Companies Using Freshworks in London: 113 Active Firms (2026)
Customer-support software adopters use helpdesk, chat and service tools to manage digital customer conversations across London.
For London adopters, the stack usually sits with customer operations, support leadership and revenue teams rather than a purely technical buying centre. The buyer profile tends to be B2B and digitally served, with online sales, service portals or account-managed workflows creating enough inbound demand to justify ticket queues, chat routing, knowledge-base content and workflow automation. Engagements are usually departmental at first, then expand into sales and marketing hand-offs once reporting, service levels and customer-history capture matter. Running this kind of platform signals a business beyond ad hoc inbox support, with budget for owned tooling and at least some internal responsibility for process design.
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London has 113 actively trading companies running this customer-support stack on their public websites. The employment footprint is 2,891 reported employees across those adopters. Sector mix leans toward software and digital services: SaaS accounts for 29.2% of the cohort, IT services and managed services 15.0%, and fintech 13.3%, with education and machine-learning users forming smaller overlapping groups. The median profile is still closer to a compact commercial team than to an enterprise estate, which fits a toolset used to formalise support before service operations become heavily layered.
Customer-service stacks sit close to personal data: contact details, complaints, support transcripts, account notes and sometimes payment or eligibility queries. London adopters therefore tend to involve IT, security and data-protection staff alongside customer operations when buying or renewing these systems. GDPR and ICO expectations matter most where live chat, support tickets and knowledge-base analytics are connected to marketing tags or sales records. Procurement also has a vendor-ecosystem angle, because support tooling rarely operates alone; it is usually connected to web analytics, identity checks, CRM records and internal reporting workflows. For regulated verticals, audit trails and retention settings become part of the operating model rather than a post-sale admin task.
Adoption appears tied less to experiments in live chat and more to the practical work of joining support, sales and customer-success workflows. The next phase is likely to favour companies that already have named process owners, cleaner customer records and enough service volume to make automation useful without losing accountability. Smaller adopters may stay with lighter configurations, while firms serving regulated or account-managed customers tend to place more weight on auditability, permissioning and retention. Consolidation in the support-software market may also make switching less attractive, as bundled customer-service, messaging and reporting tools pull more of the workflow into the same contract.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of Freshworks rises with company size across the trading companies in this cohort. 0% of the 532,485 companies with under 10 employees run Freshworks (67 detected). 0.3% of the 15,364 companies with 10–50 employees run Freshworks (40 detected). 0.5% of the 1,763 companies with over 50 employees run Freshworks (8 detected). That is a 0.5% gap between the over 50 employees and under 10 employees bands.
113
Active firms
2026
14
Above £5M turnover
Trading firms
8
Median headcount
Filed accounts
267
Verified directors
Across this cohort
Top companies using Freshworks in London
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 4 filingsProvides an online platform for creating and ordering personalised photo products, including photo books, canvas and framed prints, calendars, mugs, cushions and blankets, using digital design tools…
Serves UK consumers buying personalised photo gifts for family occasions, holidays, weddings, babies, pets and home décor, including shoppers seeking gifts for parents, partners, grandparents and…
Financial Health
StrongStrong · Growing, Hiring · 8% CAGR over 5y
Location
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Computed from 3 filingsDesigns and retails fashion footwear and accessories for men and women, including shoes, boots, sandals, trainers, handbags and small accessories, sold through branded collections via its e‑commerce…
Sells to fashion-focused consumers shopping online for women’s and men’s footwear, bags and accessories, including buyers seeking occasionwear, workwear, wedding styles, gifts, shoe care and wide-fit…
Financial Health
StableStable · 2% CAGR over 2y
Location
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Computed from 5 filingsProvides an online payment platform using open banking APIs to enable businesses to accept bank-to-bank payments and integrate checkout and payment initiation into websites and apps, with tools for…
Serves existing business customers that need online payment acceptance, open banking payment initiation, refunds/returns and chargeback support, particularly online commerce merchants and companies…
Financial Health
StrongStrong · Hiring · 63% CAGR over 4y
Location
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Computed from 5 filingsProvides payment processing and acquiring services for businesses, enabling acceptance of online and point‑of‑sale payments. Offers card payouts, pay‑by‑link, subscription billing, in‑app payments,…
Serves businesses and ecommerce partners needing payment services, including online retail, travel and hospitality, online gaming, consumer lending, money services, DIY and hardware, and insurance…
Financial Health
StableStable · Hiring · 60% CAGR over 4y
Location
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Computed from 5 filingsProvides digital remittance services enabling peer‑to‑peer international money transfers via a mobile app, online platform and agent network. Operates an in‑house payment platform supporting…
Serves consumers in the UK, US, Europe and Canada who send money internationally to family and friends, especially recipients in EMEA and APAC markets; also works with remittance agents.
