Companies Using Tawk.to in London: 348 Active Firms (2026)
London companies running live-chat software on their websites handle customer enquiries in real time across e-commerce and service-led markets.
Embedded chat widgets usually sit between marketing, sales and service teams, turning anonymous web visits into routed conversations, appointment requests and support tickets. Among London companies running a live-chat widget, the signal tends to point to customer-facing operations with enough inbound traffic to warrant a monitored response channel rather than a static contact form. The mix is skewed towards operational and service sectors: field services and trades account for 10.9% of the cohort, wholesale and distribution 10.1%, IT services and managed services 8.3%, healthcare providers 7.5%, and real estate and property 7.2%. Engagements are often modest: the median employer has 6 staff and median turnover is about £518,000.
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London has 348 active trading companies running this live-chat stack, a relatively small adoption cohort rather than a universal marker of online customer service. Reported employment totals 2,085 people, so the footprint sits across many small operating teams as well as a thinner layer of larger employers. The adoption pattern fits customer-facing web businesses that need monitored conversations during trading hours, not just an email inbox or a static form. For researchers, the signal is useful because it captures service intent visible on the public web, including firms that may leave little evidence in procurement announcements or product directories.
UK web-chat deployments do not need a sector-specific licence, but procurement and compliance work still sits around cookies, device storage and visitor identifiers. ICO guidance on PECR requires organisations to tell users what the technology does and seek consent unless it is strictly necessary for a user-requested online service. Where chat transcripts, identifiers or non-anonymous cookie information can be linked to a person, UK GDPR and the Data Protection Act also apply. Customer-facing sites may also need to align conversation flows with consumer-rights, distance-selling and unfair-trading rules, especially where chat agents influence purchases, cancellations or service expectations.
Adoption appears likely to remain tied to practical service economics rather than broad software fashion. Companies with small teams tend to use chat where inbound enquiries are time-sensitive, while larger operators are more likely to connect conversations with ticketing, analytics and consent-management processes. Migration pressure may come from privacy controls in browsers, higher expectations around consent wording and the bundling of chat inside wider customer-service suites. The cohort’s early-commercial weight suggests churn in the long tail, with durable use among firms that can staff the channel and measure whether conversations convert into booked work or retained customers.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of Tawk.to rises with company size across the trading companies in this cohort. 0% of the 532,485 companies with under 10 employees run Tawk.to (234 detected). 0.7% of the 15,364 companies with 10–50 employees run Tawk.to (106 detected). 0.8% of the 1,763 companies with over 50 employees run Tawk.to (14 detected). That is a 0.8% gap between the over 50 employees and under 10 employees bands.
348
Active firms
2026
10
Above £5M turnover
Trading firms
6
Median headcount
Filed accounts
594
Verified directors
Across this cohort
Top companies using Tawk.to in London
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
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Computed from 5 filingsProvides online training courses and certification programmes, including CPD‑accredited, QLS‑endorsed and RQF‑regulated courses. Offers subjects such as health and social care, teaching assistance,…
Serves individual learners, students and employers seeking CPD, QLS and regulated course access, with strong coverage for health and social care, teaching, food safety, IT, business, counselling and…
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 3 filingsOperates guided day tours and coach excursions from London to UK attractions including Stonehenge, Windsor Castle, Bath, Oxford and the Cotswolds. Also organises private group tours, themed trips…
Serves tourists and visitors in London seeking day trips to UK attractions, plus private groups needing coach or bus excursions and attraction entry packages.
Financial Health
StableStable · 0% CAGR over 2y
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Computed from 3 filingsProvides outsourced IT support and managed services for businesses, including helpdesk support, systems monitoring, cloud computing, backups, cybersecurity, IT management, project delivery, and…
Serves London-based professional SMEs needing outsourced IT support, helpdesk, security, cloud and systems management, as well as businesses requiring support for internal IT departments.
