Companies Using LiveChat in London: 104 Active Firms (2026)
Companies using web chat in London operate customer-facing websites with real-time messaging for sales, service and enquiries across the capital.
Budget ownership usually sits between marketing, sales operations and customer service, with procurement often treating website chat as an add-on to the wider customer-engagement stack rather than a standalone platform decision. Adoption tends to signal a company with measurable inbound demand, a maintained public website and enough operational discipline to route enquiries during business hours. The better fit is usually a lean or mid-sized organisation with digital acquisition in place, rather than a very small firm using a simple contact form. Engagements are typically modest, but they touch commercially sensitive workflows: lead qualification, support triage, account servicing and handover into CRM or ticketing systems.
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London has 104 trading companies running real-time website messaging on public sites, making this a narrow but observable adoption cohort rather than a broad software category. Reported employment across the cohort totals 1,864 people, so the footprint is weighted towards compact commercial teams rather than very large employers. The sector mix points to practical use cases: distributors handling product questions, SaaS vendors qualifying inbound demand, education providers routing admissions or course enquiries, property firms dealing with tenant and buyer questions, and travel or hospitality operators managing service-led enquiries before a booking or sales conversation moves offline.
Website chat sits close to personal data capture, even when it starts as a simple pre-sales channel. London users need clear privacy notices, retention rules for transcripts, and controls over what staff ask for inside a chat window. GDPR and ICO expectations matter where conversations include account details, booking references, complaint handling or support histories. Procurement also tends to involve marketing and customer-service teams, which can blur ownership of consent, analytics tags and operational monitoring. For regulated or public-facing services, the practical issue is less the widget itself and more the downstream record: where the conversation is stored, who can search it, and how quickly it can be deleted or disclosed.
Adoption appears tied less to novelty and more to the operational pressure to convert visitors without adding large support teams. Companies running website chat tend to be those with enough inbound volume to justify staffed response workflows, but not always enough scale to build bespoke customer-service infrastructure. Expect gradual consolidation around broader customer-engagement suites, with standalone chat tools facing pressure from bundled messaging, ticketing and analytics functions. Privacy and governance work may also become more visible as transcripts are reused for training, quality control and sales attribution. The direction of travel looks practical rather than speculative: fewer unattended widgets, more routing discipline, and tighter links into existing customer systems.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of LiveChat rises with company size across the trading companies in this cohort. 0% of the 532,485 companies with under 10 employees run LiveChat (70 detected). 0.2% of the 15,364 companies with 10–50 employees run LiveChat (31 detected). 0.3% of the 1,763 companies with over 50 employees run LiveChat (6 detected). That is a 0.3% gap between the over 50 employees and under 10 employees bands.
104
Active firms
2026
9
Above £5M turnover
Trading firms
7
Median headcount
Filed accounts
206
Verified directors
Across this cohort
Top companies using LiveChat in London
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsOperates an online platform that connects customers with transport providers for home removals, furniture and appliance delivery, vehicle transport, courier jobs, and storage moves, enabling users to…
Serves consumers and small online sellers needing home moves, student moves, furniture or appliance deliveries, storage, and car, motorcycle or piano transport, including UK and international…
Financial Health
StableStable · -63% CAGR over 5y
Location
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Computed from 2 filingsProvides online trading services offering execution-only brokerage for contracts for difference (CFDs) and rolling spot foreign exchange. Enables trading in forex pairs, commodities, indices and…
Serves retail and professional traders seeking online CFD and rolling spot forex accounts, including users trading forex pairs, metals, energies, indices and cryptocurrencies.
Financial Health
StrongStrong · Hiring · 37% CAGR over 1y
Location
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Computed from 3 filingsProvides self-storage units for household, student and business use, with short- and long-term rental options. Also offers office space, trade counters, packing supplies and online booking for…
Serves domestic customers, students, and businesses needing storage or workspace across North and East London, surrounding counties, and Birmingham-area locations.