Financial Health
WeakWeak · 0% CAGR over 5y
Location
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Computed from 2 filingsProvides a B2B payments platform that enables businesses to offer deferred payment options including pay‑on‑invoice, instalments and digital trade accounts. Also offers business credit cards,…
Serves B2B merchants and business buyers across Europe, from SMBs and freelancers to enterprises, including webshops, marketplaces and multichannel sellers in automotive, construction, electronics,…
Financial Health
WeakWeak · -40% CAGR over 1y
Location
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Computed from 5 filingsProvides premium finance for insurance policies, paying insurers upfront and allowing customers to repay premiums in monthly instalments. Offers a digital platform and payment management tools for…
Serves UK insurance brokers, MGAs and insurers, as well as personal and commercial insurance customers managing credit agreements and monthly premium payments.
Financial Health
WeakWeak · -4% CAGR over 4y
Location
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Computed from 5 filingsProvides cloud communications platforms including CPaaS messaging, voice, video and email APIs, plus contact centre and unified communications services. Offers chatbots, campaign management,…
Serves businesses adopting customer engagement, contact centre and collaboration platforms, including customer experience, IT and workforce teams. Targets organisations needing CPaaS, UCaaS and…
Financial Health
DistressedDistressed · -7% CAGR over 4y
Location
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Computed from 5 filingsOperates an online retail platform selling sportswear, trainers and sporting goods for men, women and children, including clothing, footwear, equipment and accessories from major sports and fashion…
Sells directly to consumers, especially men, women and children buying sportswear, trainers, sporting goods and accessories. Serves individual shoppers across multiple international markets through…
Financial Health
HealthyHealthy · -15% CAGR over 5y
Location
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Computed from 5 filingsDevelops facilities management software used to manage maintenance operations, assets, work orders, suppliers, and inventory. Provides web and mobile tools for preventive and reactive maintenance,…
Serves B2B facilities management and maintenance teams in sectors including retail, hospitality, healthcare, education, offices, building services, HVAC, lifts and electrical maintenance.
Financial Health
StableStable · Hiring · 68% CAGR over 4y
Location
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Computed from 3 filingsDevelops cloud-based service lifecycle management software for manufacturers of complex equipment. The platform supports spare parts inventory planning, dealer parts planning, pricing optimisation,…
Serves B2B manufacturers of complex equipment and goods, especially aftermarket, service, parts, pricing and warranty teams in industries including agriculture, automotive, construction, mining,…
Financial Health
StableStable · Hiring · 31% CAGR over 2y
Location
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Computed from 2 filingsDevelops travel industry software including CRM, reservation management, and back‑office systems. Provides B2C and B2B booking engines and supplier integrations that enable travel agents, tour…
Serves B2B travel companies, including independent leisure and retail travel agents, travel management companies, tour operators and niche operators.
Financial Health
StableStable · Hiring · 11% CAGR over 1y
Location
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Computed from 4 filingsOperates an online platform and mobile app for searching and booking cruise holidays. Lists cruise lines, ships, destinations and promotional deals, and enables users to manage bookings and access…
Serves consumers and holidaymakers seeking ocean and river cruises, including families, couples and deal-focused travellers comparing major cruise lines, destinations, departures and promotions.
