location
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Provides waste management and rubbish removal services, collecting and transporting household, garden, office and construction waste. Offers load-based pickups and handles sorting, recycling,…
Serves a mix of residential customers and businesses, including homeowners, garden owners, office and building managers, commercial premises, and builders or construction projects.
Financial Health
N/AN/A
Location
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Financial sub-scores
Computed from 3 filingsOperates a bathroom showroom and heating and plumbing merchant trade counter, supplying baths, sanitaryware, tiles, and fittings. Provides bathroom design advice and product displays for homeowners,…
Serves homeowners renovating or upgrading bathrooms, interior designers, and trade customers such as plumbers and heating contractors, primarily in Colliers Wood and South West London.
Financial Health
StableStable · 1% CAGR over 2y
Location
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Computed from 2 filingsProvides residential and commercial removals, including house and office moves, man‑and‑van transport, packing and furniture disassembly, deliveries, and rubbish clearance. Handles planning, packing,…
Serves both consumers and businesses, including London households, renters, homeowners, offices, shops, and other commercial premises. Targets small moves through full property relocations, with…
Financial Health
WeakWeak · Hiring · 200% CAGR over 1y
Location
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Computed from 3 filingsSupplies and manufactures bespoke windows and doors for residential and commercial properties, including timber, aluminium and steel products. Offers sash, casement, tilt-and-turn and heritage…
Serves homeowners, residential property developers, and commercial property owners in and around London, including clients working on traditional, listed, contemporary, boutique office, and retail…
Financial Health
WeakWeak · -21% CAGR over 2y
Location
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Computed from 3 filingsProvides coffee subscription services, corporate and event coffee catering, and barista training. Also offers coffee shop consulting and beverage catering including bubble tea, matcha and afternoon…
Serves offices, teams and event organisers across the UK and Europe, plus London café consumers, coworking users, aspiring coffee shop owners and individuals seeking barista training.
Financial Health
WeakWeak · Hiring · 5% CAGR over 2y
Location
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Computed from 5 filingsProvides private tutoring and exam preparation for students, including 11+ entrance exams, GCSE and A‑level subjects such as biology, chemistry and maths, delivered through weekend classes,…
Serves parents and school-age students in North London seeking 11+ entrance exam preparation, GCSE and A-level academic support through term-time and holiday courses.
Financial Health
DistressedDistressed · 0% CAGR over 4y
Location
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Computed from 5 filingsDesigns, supplies and installs fitted kitchens for residential properties. Provides kitchen planning and bespoke design, cabinetry supply, and full installation, including electrical work, plumbing,…
Serves homeowners and families in domestic properties, plus property developers and new-build schemes, across Essex, Kent, London, Suffolk, Hertfordshire, Cambridgeshire and Surrey.
Financial Health
WeakWeak
Location
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Computed from 5 filingsProvides residential building and renovation services including house extensions, loft conversions, refurbishments and new builds. Offers design-and-build project management alongside plumbing,…
Serves private homeowners and residential property owners in London, particularly those planning house extensions, loft conversions, refurbishments, new-build homes or wider home improvement projects.
Financial Health
HealthyHealthy · Hiring · 14% CAGR over 4y
Location
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Computed from 5 filingsProvides residential construction and renovation services, including new-build homes, full house refurbishments, kitchen and bathroom renovations, loft conversions, and property extensions, and…
Serves private residential clients and property owners in London and surrounding areas, including homeowners, flat owners and developers planning new-build homes or whole-property renovations.
Financial Health
StrongStrong · Growing, Hiring · 7% CAGR over 4y
Location
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Computed from 5 filingsProvides education consultancy services for students applying to UK universities, including course selection, admissions guidance, application support, and placement with partner institutions for…
Serves prospective undergraduate, postgraduate, research, professional and online students from the UK, Europe and overseas seeking UK university places, plus partner education institutions needing…
Financial Health
StrongStrong · Growing, Hiring · 26% CAGR over 4y
Location
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Computed from 4 filingsProvides legal services to individuals and businesses including commercial law advice, company formation, property transactions, landlord and tenant matters, dispute resolution and litigation,…
Serves individuals, couples, landlords, tenants, property owners and businesses of all sizes needing legal support, with some public-funded clients, across commercial, property, family, immigration,…
Financial Health
StrongStrong
Location
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Computed from 5 filingsDesigns, manufactures and installs bespoke wooden doors and joinery, including Georgian, Victorian, Edwardian, 1920s–1930s and contemporary front doors, as well as garage doors, internal doors,…
Serves homeowners and residential property owners in London, particularly those with Georgian, Victorian, Edwardian, 1920s/1930s or contemporary homes seeking bespoke timber doors, windows and…
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides commercial cleaning services for offices and workplaces, including schools, nurseries, restaurants, bars and medical practices. Services include routine office cleaning, kitchen and window…
Serves businesses and institutions in London and surrounding areas, including offices, serviced offices, bars, restaurants, Airbnb hosts, schools, nurseries, student accommodation providers, and…
Financial Health
HealthyHealthy · -11% CAGR over 5y
Location
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Computed from 3 filingsSells diamond and gold jewellery including engagement rings, wedding bands and 22ct gold pieces. Offers bespoke jewellery design and made‑to‑order items, along with services such as engraving, ring…
Serves individual consumers and families buying engagement rings, wedding bands, bespoke diamond pieces and 22ct gold jewellery, including bridal, traditional, festival and everyday wear customers.