Financial Health
HealthyHealthy · 0% CAGR over 2y
Location
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Computed from 3 filingsProvides estate agency services for residential property sales and lettings, focusing on high-value homes. Lists and markets houses and apartments, and offers property management, valuations, and…
Serves affluent homebuyers, tenants, property sellers and landlords seeking prime residential property sales, lettings and management in North West and central London neighbourhoods.
Financial Health
WeakWeak · 3% CAGR over 2y
Location
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Computed from 5 filingsOrganises adult recreational sports leagues and social competitions across sports including football, netball, basketball and dodgeball. Also delivers corporate sports days, tournaments, workplace…
Sells to individual adults in the UK seeking recreational social sports leagues, and to businesses, HR teams and office managers arranging employee wellness, team-building, sports days, tournaments…
Financial Health
StrongStrong · Hiring · 15% CAGR over 4y
Location
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Computed from 3 filingsProvides travel health and occupational health services through a clinic network, including travel vaccinations, antimalarial prescriptions, medical kits, blood tests, wellness screening, and…
Serves individual travellers, people needing work or placement health clearance, and corporate employers seeking staff health support across the UK and Ireland.
Financial Health
StableStable · -92% CAGR over 2y
Location
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Computed from 2 filingsProvides refund protection products for event and ticket sellers, enabling customers to add cancellation cover when purchasing tickets. Operates an online portal for submitting and processing refund…
Serves ticket-selling organisations such as event venues, organisers and ticketing platforms, with a secondary audience of consumers who purchased ticket protection and need to request a refund.
Financial Health
WeakWeak · -17% CAGR over 1y
Location
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Computed from 5 filingsProvides linen and towel rental, cleaning, and supply of toiletries and consumables for short‑let and serviced apartment operators. Offers scheduled delivery, collection, and property turnover…
Serves Airbnb and short-let hosts, property management agencies, serviced apartment operators, holiday home owners and hotels in London, major UK cities and Dublin.
Financial Health
StrongStrong · Growing, Hiring · 41% CAGR over 4y
Location
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Computed from 4 filingsOperates an online investment platform that enables individuals to invest in private companies and startups, participate in equity crowdfunding offerings, and buy or sell secondary shares in…
Serves retail, accredited and institutional investors seeking private-market startup opportunities, plus private companies and shareholders seeking capital raising or secondary liquidity.
Financial Health
StrongStrong · Hiring · 31% CAGR over 3y
Location
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Computed from 5 filingsProvides online quotes for personal residential property and home insurance, enables customers to purchase policies and manage coverage through a website, and may refer users to third‑party insurers…
Serves individual consumers seeking personal residential property insurance, including applicants and named insureds who want online quotes, purchases, and policy management.
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 3 filingsSupplies kitchen and bathroom worktops and countertops through an online store. Offers wooden, laminate, compact laminate, and solid surface worktops, with custom sizing options, samples,…
Sells to UK homeowners, DIY renovators and kitchen or bathroom refurbishment buyers seeking made-to-size surfaces, samples and related accessories for residential projects.
Financial Health
HealthyHealthy · Growing, Hiring · 6% CAGR over 2y
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Computed from 5 filingsOrganises and promotes ticketed social events including bottomless brunches, rooftop brunches and nightclub parties at partner venues. Operates an online platform for event listings, ticket bookings…
Targets consumers and social groups in London, particularly adults booking weekend brunch, rooftop, night brunch and late-night party experiences at restaurants and bars.
