Companies Using Tidio in London: 153 Active Firms (2026)
Companies in London running live-chat software on their websites use automated messaging and support workflows for customer enquiries.
Customer-service, marketing and sales operations teams are the main buying centres, with adoption usually tied to website conversion, lead triage and first-line support rather than a broad contact-centre programme. Companies running this live-chat stack tend to be revenue-generating SMEs or mid-market organisations with enough inbound demand to justify staffed response windows, automated routing and basic qualification workflows. The spend profile is normally a departmental software subscription, sometimes owned by ecommerce, admissions, practice management or field-service teams, which makes it a useful signal of a customer-facing digital channel and some maturity in handling enquiries online.
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London has 153 actively trading companies running this live-chat stack, making the adoption picture relatively small and skewed towards firms with direct website enquiry flows. Reported employment totals 1,797 people, so the footprint is not just a micro-business screen, although many adopters still appear to sit below the larger-revenue band. The sector mix is weighted towards healthcare providers at 14.4%, education and training at 13.1%, e-commerce at 10.5%, fashion and retail at 9.2%, and field services and trades at 8.5%, which fits a pattern of enquiry capture, appointment booking, admissions and order support.
Use of live chat and chatbot workflows sits under general privacy and electronic-communications rules rather than a sector licence. The ICO treats PECR as operating alongside the Data Protection Act and UK GDPR, covering marketing calls, emails, texts, cookies and similar website technologies. That matters because these tools often combine enquiry capture, consent prompts, analytics tags and conversation transcripts. AI-enabled automation also brings data-security, output-accuracy, ethical-use and regulatory-clarity concerns; UK policy still tends to apply sector-by-sector obligations rather than a single horizontal AI licensing regime.
Adoption appears likely to remain pragmatic rather than speculative. Firms with high volumes of website enquiries tend to start with chat capture and routing, then add automation where service scripts are stable and escalation paths are clear. The constraint is trust: regulated or advice-heavy businesses have to review transcripts, maintain consent records and avoid over-claiming what automated replies can do. Supplier bundling around customer-service, marketing and commerce tools may make standalone chat deployments less visible over time, while smaller London adopters continue to treat the stack as a conversion and responsiveness tool rather than a major platform programme.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of Tidio rises with company size across the trading companies in this cohort. 0% of the 532,485 companies with under 10 employees run Tidio (91 detected). 0.3% of the 15,364 companies with 10–50 employees run Tidio (48 detected). 0.3% of the 1,763 companies with over 50 employees run Tidio (6 detected). That is a 0.3% gap between the over 50 employees and under 10 employees bands.
153
Active firms
2026
11
Above £5M turnover
Trading firms
7
Median headcount
Filed accounts
273
Verified directors
Across this cohort
Top companies using Tidio in London
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsProvides an open‑banking payment platform offering one‑click account‑to‑account checkout for online merchants. Includes customer verification and onboarding tools, payment links, and a dashboard to…
Serves B2B online merchants, ecommerce businesses, fintechs and money remittance companies that need payment checkout, payment links, transaction monitoring or customer onboarding.
Financial Health
StrongStrong
Location
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Computed from 3 filingsProvides AI-assisted and human customer support and community management services, including helpdesk automation, outsourced contact centre agents, social media moderation, crisis monitoring, and…
Serves high-volume B2C brands and support teams in ecommerce, retail, finance, automotive, hospitality, health and charities, including organisations using helpdesks and social media communities.
Financial Health
HealthyHealthy · -20% CAGR over 2y
Location
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Computed from 5 filingsProvides residential estate agency services including property sales, lettings, and valuations. Assists buyers and tenants with property searches and offers landlords marketing, rent collection,…
Serves residential property buyers, sellers, tenants, landlords and portfolio investors in areas including Kingston, Surbiton, Wimbledon, Esher, Teddington, Hampton and nearby Surrey/South West…
Financial Health
StrongStrong · Growing, Hiring · 8% CAGR over 5y
Location
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Computed from 5 filingsProvides cross-border payment services enabling merchants to accept Asian digital wallets including Alipay, WeChat Pay, Alipay Plus and UnionPay. Offers payment processing, QR code and POS solutions,…
Serves UK-registered merchants, ecommerce retailers and in-store businesses seeking to take payments from Chinese and wider Asian consumers using regional digital wallets.