Financial Health
StableStable · Hiring · 59% CAGR over 3y
Location
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Computed from 5 filingsProvides on‑demand laundry and dry cleaning services with doorstep collection and delivery. Services include washing, drying and folding, ironing, bedding cleaning, garment alterations, shoe repair,…
Serves consumers needing doorstep laundry and dry cleaning, plus commercial clients such as short-term rental operators, property managers and businesses requiring linen and towel support across…
Financial Health
WeakWeak · Hiring · 10% CAGR over 4y
Location
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Computed from 3 filingsDevelops AI-based contract lifecycle management software that centralizes contract documents, extracts and structures data, supports drafting and negotiation workflows, and provides search,…
Serves enterprise legal, legal operations, procurement, sales and finance teams, with sector focus on financial services, insurance, automotive, IT services, healthcare, pharma, telecom, and oil and…
Financial Health
StableStable · Hiring · 24% CAGR over 2y
Location
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Computed from 5 filingsProvides international money transfer services enabling individuals to send funds online or via a mobile app to recipients in over 100 countries. Offers remittance processing, currency exchange,…
Serves consumers and diaspora communities sending money to family and recipients abroad, especially to African countries, plus organisations funding projects overseas.
Financial Health
StableStable · -69% CAGR over 4y
Location
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Computed from 2 filingsDevelops cloud-based software that automates intercompany accounting processes for multinational organisations, including transaction processing, reconciliation, settlement, transfer pricing…
Serves finance, accounting and treasury teams at multinational enterprises with complex intercompany operations across multiple ERP systems, including shared service centres and global corporate…
Financial Health
DistressedDistressed · -25% CAGR over 2y
Location
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Computed from 3 filingsDevelops process orchestration software for B2B service organisations. The platform manages workflows, task assignment, SLA tracking and integrations, and includes AI features such as document…
Serves B2B service delivery organisations, including BPOs and shared services teams, plus operations, transformation and IT leaders in banking, insurance, healthcare, pharmaceuticals, legal…
Financial Health
DistressedDistressed · 0% CAGR over 1y
Location
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Computed from 4 filingsProvides digital banking services including e‑wallet accounts, virtual and physical payment cards, and online account management. Enables SEPA and SWIFT transfers, cross‑border payments, expense…
Serves businesses, including UK residents, that need digital accounts, cards and international payment capabilities for teams, clients and cross-border operations.
Financial Health
StrongStrong · Hiring · 26% CAGR over 3y
Location
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Computed from 5 filingsProvides implementation, configuration and support of the My Council Services cloud platform for local authorities, enabling digital service delivery including customer portals, web forms, CRM…
Serves UK and Ireland local government bodies, including borough, town, city and county councils, and teams responsible for customer services, licensing, waste, housing, highways, revenues and…
Financial Health
StableStable · -62% CAGR over 4y
Location
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Computed from 5 filingsOperates an online platform and mobile app that enables users to create personalised greeting cards and postcards using their own photos and messages. Prints and posts the cards to recipients for…
Serves consumers using mobile and web apps who send personalised greeting cards and postcards to family, partners and friends for birthdays, holidays and life events.
Financial Health
WeakWeak · -11% CAGR over 4y
Location
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Computed from 5 filingsProvides an electronic prescribing platform for private clinicians, dispensing prescription medicines and arranging payment and home delivery to patients. Operates an online interface for prescribers…
Serves private healthcare clinicians, consultants, GPs and medical practices, alongside their patients who need prescribed medication dispensed and delivered.
Financial Health
WeakWeak · Hiring · 32% CAGR over 4y
Location
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Computed from 5 filingsProvides inventory, order and warehouse management software for wholesale and multichannel ecommerce businesses. Platform synchronises stock, processes B2B and B2C orders, supports barcode warehouse…
Serves mid-market wholesale distributors and multichannel ecommerce sellers, including food and drink, jewellery, home and kitchen, and marketplace retail businesses.