Financial Health
WeakWeak · Hiring · 5% CAGR over 4y
Location
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Computed from 3 filingsProvides rubbish removal and waste management services for households and businesses, including house and garden clearance, commercial waste collection, skip hire, and disposal of hazardous,…
Serves London residents, homeowners and tenants, alongside businesses needing waste collection, including property managers, offices, catering and retail firms, industrial sites, construction…
Financial Health
StableStable · -89% CAGR over 2y
Location
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Computed from 3 filingsDevelops and provides a cloud-based business management platform with integrated applications for timesheets, staff rostering, leave management, purchase orders, contracts, documents, payroll and…
Serves businesses seeking cloud-based administrative tools, particularly office managers, finance/HR teams and operations staff managing employees, suppliers, contracts, purchasing, rosters, leave…
Financial Health
HealthyHealthy · -91% CAGR over 2y
Location
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Provides online brokerage services for trading contracts for difference (CFDs) and other financial instruments, including forex, commodities, indices and equities. Offers client accounts, MetaTrader…
Serves retail investors and corporate trading clients seeking online access to CFD, forex, commodities, indices and equities markets, with accounts for adults over 18 and multilingual support.
Location
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Computed from 5 filingsOperates an online travel agency offering flight bookings, flight-and-hotel holiday packages, and business class travel deals. Provides search and booking for international destinations across Asia,…
Serves UK consumers, families and leisure travellers seeking international trips, including flight-only, flight-plus-hotel and business-class travel to the Middle East, Far East, Americas, Africa and…
Financial Health
StrongStrong · Hiring · 31% CAGR over 6y
Location
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Computed from 5 filingsOperates an online platform for booking tickets to tourist attractions, guided tours, events and experiences worldwide. Provides advance and last‑minute reservations for museums, landmarks, shows and…
Serves consumers and travellers booking attractions, tours, events and activities in major global destinations, with multilingual and multi-currency support for international visitors.
Financial Health
StrongStrong · Hiring · 9% CAGR over 5y
Location
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Computed from 3 filingsProvides private secondary education courses including A‑Level, AS‑Level and GCSE programmes, with intensive one‑year options. Offers UCAT preparation, subject courses across sciences, humanities and…
Serves students and parents seeking private GCSE, AS-Level and A-Level education, including retake candidates, international students, and students preparing for medicine or dentistry university…
Financial Health
StableStable · 3% CAGR over 2y
Location
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Computed from 5 filingsProvides intellectual property management software and related services including patent and trademark docketing, portfolio management, patent search and analytics, innovation management tools, and…
Serves B2B customers including corporate IP and innovation teams, in-house legal departments, IP law firms and patent professionals managing patent and trademark portfolios, with sector-specific…
Financial Health
HealthyHealthy · Hiring · 10% CAGR over 4y
Location
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Computed from 5 filingsProvides online training courses and certification programmes, including CPD‑accredited, QLS‑endorsed and RQF‑regulated courses. Offers subjects such as health and social care, teaching assistance,…
Serves individual learners, students and employers seeking CPD, QLS and regulated course access, with strong coverage for health and social care, teaching, food safety, IT, business, counselling and…
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 5 filingsProvides domiciliary home care services including 24‑hour live-in care, personal care assistance, companionship, respite care, and overnight support. Carers help with daily living tasks such as…
Serves private individuals and families in London seeking in-home support for older adults, disabled people or loved ones needing live-in, personal, respite, night or companionship care.
Financial Health
StableStable · 0% CAGR over 4y
Location
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Computed from 2 filingsOnline retailer of home interior products including carpets, rugs, flooring, wallpaper, tiles, bathroom fixtures and kitchen appliances. Sells items such as taps, sinks, baths, radiators, mirrors,…
Sells mainly to consumers buying home interior and renovation products, including homeowners and DIY shoppers. Targets retail customers shopping online for bathrooms, kitchens, flooring, tiles,…
Financial Health
HealthyHealthy · 0% CAGR over 1y
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Computed from 5 filingsOperates an online bullion dealer selling and buying investment gold and silver products, including coins and bars. Provides precious metal price charts, consultations, and services for selling…
Serves UK retail investors and private customers seeking physical precious metals, including bullion coin and bar buyers, silver buyers, and individuals selling old jewellery.