Financial Health
HealthyHealthy · -6% CAGR over 2y
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Computed from 5 filingsProvides foreign exchange and international payment services for businesses and individuals. Facilitates cross‑border money transfers and currency exchange, offering spot and forward contracts,…
Serves businesses and individuals making international currency payments, including corporations, sole traders, importers/exporters, online marketplace sellers, overseas property buyers, people…
Financial Health
StrongStrong · Growing, Hiring · 26% CAGR over 4y
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Computed from 5 filingsProvides private hire minicab services bookable online, offering passenger transport with vehicles including saloon, estate, MPV and executive cars. Arranges pre-booked journeys for individuals and…
Serves both consumers and organisations needing private hire transport across Greater London, including healthcare providers such as hospitals, GP surgeries, dental practices and care homes, plus…
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StableStable · -24% CAGR over 4y
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Computed from 5 filingsProvides short-term hire of event furniture and equipment, including chairs, tables, sofas, linens, catering equipment, mobile bars, gazebos, barriers and accessories for weddings, exhibitions and…
Sells to event organisers, venues, brands and private customers hiring furniture and equipment for events, exhibitions, weddings and parties, primarily in London. Serves both B2B and B2C customers…
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HealthyHealthy · -65% CAGR over 4y
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Computed from 5 filingsProvides domestic and commercial cleaning including end‑of‑tenancy, carpet, window and deep cleaning. Also delivers property maintenance and facilities services such as handyman work, gutter…
Sells to both households and businesses needing cleaning, property maintenance and handyman support, including offices, landlords and property managers. Serves residential and commercial premises,…
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StrongStrong · Growing, Hiring · 21% CAGR over 4y
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Computed from 5 filingsSupplies electrical installation products through a wholesale and online store, including power cables, EV charging equipment, switchgear, fuse boards, wiring accessories, cable management systems,…
Serves electricians, electrical contractors, EV charger installers and trade businesses across London and beyond, including trade buyers working on electrical installation, maintenance and urgent job…
Financial Health
HealthyHealthy · Hiring · 11% CAGR over 4y
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Computed from 5 filingsOperates an online travel booking service offering airline ticket reservations. Provides flight search, booking, and online payment facilities, with customer support for arranging and managing air…
Serves consumers planning air travel who want to book flights online or by phone, including leisure travellers and other individual passengers.
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HealthyHealthy · -11% CAGR over 4y
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Computed from 5 filingsProvides short-term business funding including merchant cash advances, business cash advances and selective invoice financing. Assesses company revenue and advances funds to support working capital,…
Serves UK small business owners seeking short-term funding, including limited companies, LLPs, sole proprietors and partnerships with at least £25k turnover and six months’ trading history.
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Computed from 3 filingsDevelops cloud software that converts Excel-based pricing and risk models into scalable web applications and APIs. Provides underwriting workbench, insurance pricing, and lending origination systems…
Sells to B2B insurance and financial services organisations, including insurers, MGAs, brokers, banks and lenders, targeting actuaries, underwriters, pricing teams and executives from SME to…
Financial Health
StrongStrong · Hiring · 25% CAGR over 2y
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Computed from 5 filingsProvides online payment processing and a payment hub platform, plus technical services for payment and EPOS infrastructure, including terminal deployment, logistics, asset management, and white‑label…
Serves B2B customers in UK payments and retail technology, including ISOs, ISVs, acquirers, merchants and partners needing operational support for payment terminals, EPOS, logistics and…
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StrongStrong · Hiring · 24% CAGR over 4y
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Computed from 5 filingsProvides carbon management software for travel and events companies to calculate, report, and reduce carbon emissions. Offers booking system integrations, dashboards, and tools enabling travellers…
Serves travel and events brands worldwide, including business and leisure travel companies, travel advisors, booking platforms and corporates managing employee travel emissions.