Financial Health
StrongStrong · Growing, Hiring · 41% CAGR over 4y
Location
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Computed from 5 filingsDevelops unified communications software for telecom service providers, including PBX, collaboration apps, contact centre tools, and hosting infrastructure. Provides a platform for deploying and…
Sells to telecom service providers, UCaaS providers and channel partners that serve business customers, including providers managing multi-tenant, white-label communications services for SMEs and…
Financial Health
StrongStrong · Growing · 0% CAGR over 5y
Location
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Computed from 2 filingsProvides an online platform for vacation rental hosts to list and distribute properties across multiple booking websites, including Airbnb and Booking.com, and manage listings, reservations and…
Serves vacation rental hosts, holiday-let owners and property managers across the UK and Europe who want to market and manage properties on multiple booking platforms.
Financial Health
DistressedDistressed
Location
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Computed from 5 filingsProvides cloud consulting, migration, optimization, and managed operations services for businesses using platforms such as Google Cloud and AWS. Also implements and administers Google Workspace, and…
Serves businesses and public sector organisations using cloud platforms, including e-commerce, retail, financial services, fintech, gaming, ISVs, startups, scale-ups, gambling and betting companies.
Financial Health
StrongStrong · Hiring · 50% CAGR over 4y
Location
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Computed from 5 filingsProvides software infrastructure and platform technology for wealth management firms, enabling financial advisers and discretionary managers to operate investment platforms, manage client portfolios,…
Serves B2B wealth management firms, private banks, platform operators, consolidators, financial advisers and discretionary fund managers that need institutional-grade infrastructure for client…
Financial Health
StrongStrong · Hiring · 6% CAGR over 4y
Location
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Computed from 5 filingsProvides an AI-powered consumer research platform that automates market research surveys and analysis. Offers tools such as conjoint analysis, segmentation, brand and advertising testing, and…
Serves B2B market research, consumer insights, brand and marketing teams at consumer-facing companies, including large brands and agencies making advertising, branding, product, pricing and tracking…
Financial Health
StrongStrong · Hiring · 63% CAGR over 4y
Location
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Computed from 5 filingsOperates an e-commerce retail platform selling designer homeware, furniture, lighting, glassware, home fragrance, decorative accessories and luxury gifts from branded collections, with online…
Sells primarily to consumers shopping online for luxury homeware, designer furniture, décor, home accessories and gifts, including customers interested in premium brands and room-specific furnishings.
Financial Health
StrongStrong · Hiring · 7% CAGR over 4y
Location
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Computed from 5 filingsProvides an online ticketing platform for venues, attractions, and live events. Offers tools for ticket sales, reserved seating, event registration, box office management, payment processing, and…
Serves B2B clients running high-volume or complex ticketed operations, including venues, visitor attractions, zoos, museums, theatres, concert halls, sports events, festivals, promoters, races and…
Financial Health
StableStable · 2% CAGR over 4y
Location
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Computed from 5 filingsDevelops finance process automation software for enterprises, including accounts receivable and payable automation, invoice processing and capture, collections and credit management, e‑invoicing,…
Serves B2B enterprise finance organisations, including CFOs and accounts payable, accounts receivable, payments and treasury teams managing global finance operations and B2B payment processes.
Financial Health
StableStable · -65% CAGR over 4y
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Computed from 5 filingsProvides business support and sales services for a cloud-based accounting and analytics platform. The software enables accounting firms to centralise client financial data, automate compliance…
Serves accounting firms and accountancy practices, from boutique practices to global networks, targeting accountants and advisory teams managing client compliance, reporting and advisory work.
Financial Health
StableStable · -10% CAGR over 4y
Location
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Computed from 3 filingsProvides ICT and IT support services for schools, including network connectivity, managed services, Azure migration, hardware and software procurement, disaster recovery, website and application…
Serves schools and educational institutes, including large and small schools, with ICT decision-makers, school leaders, teachers and administrators as buyers/users.