Financial Health
StableStable · Hiring · 32% CAGR over 4y
Location
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Computed from 5 filingsArranges and sells rail-based holiday packages and itineraries across Europe and worldwide, including journeys on public rail services and luxury trains. Provides trip planning, bookings, and…
Sells to leisure travellers seeking bespoke rail holidays, including couples, singles, honeymooners and luxury-train customers planning scenic, escorted or multi-country trips across Europe and…
Financial Health
StableStable · Hiring · 86% CAGR over 4y
Location
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Computed from 5 filingsOperates a self‑storage facility offering rentable lockers and storage units for personal and business use. Provides short‑term and longer rentals, storage for students and online sellers, and…
Serves businesses and consumers in central London, including production houses, solicitors, accountants, dentists, online retailers, people moving home or using short lets, and students such as UCL…
Financial Health
StableStable · -49% CAGR over 4y
Location
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Computed from 5 filingsProvides English language courses, university pathway and foundation programmes, and exam preparation for international students. Also offers junior summer study programmes and on‑campus…
Targets international young adults aged 16+, teenagers, parents and education agents seeking English courses, UK university pathway programmes, summer camps and group study programmes in London.
Financial Health
StableStable · -58% CAGR over 5y
Location
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Computed from 5 filingsProvides medical consultations and treatment for hormone-related conditions using bioidentical hormone replacement therapy. Offers services including menopause and andropause care, testosterone…
Serves individual patients across the UK, including women with menopause, perimenopause, PCOS or PMDD symptoms and men seeking support for andropause or testosterone-related hormone issues.
Financial Health
StableStable · -63% CAGR over 5y
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Computed from 5 filingsRetailer of modern and designer furniture, lighting, and home accessories through an online store and showroom. Offers sofas, tables, beds, storage, office and outdoor furniture, and provides…
Sells to homeowners seeking designer furniture and lighting, plus trade and contract buyers such as interior designers, offices, hotels, restaurants, cafés, shops and public buildings.
Financial Health
StableStable · -68% CAGR over 4y
Location
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Computed from 5 filingsOperates and manages rental housing and co-living developments, offering fully furnished studios and shared apartments with all‑inclusive bills, Wi‑Fi, and on‑site amenities. Provides online booking,…
Serves individual city renters, including students and young professionals, seeking furnished studios, co-living or private rental homes with communal amenities in Kingston and London.
Financial Health
DistressedDistressed · -19% CAGR over 4y
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Computed from 5 filingsProvides brokerage services for serviced offices and flexible workspaces. Helps businesses search, compare and secure office space globally, arranging viewings and negotiating lease terms with…
Serves businesses and tenants of all sizes, from solo workers to 500-person teams, seeking serviced, flexible, virtual or meeting-room office space in the UK and major international cities.
Financial Health
DistressedDistressed · -7% CAGR over 4y
Location
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Computed from 3 filingsProvides a venue finding service for event organisers, sourcing and recommending venues for meetings, conferences, parties, exhibitions and corporate events. Collects event requirements and matches…
Serves event organisers, corporate teams and private clients seeking London venues for conferences, meetings, parties, exhibitions, product launches, dining and seasonal events.
Financial Health
StrongStrong · Hiring · 18% CAGR over 2y
Location
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Computed from 3 filingsProvides foreign exchange brokerage and international payment services. Enables transfers in over 60 currencies, offers spot, forward and limit FX orders, and provides a platform for managing…
Serves businesses with overseas suppliers, partners or employees, plus personal customers sending funds abroad across multiple currencies.