Financial Health
StrongStrong · Growing, Hiring · 10% CAGR over 2y
Location
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Provides short‑term bridging loans for property transactions, including residential, semi‑commercial and commercial properties and land. Works with investors to fund lending and offers secured…
Serves property borrowers seeking short-term residential, semi-commercial, commercial or land bridging loans, and private investors looking to fund secured bridging finance opportunities.
Financial Health
N/AN/A
Location
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Computed from 5 filingsProvides moped and scooter rental services, offering models such as Yamaha and Honda for weekly or monthly hire. Includes online booking, motorcycle accessories sales, and garage services including…
Serves individual travellers, city commuters and visitors in London needing short- or longer-term moped and scooter hire for holidays, business trips and urban travel.
Financial Health
StrongStrong · Hiring · 19% CAGR over 4y
Location
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Computed from 4 filingsOperates secure safe deposit box centres offering rental lockers for storage of valuables such as jewellery, documents, bullion and currency. Provides monitored vault facilities, private viewing…
Serves private individuals, families and business customers in London and the Home Counties who need secure storage for jewellery, documents, data, bullion, currency and other valuables.
Financial Health
HealthyHealthy · 0% CAGR over 3y
Location
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Computed from 5 filingsProvides scaffolding hire and installation for residential and commercial construction projects. Supplies access towers, scaffold platforms, temporary roofs, birdcage scaffolds and rubbish chutes,…
Serves commercial construction clients, property developers, contractors, and private homeowners needing scaffolding for new builds, conversions, refurbishments, restorations, heritage work, and…
Financial Health
HealthyHealthy · Hiring · 50% CAGR over 4y
Location
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Computed from 5 filingsProvides higher education and vocational training courses, including HND programmes and BSc top‑up degrees in business, leadership and management, digital technologies, hospitality, travel and…
Serves prospective home and international higher-education students, including learners seeking HND, top-up degree and vocational pathways, plus current students, alumni and families needing support.
Financial Health
StrongStrong · Growing, Hiring · 43% CAGR over 4y
Location
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Computed from 5 filingsProvides security services for residential, commercial, hospitality and event settings, including static and mobile guarding, close protection, K9 units, CCTV monitoring, key holding and alarm…
Serves homeowners, commercial premises, hospitality venues, event organisers, VIPs and government or industrial property managers seeking security support in London and the UK.
Financial Health
StrongStrong · Hiring · 97% CAGR over 4y
Location
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Key facts
About 5% of the trading cohort reports turnover above £5M (6 of 103 firms) — the rest sits below that revenue band.
11% of the cohort was incorporated since 2022 (12 firms), so a sizeable share is in its first few filing cycles.
All London chat-widget users in this cohort also run a CMS platform, with 100.0% co-occurrence; 67.0% also run page-building tooling.
Analytics and search-optimisation tooling sit alongside the widget on 52.4% and 50.5% of sites respectively.
Field Services & Trades accounts for 22.3% of tagged London users, ahead of Construction at 12.6% and Education & Training at 11.7%.
PECR sits alongside the Data Protection Act and UK GDPR, covering electronic marketing, cookies and similar technologies.
The ICO can enforce PECR through prosecution, enforcement and audit, with monetary penalty notices of up to £500,000.
What else do Chaty users run?
Share of the 103 Chaty-running UK companies where each technology was also detected. As of June 2026.
Who runs Chaty in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
6
Median headcount
£401.1K
Median UK turnover
5.8%
Above £5M turnover
12
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 157 companies, alongside financials and websites, in one Excel + CSV file.
How Chaty usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Chaty is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
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Frequently asked questions
How many companies in London use Chaty?
How is Chaty usage detected?
What kinds of companies use Chaty in London?
What do Chaty users in London also run?
How fresh is this data?
Can I get contact details for these companies?
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