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StrongStrong · Hiring · 50% CAGR over 4y
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Computed from 2 filingsSupplies office products and workplace consumables via an online store, and provides facilities management services including furniture installation, managed print, document archiving and shredding,…
Sells to UK businesses needing workplace supplies and facilities services, including office managers, procurement teams and operations teams buying office products, furniture, print, archiving,…
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HealthyHealthy · 4% CAGR over 1y
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Computed from 3 filingsOperates an online platform connecting individuals with self‑employed carers who provide live‑in, hourly, overnight, and domiciliary home care. Services include support for dementia, elderly care,…
Serves UK consumers and families arranging private home care for older adults, disabled people, children, and people with dementia, autism, Parkinson’s, mobility needs or post-operative support.
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StrongStrong · Hiring · 50% CAGR over 2y
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Computed from 5 filingsDevelops and operates online education platforms providing software, courses and learning resources for maths and English qualifications, including GCSE and Functional Skills. Offers diagnostic…
Serves learners, teachers, FE colleges, apprenticeship and training providers, alternative provision settings, tuition agencies and home-schooling families seeking maths and English GCSE or…
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HealthyHealthy · Hiring · 37% CAGR over 4y
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Computed from 5 filingsProvides residential property investment and brokerage services focused on UK real estate. Assists international clients with buying, renting and managing properties, landlord services, and related…
Serves high-net-worth international clients, particularly from Asia, with UK ties or interests in residential property investment, relocation, education and immigration, alongside buyers, landlords…
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StrongStrong · Growing, Hiring · 12% CAGR over 5y
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Computed from 5 filingsProvides PCO‑licensed vehicle hire for private hire and rideshare drivers, including Uber. Offers hybrid, electric and MPV cars on weekly rental terms, typically including insurance and maintenance,…
Sells to B2B sole traders and small private hire businesses, especially Uber and other rideshare drivers seeking PCO-licensed vehicles in London. Targets professional drivers needing weekly rental…
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StrongStrong · Hiring · 29% CAGR over 4y
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Computed from 5 filingsOperates an online retail store selling vehicle wheel accessories, including wheel nuts, wheel bolts, locking nuts and bolts, spacers, PCD adapters, spigot rings, nut covers, and TPMS sensors, with…
Sells primarily to UK vehicle owners and car enthusiasts buying wheel accessories for specific makes and models, including original and aftermarket alloy wheel fitments. Targets consumers seeking…
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StrongStrong · Growing, Hiring · 26% CAGR over 4y
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Computed from 5 filingsProvides managed IT support and consulting for businesses, including network and infrastructure management, cloud services, cyber security, wireless and voice systems, and IT consulting. Designs,…
Serves small and medium-sized businesses in London and across the UK, particularly organisations needing outsourced IT, cyber security, cloud, voice and network support.
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HealthyHealthy · 0% CAGR over 4y
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Computed from 5 filingsProvides residential estate agency services including property sales, lettings, and property management. Markets homes, arranges viewings, advises on pricing, manages tenancies, and supports…
Serves residential property sellers, buyers, landlords and tenants in West London, particularly Kensington, Hammersmith and Fulham, including private homeowners, landlords and corporate/private…
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Computed from 3 filingsProvides pest control services for residential and commercial properties, including detection, removal and prevention of rats, mice, bed bugs, cockroaches, pigeons and insects, with emergency…
Serves London homeowners and residential tenants, plus commercial property managers, letting agents, housing associations, schools, hotels, restaurants, offices, care homes, warehouses and leisure…
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HealthyHealthy · -11% CAGR over 2y
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Computed from 5 filingsSupplies promotional merchandise and branded corporate gifts, offering custom printing of logos on items such as bags, pens, drinkware, keyrings, clothing, notebooks, and technology accessories for…
Serves UK businesses, marketing teams, event organisers, universities and hospitality employers buying branded merchandise, corporate gifts, workwear and promotional items in low or high quantities.
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Computed from 4 filingsOperates a membership platform that partners with theatre producers and event organisers to fill unsold seats at performances. Members receive complimentary tickets to shows and events in exchange…
Serves London arts consumers aged 18+ seeking theatre, comedy, opera, music, dance, film and event access, plus B2B arts producers, venue managers and event organisers.