Financial Health
HealthyHealthy · Hiring · 6% CAGR over 2y
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Computed from 5 filingsArranges holiday villa rentals across European destinations including Portugal, Spain, Greece, Croatia, and Italy. Provides a curated portfolio of private villas with booking assistance, availability…
Serves UK holidaymakers, families and groups seeking villa holidays in European destinations including Portugal, Spain, Greece, Croatia and Italy, with options for family, beach, luxury, accessible…
Financial Health
HealthyHealthy · Hiring · 10% CAGR over 4y
Location
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Computed from 5 filingsDevelops automated investment reporting software and services for asset management firms, including fact sheet and portfolio report automation, portfolio data processing and classification,…
Serves asset and fund management firms of all sizes, from start-up boutiques to global managers, including teams responsible for investment reporting, client reporting, portfolio data and fund…
Financial Health
StrongStrong · Growing, Hiring · 4% CAGR over 4y
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Computed from 2 filingsDevelops and supplies agency management software for advertising, media and creative businesses. Systems support project and time management, media planning and buying, job costing, billing, document…
Serves advertising, PR, media, digital, retail, events and post-production agencies, from small agencies to large agency groups, plus corporate departments managing advertising budgets globally.
Financial Health
HealthyHealthy · Hiring · 25% CAGR over 1y
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Computed from 4 filingsSells new and second-hand office furniture via an online store and showrooms, including desks, chairs, storage cabinets, meeting tables and acoustic booths. Also provides delivery and installation of…
Sells to businesses buying office furniture and workplace fit-out products, including offices, reception areas and meeting spaces. Also targets home office buyers through dedicated desk and furniture…
Financial Health
StableStable · 2% CAGR over 3y
Location
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Computed from 5 filingsSupplies credit and debit card payment terminals and EPOS systems for businesses, including short‑ and long‑term hire for events, retail and hospitality. Provides merchant services, online payment…
Serves UK businesses and event organisers needing in-person or online payment acceptance, including retailers, pop-up shops, seasonal traders, exhibitions, pubs, restaurants, salons, hairdressers,…
Financial Health
WeakWeak · 0% CAGR over 4y
Location
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Computed from 3 filingsProvides mortgage brokerage and financial advice for residential and buy‑to‑let mortgages, remortgaging and home moves. Arranges specialist lending including bridging, second charge, development and…
Serves UK consumers buying, moving home or remortgaging, plus landlords and property investors seeking buy-to-let, bridging, development or commercial finance support.
Financial Health
StrongStrong · Growing, Hiring · 53% CAGR over 2y
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Computed from 4 filingsSells tobacco‑free nicotine products including oral nicotine pouches, flavoured nicotine sticks and electronic heated devices. Operates an online shop offering product bundles, subscriptions and…
Sells direct to adult consumers, specifically existing smokers looking for tobacco-free nicotine and heated smoking alternatives, with repeat buyers supported through subscriptions and loyalty…
Financial Health
StrongStrong · -93% CAGR over 1y
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Computed from 5 filingsSupplies and sells meat products through an online butcher shop, offering fresh and frozen cuts of beef including wagyu, pork, lamb and poultry, along with sausages, bacon, ribs and deli meats for…
Serves UK consumers buying premium meat online, including home cooks, steak enthusiasts, gift buyers and customers seeking halal beef, lamb and poultry with nationwide home delivery.
Financial Health
HealthyHealthy · -66% CAGR over 4y
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Computed from 5 filingsProvides residential and commercial removal services, including house moves, office relocations, international removals, packing and export packing, storage for household goods and business records,…
Serves UK households moving locally or internationally, plus businesses needing office, employee or IT relocation and commercial storage, including document and confidential data storage.
Financial Health
HealthyHealthy · 2% CAGR over 4y
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Computed from 5 filingsProvides cloud-based survey and research software for creating, distributing and analysing online surveys. Platform includes tools for market research, customer and employee experience measurement,…
Serves B2B and public-sector teams running research, customer experience and employee experience programmes, including market research, CX and HR teams across gaming, automotive, education,…
Financial Health
StrongStrong · Hiring · 24% CAGR over 4y
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Computed from 5 filingsProvides packing, courier and freight shipping services for domestic and international deliveries. Handles fragile, large and high‑value items, offering specialist packaging, palletised freight,…
Serves businesses and consumers needing UK or international delivery, including SMEs, ecommerce sellers, exhibitors, remote workers, students, movers, collectors, and people sending valuable, bulky…
Financial Health
StableStable · Hiring · 29% CAGR over 4y
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Computed from 5 filingsProvides residential and commercial removals and relocation services including office moves, packing and unpacking, furniture dismantling and reassembly, storage, disposal, cleaning, porterage, piano…
Serves residential customers and commercial organisations needing removals, office moves, clearance, storage and related relocation support in London, wider UK and EU routes.