Financial Health
StableStable · -17% CAGR over 2y
Location
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Computed from 5 filingsProvides digital asset management software that enables organisations to store, manage, and share brand assets. Platform includes digital and print templates, approval workflows, logo libraries,…
Serves marketing and brand teams at enterprise and brand-centric organisations, including finance firms, higher education institutions, franchises and global consumer brands.
Financial Health
HealthyHealthy · 1% CAGR over 4y
Location
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Computed from 3 filingsProvides an online contact data platform that helps sales and recruitment teams find professional email addresses and phone numbers. Offers a search portal, Chrome extension, API access, data…
Serves B2B teams doing outbound prospecting, especially recruiters and sales reps at startups to Fortune 500 companies, plus businesses using APIs for contact data and enrichment.
Financial Health
WeakWeak · 0% CAGR over 2y
Location
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Computed from 4 filingsOnline retailer of printer consumables including ink cartridges, toner cartridges and label tapes, offering branded, compatible and remanufactured products for various printer models. Also sells…
Serves UK and European consumers and organisations, including households, students, business account holders, schools and local authorities that buy printer supplies online.
Financial Health
StableStable · -10% CAGR over 5y
Location
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Computed from 5 filingsProvides education technology and services for schools and teachers, including safeguarding and classroom management software, school administration tools, a teaching resources marketplace, teacher…
Serves schools, multi-academy trusts, school leaders and safeguarding leads, plus teachers and education jobseekers in the UK and international education market.
Financial Health
StableStable · Hiring · 7% CAGR over 4y
Location
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Computed from 4 filingsDevelops contract lifecycle management software with AI tools for drafting, reviewing, approving, signing and storing contracts. Platform includes workflow automation, collaboration, e-signing, and…
Serves B2B enterprise in-house legal teams and contract-owning departments that manage high-volume contract creation, review, approval, signing, storage and ongoing legal workflows.
Financial Health
StableStable · Hiring · 52% CAGR over 3y
Location
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Develops and supplies software platforms for the real estate sector, including property management, lease administration, accounting, facilities and energy management, tenant and resident portals,…
Serves B2B and public-sector real estate owners, operators and occupiers, including multifamily landlords, commercial property firms, affordable and public housing providers, facilities teams,…
Financial Health
N/AN/A
Location
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Computed from 5 filingsOperates an online courier booking and comparison platform offering parcel collection and delivery, same‑day and international shipping, pallet and road freight transport, and drop‑off services…
Serves consumers, online sellers and businesses needing low-cost parcel, pallet and freight delivery in the UK, Europe and beyond, including e-commerce merchants and customers requiring residential…
Financial Health
WeakWeak · -8% CAGR over 4y
Location
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Computed from 3 filingsProvides employer of record (EOR) and professional employer organisation (PEO) services via a workforce platform, enabling companies to hire, onboard, manage and pay employees or contractors…
Serves businesses hiring internationally, especially startups, SMBs and SaaS companies expanding into the US, UK, India and Europe. Targets employers needing to onboard, pay and manage employees or…
Financial Health
WeakWeak · 1% CAGR over 2y
Location
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Provides an on-demand pay platform that allows employees to access earned wages before payday via a mobile app. Integrates with employers and advances funds to workers, charging a per‑transfer fee…
Sells to employers with payroll workforces that want employee financial wellbeing and retention benefits, and serves their employees as end users of earned-wage access via an app.
Financial Health
N/AN/A
Location
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Computed from 5 filingsProvides outsourced services to pharmaceutical and life sciences companies, including medical and scientific communications, regulatory submission support, pharmacovigilance monitoring, patient and…
Serves life sciences and healthcare companies, especially pharmaceutical and biotech teams, seeking to engage HCPs, patients, caregivers and consumers across global healthcare markets.
Financial Health
WeakWeak · -56% CAGR over 5y
Location
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Computed from 5 filingsProvides online and mobile international money transfer services. Allows users to send funds using bank accounts, Visa or Mastercard, with options for cash pickup, bank deposit, or card transfer…
Serves consumers, especially migrant workers and expatriates, who send personal remittances to relatives abroad via online and mobile channels, with recipients in over 80 countries.