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HealthyHealthy · 0% CAGR over 3y
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Computed from 4 filingsSupplies wholesale mobile phone parts and accessories to trade customers, including replacement LCD screens, components, and branded accessories for Apple, Samsung, and other devices, sold through an…
Serves trade customers, including mobile phone repair businesses, electronics retailers and resellers buying handset parts and accessories in the UK and Europe.
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StrongStrong
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Computed from 5 filingsProvides house removals, office relocation, and man‑and‑van transport services. Handles packing, loading, furniture assembly, and property clearance, and transports household goods and commercial…
Serves residential movers, families, tenants, homeowners, offices and other businesses across Greater London needing relocation, clearance, packing or road freight support.
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StrongStrong · Hiring · 32% CAGR over 4y
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Computed from 5 filingsProvides private medical consultations and diagnostic services across multiple specialties including gynaecology, paediatrics, dermatology, cardiology, psychiatry, and surgery. Also offers health…
Serves private healthcare patients, especially Italian-speaking families, professionals, local residents and international patients in London, as well as employers seeking corporate health checks.
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HealthyHealthy
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Computed from 3 filingsOperates a private hire minicab service offering on-demand and pre-booked journeys, airport transfers, and corporate account transport. Provides online and app-based booking, fare pricing, and driver…
Serves consumers and business account customers needing minicabs and airport transfers in South East London, especially Lewisham, Bexleyheath, Eltham and Greenwich.
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StableStable · -7% CAGR over 2y
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Computed from 3 filingsProvides digital coaching programmes for organisations, offering one‑to‑one and group coaching via a mobile platform focused on leadership development, employee wellbeing, soft‑skills training, and…
Sells to businesses seeking coaching for employees, especially leaders and high-potential talent. Targets HR, L&D and leadership teams needing support for mental wellbeing, leadership development,…
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StrongStrong · Hiring · 41% CAGR over 2y
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Computed from 3 filingsCurates and books luxury ski chalets and holiday villas for rental in alpine and coastal destinations. Provides property search and matching services, arranging catered or self‑catered accommodation…
Serves affluent leisure travellers, families and groups booking luxury ski chalets and villas, plus businesses planning corporate ski trips, across Alpine resorts and premium villa destinations.
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HealthyHealthy · Hiring · 10% CAGR over 2y
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Computed from 5 filingsProvides IT support and managed IT services including desktop and server support, cloud hosting, backups, disaster recovery, and cybersecurity. Also delivers VoIP, network cabling, web development,…
Serves London-based businesses, especially hotels, build-to-rent and student accommodation operators, co-living spaces, recruitment agencies, accounting firms and general SMEs.
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HealthyHealthy · Growing · 0% CAGR over 4y
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Computed from 5 filingsProvides debt advisory and management services for individuals and businesses, including debt management plans, creditor negotiation, debt consolidation guidance, HMRC tax arrears support, and…
Serves UK individuals, sole traders, SMEs, large businesses and care providers facing personal, business or HMRC tax debts, including bounce back loans, CCJs or creditor pressure.
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StrongStrong · Hiring · 14% CAGR over 4y
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Computed from 3 filingsProvides a mobile ad mediation platform for app developers, enabling monetisation of mobile apps by connecting multiple advertising networks, automating ad placement optimisation, and offering…
Serves B2B mobile app and game publishers, including developers and media companies with ad-supported apps that work with multiple ad networks.
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HealthyHealthy · 0% CAGR over 2y
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Computed from 3 filingsProvides live-in home care services, including dementia, palliative and respite care. Conducts in-home assessments, develops personalised care plans, and supplies trained carers who support daily…
Serves individuals needing live-in, dementia, respite or palliative care, and their families arranging support, with emphasis on London, the Home Counties and nationwide UK coverage.