Financial Health
StableStable · 0% CAGR over 4y
Location
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Computed from 5 filingsArranges specialist insurance policies for taxi drivers, commercial vehicles, fleets and modified vehicles. Provides quotes and brokerage services for taxi, minibus, campervan, catering trailer and…
Serves a mix of UK businesses and private customers, including taxi drivers, commercial fleet operators, minibus operators, charities, nurseries, property owners, and owners of modified, catering,…
Financial Health
HealthyHealthy
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Computed from 5 filingsProvides residential real estate services including property buying and acquisition, sales, lettings, rental management, and vacant home management. Also offers relocation assistance, property…
Serves high-net-worth private clients, international investors, landlords, tenants and corporate executives seeking prime and super-prime residential property in London and global luxury markets.
Financial Health
WeakWeak · Hiring · 5% CAGR over 3y
Location
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Computed from 5 filingsSupplies and installs carpets and flooring products including laminate, vinyl, wood flooring and carpet tiles for residential and commercial properties. Operates an online shop selling flooring…
Serves homeowners, apartment residents, landlords, offices and commercial businesses in London, plus online shoppers across the UK, with residential, commercial and outdoor flooring project needs.
Financial Health
WeakWeak · 0% CAGR over 4y
Location
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Computed from 3 filingsSells handcrafted rugs and carpets, including hand‑knotted, hand‑tufted and flat‑weave designs, through an online retail platform. Also offers custom rugs, home textiles, tapestries and wall art,…
Serves consumers furnishing homes and trade buyers, including interior designers, architects, hospitality, retail, aviation, yacht and residential project clients across Europe.
Financial Health
WeakWeak · Hiring · 210% CAGR over 2y
Location
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Key facts
About 8% of the trading cohort reports turnover above £5M (9 of 104 firms) — the rest sits below that revenue band.
7% of the cohort was incorporated since 2022 (8 firms), so a sizeable share is in its first few filing cycles.
64.4% (67) also run a content-management system and 60.6% (63) run a tag-management layer, pointing to websites where marketing teams tend to have direct influence over the stack.
46.2% (48) use a traffic and security layer, while 44.2% (46) show bot-checking on the site; chat is often deployed alongside basic trust-and-availability tooling.
Wholesale & Distribution and SaaS each account for 11.5% (12), with Education & Training at 9.6% (10), so usage spans both transactional and enquiry-led sales models.
206 verified directors are associated with the London web-chat cohort, which helps with account mapping and outreach qualification.
Financial-health mix is uneven: 27.9% (29) sit in the highest band, while 13.5% (14) are weak and 4.8% (5) distressed.
What else do LiveChat users run?
Share of the 104 LiveChat-running UK companies where each technology was also detected. As of June 2026.
Who runs LiveChat in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
7
Median headcount
£761.2K
Median UK turnover
8.7%
Above £5M turnover
8
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 174 companies, alongside financials and websites, in one Excel + CSV file.
How LiveChat usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
LiveChat is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
LiveChat elsewhere
Frequently asked questions
How many companies in London use LiveChat?
How is LiveChat usage detected?
What kinds of companies use LiveChat in London?
What do LiveChat users in London also run?
How fresh is this data?
Can I get contact details for these companies?
Buy all 174 companies as a spreadsheet.
One Excel/CSV file with company details, websites and key data — yours to download and use.