Financial Health
DistressedDistressed · -9% CAGR over 4y
Location
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Computed from 5 filingsProvides managed procurement services through a marketplace of pre‑approved suppliers, enabling public and private sector organisations to procure consultancy, services, goods, works and technology.…
Serves public sector bodies, utilities, schools and private-sector organisations needing compliant procurement routes, including corporate leaders managing consultancy and wider services tail spend.
Financial Health
StrongStrong
Location
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Computed from 5 filingsProvides software for managing corporate giving and employee volunteering programmes, including payroll giving, donation matching, charity payments, grant management, reporting, and charity due…
Serves HR, CSR/ESG and community engagement teams at large enterprises, especially banks, building societies and other global corporations managing employee giving, volunteering and grant programmes…
Financial Health
StableStable · -2% CAGR over 4y
Location
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Computed from 5 filingsProvides cashless payment systems for schools and organisations, including online accounts and payment cards used to manage payments for school meals, trips, transport and other services, with…
Serves education providers and campus administrators, plus businesses, transport operators and international development organisations; also supports parents and students as end users.
Financial Health
DistressedDistressed · -15% CAGR over 4y
Location
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Computed from 5 filingsProvides software platform and APIs for managing and orchestrating last‑mile delivery operations, enabling businesses to integrate with delivery fleets, route orders, and monitor delivery status…
Sells to businesses that need to manage last-mile delivery operations, likely including e-commerce, retail and logistics teams using software and APIs to coordinate deliveries.
Financial Health
DistressedDistressed · -35% CAGR over 4y
Location
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Computed from 3 filingsProvides cloud-based AML, KYC and KYB compliance software that automates customer onboarding, identity and business verification, risk assessment, sanctions and PEP screening, and reporting,…
Serves businesses with AML obligations, particularly accounting firms, law and conveyancing practices, real estate firms and financial services organisations, including compliance and onboarding…
Financial Health
StrongStrong · Hiring · 21% CAGR over 2y
Location
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Computed from 4 filingsDevelops and operates digital education platforms that provide schools, universities, governments and businesses with access to ebooks, textbooks and learning tools, including digital libraries,…
Serves schools, higher education institutions, governments, publishers, corporates and NGOs across Africa and beyond, plus families and individual readers seeking educational books and digital…
Financial Health
StrongStrong · -91% CAGR over 2y
Location
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Key facts
About 12% of the trading cohort reports turnover above £5M (14 of 113 firms) — the rest sits below that revenue band.
5% of the cohort was incorporated since 2022 (6 firms), so a sizeable share is in its first few filing cycles.
A web performance and security layer is detected on 60.2% of the London cohort's websites (68 firms), with tag-management tooling at the same 60.2% (68 firms).
Web analytics appears on 52.2% of these sites (59 firms), while 51.3% also run a content management system (58 firms).
SaaS is the largest tagged sector at 29.2% of the cohort, followed by IT Services & Managed Services at 15.0% and Fintech at 13.3%.
AI & Machine Learning and Education & Training each account for 9.7% of the tagged London cohort.
Financial-health labels are mixed: 23.9% are classed as stable, 23.0% as weak and 12.4% as distressed.
What else do Freshworks users run?
Share of the 113 Freshworks-running UK companies where each technology was also detected. As of June 2026.
Who runs Freshworks in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
8
Median headcount
£739.8K
Median UK turnover
12.4%
Above £5M turnover
6
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 191 companies, alongside financials and websites, in one Excel + CSV file.
How Freshworks usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Freshworks is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
Freshworks elsewhere
Frequently asked questions
How many companies in London use Freshworks?
How is Freshworks usage detected?
What kinds of companies use Freshworks in London?
What do Freshworks users in London also run?
How fresh is this data?
Can I get contact details for these companies?
Buy all 191 companies as a spreadsheet.
One Excel/CSV file with company details, websites and key data — yours to download and use.