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StableStable · -27% CAGR over 2y
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Computed from 4 filingsOperates an online platform for booking private chefs for home dining and events. Users submit event details and receive menus and quotes from chefs, compare options, and arrange customised meals for…
Serves UK consumers and businesses planning private dining events, including birthdays, hen/stag parties, family dinners, weddings/engagements, holiday-home stays and corporate dinners or work events.
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HealthyHealthy · 0% CAGR over 3y
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Computed from 5 filingsProvides study abroad consultancy and student placement services for international education programmes. Assists with university and language school applications, course selection, accommodation and…
Serves international students and families seeking study abroad options, from children’s summer camps to university and postgraduate applicants, plus international schools, universities and education…
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StrongStrong · Hiring · 14% CAGR over 4y
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Computed from 5 filingsSells custom and personalised LEGO minifigures, parts and accessories through an online store. Offers pad‑printed figures, 3D‑printed components, themed mini sets and display items, along with…
Sells primarily to consumers, including LEGO hobbyists, minifigure collectors, parents and gift buyers, with a trade account option for business customers seeking custom LEGO-related items.
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StrongStrong · Hiring · 12% CAGR over 4y
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Computed from 5 filingsRecruitment agency specialising in placing general practitioner (GP) locum doctors in temporary and sessional roles with healthcare providers. Advertises vacancies, matches clinicians with…
Serves locum GPs and other healthcare staff seeking sessional work, alongside GP practices, out-of-hours providers and healthcare organisations hiring locum cover across UK regions including London,…
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StrongStrong · Hiring · 17% CAGR over 4y
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Computed from 5 filingsProvides e‑commerce website design and development, online marketing, and multi‑channel retail integration. Offers services including SEO, advertising, order and inventory management integration, and…
Serves e-commerce businesses and online retailers needing website design, marketing, and multi-channel sales support. Targets business owners and directors, including growing SMEs running web stores,…
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StrongStrong · Hiring · 19% CAGR over 4y
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Computed from 5 filingsDevelops a cloud‑native SaaS digital banking platform for fintech companies, payment institutions and e‑money providers. Provides modular APIs for digital wallets, cross‑border payments, KYC/KYB, AML…
Sells B2B to fintechs, payment service providers, e-money institutions, digital wallet providers, crypto fintech firms and digital banks, with site sections for the UK, Europe and UAE.
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StrongStrong · Growing, Hiring · 19% CAGR over 4y
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Computed from 5 filingsProvides recruitment and staffing services connecting employers with job seekers. Lists and fills roles across hospitality, healthcare, aviation, warehouse, security and administrative sectors,…
Serves UK employers hiring staff in hospitality, aviation, healthcare, security, warehousing and cleaning, alongside job seekers seeking full-time, part-time and temporary roles in London and airport…
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StrongStrong · Growing, Hiring · 295% CAGR over 4y
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Computed from 3 filingsProvides private hire minicab and taxi services, including airport transfers and local passenger journeys. Offers 24/7 booking via phone, website and mobile app, with real-time vehicle tracking,…
Serves consumers and business account customers in North London needing minicab travel, including airport passengers and people travelling to restaurants, theatres, stations, clubs and bars.
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StrongStrong · Hiring · 10% CAGR over 2y
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Computed from 4 filingsProvides IT support and managed technology services for businesses, including network design and support, internet connectivity, VoIP telephony, cloud services with Microsoft 365 and Azure, hosting,…
Serves businesses across the UK, from small single-site firms to larger multi-site organisations, that require outsourced IT and technology support.
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StrongStrong · Growing, Hiring · 8% CAGR over 3y
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Computed from 5 filingsWholesales alcoholic and non‑alcoholic beverages including beer, cider, whisky, cognac, champagne and energy drinks. Sells branded drinks in bottles, cans and kegs through an online store to trade…
Sells to B2B wholesale buyers needing stocked alcoholic and non-alcoholic drinks, including beer, cider, spirits, champagne, juice, water and energy drinks, for resale or commercial supply.
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StrongStrong · Growing, Hiring · 17% CAGR over 4y
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Computed from 5 filingsProvides event entertainment services for corporate events, parties, weddings and brand activations. Supplies DJs, live bands, musicians and performers including circus, aerial and interactive acts,…
Serves corporate event teams, brands, venues, hospitality groups and private clients planning award ceremonies, Christmas parties, VIP events, parties and weddings.
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HealthyHealthy · Hiring · 19% CAGR over 4y
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Computed from 3 filingsProvides construction industry training and certification services, including Green Labourer courses, preparation for CITB Health, Safety and Environment tests, and assistance with obtaining CSCS…
Serves individual construction workers and labourers in the UK who need site access credentials, including CSCS card applicants and people taking CITB tests or green labourer training.
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StrongStrong · Hiring · 41% CAGR over 2y
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Computed from 2 filingsProvides virtual office and office space services, including business and registered office addresses, mail handling and forwarding, telephone answering and call forwarding, and meeting room bookings…
Serves startups, small businesses, remote companies and overseas firms needing a business presence in major UK cities and Dubai, including registered companies and teams requiring meeting-room access.
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StableStable · -50% CAGR over 1y
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Computed from 5 filingsProvides private healthcare services including medical consultations, diagnostic testing, dental treatments, and hair transplant procedures. Operates a clinic offering appointments, clinical…
Serves private patients in London, particularly North London/Tottenham, seeking medical, dental, diagnostic and hair transplant treatments.
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StrongStrong · Growing, Hiring · 43% CAGR over 4y
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Computed from 5 filingsProvides managed IT support and outsourcing services for businesses, including network design, 24/7 monitoring, cloud infrastructure, Microsoft 365 licensing, cybersecurity, IT consultancy, and…
Serves UK businesses, particularly London-based start-ups with 2–15 users and SMEs with 30–500 users, including firms needing outsourced or extended IT teams.
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HealthyHealthy · -3% CAGR over 4y
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Computed from 5 filingsActs as a credit broker arranging financial products for individuals and businesses, including mortgages, secured and personal loans, bridging finance, business lending, and insurance. Introduces…
Serves UK consumers, homeowners and borrowers, plus traders and businesses seeking finance, insurance or lending options, including home improvement customers and commercial clients of varying sizes.
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StrongStrong · Growing, Hiring · 9% CAGR over 4y
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Key facts
About 2% of the trading cohort reports turnover above £5M (10 of 348 firms) — the rest sits below that revenue band.
6% of the cohort was incorporated since 2022 (23 firms), so a sizeable share is in its first few filing cycles.
62.4% of the London live-chat cohort also run a content-management system, and 55.7% also run website analytics tooling.
Website tagging is common in the stack: 42.2% also run tag-management software, while 37.1% use bot-checking or form-protection tooling.
Field services and trades form the largest tagged sector group at 10.9%, followed by wholesale and distribution at 10.1%.
ICO guidance under PECR requires organisations using cookies or similar technologies to tell users, explain what the technology does and obtain consent unless it is strictly necessary for a user-requested online service.
The UK is the third-largest e-commerce market after China and the US, with retail e-commerce sales predicted to represent 38.1% of total UK retail sales in 2025.
What else do Tawk.to users run?
Share of the 348 Tawk.to-running UK companies where each technology was also detected. As of June 2026.
Who runs Tawk.to in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
6
Median headcount
£517.8K
Median UK turnover
2.9%
Above £5M turnover
23
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 515 companies, alongside financials and websites, in one Excel + CSV file.
How Tawk.to usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Tawk.to is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
Tawk.to elsewhere
Frequently asked questions
How many companies in London use Tawk.to?
How is Tawk.to usage detected?
What kinds of companies use Tawk.to in London?
What do Tawk.to users in London also run?
How fresh is this data?
Can I get contact details for these companies?
Buy all 515 companies as a spreadsheet.
One Excel/CSV file with company details, websites and key data — yours to download and use.