Financial Health
StrongStrong · Growing · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides online banking and financial services, including international money transfers, payment processing, and internet and mobile banking. Offers current, savings, offshore and joint accounts,…
Serves individual consumers and businesses of all sizes seeking banking, online payment and money transfer support, including account holders interested in savings, investment, offshore or joint…
Financial Health
HealthyHealthy · Hiring · 32% CAGR over 4y
Location
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Computed from 5 filingsProvides payment processing and acquiring services for businesses, enabling acceptance of online and point‑of‑sale payments. Offers card payouts, pay‑by‑link, subscription billing, in‑app payments,…
Serves businesses and ecommerce partners needing payment services, including online retail, travel and hospitality, online gaming, consumer lending, money services, DIY and hardware, and insurance…
Financial Health
StableStable · Hiring · 60% CAGR over 4y
Location
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Computed from 5 filingsSupplies credit and debit card payment terminals and EPOS systems for businesses, including short‑ and long‑term hire for events, retail and hospitality. Provides merchant services, online payment…
Serves UK businesses and event organisers needing in-person or online payment acceptance, including retailers, pop-up shops, seasonal traders, exhibitions, pubs, restaurants, salons, hairdressers,…
Financial Health
WeakWeak · 0% CAGR over 4y
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Computed from 5 filingsProvides home care and supported living services for adults with care needs, including personal care, live‑in care, companionship, dementia and end‑of‑life care, household help, and support for…
Serves private individuals, families and social services referrals seeking care for older people, young people and adults with learning disabilities, autism, dementia or mental health needs across…
Financial Health
WeakWeak · Hiring · 121% CAGR over 4y
Location
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Computed from 5 filingsDesigns and sells outdoor furniture and accessories including seating, tables, loungers, parasols, cushions, lighting and rugs. Offers curated collections for outdoor living through showrooms and an…
Serves affluent homeowners and residential buyers, alongside trade customers such as design professionals and commercial buyers sourcing luxury outdoor furniture and accessories.
Financial Health
HealthyHealthy · Hiring · 4% CAGR over 4y
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Computed from 5 filingsOperates a retail and online pharmacy providing NHS and private pharmacy services, including prescription dispensing, online prescription ordering, home delivery of medicines, travel clinic services,…
Serves consumers, families and NHS patients across the UK, particularly people who want remote pharmacy access, home prescription delivery, private healthcare services, travel clinic support, or…
Financial Health
WeakWeak
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Computed from 3 filingsArranges accommodation and travel services for international students, including residence bookings for academic and short stays, booking management, and related support services for students,…
Serves students and parents, including international students, plus education agents and partner organisations arranging academic or short stays in London, Brighton, Leeds and Dublin.
Financial Health
StrongStrong · Profitable, Hiring · 46% CAGR over 2y
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Computed from 4 filingsProvides online British curriculum education for home‑educated students aged 5–16, offering interactive classes, pre‑GCSE and GCSE courses, one‑to‑one tutoring, short courses and recorded lessons,…
Serves home-educating families, expat families and worldschoolers seeking British education for children aged 5–16, from Year 1 to iGCSE, including families needing flexible or SEN-friendly provision.
Financial Health
StrongStrong · Hiring · 103% CAGR over 4y
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Computed from 5 filingsProvides online finance training courses and certifications covering financial modelling, valuation, accounting, and investment banking skills. Offers micro‑degree programmes, coaching, and classroom…
Serves finance professionals, students and teams at investment banks, private equity firms, asset managers, corporate M&A teams, research houses, sovereign wealth funds and related financial…
Financial Health
StrongStrong · Growing, Hiring · 29% CAGR over 4y
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Computed from 4 filingsProvides treasury advisory and software for businesses trading internationally, including FX risk analysis and hedging, cash management, bank relationship management, and working capital advice,…
Serves B2B finance teams and CFOs at internationally trading startups, scaleups and mid-market firms, especially e-commerce, travel, logistics, wholesale, staffing and professional services, plus…
Financial Health
StrongStrong · Hiring · 14% CAGR over 3y
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Computed from 5 filingsOperates an online retail store selling home furniture and interior décor products, including sofas, chairs, tables, beds, lighting, wallcoverings and decorative accessories. Also offers interior…
Serves UK consumers furnishing or decorating homes, gift buyers, and trade customers such as interior designers seeking luxury furniture, lighting, accessories, wallcoverings and home décor.
Financial Health
StrongStrong · Growing, Hiring · 9% CAGR over 4y
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Computed from 4 filingsProvides real estate consulting, property sales and lettings services focused on the UK market. Acts as an estate agency for new-build and second-hand homes and offers rental management and landlord…
Serves B2C property buyers, landlords and tenants, with a clear focus on overseas investors seeking London residential property, especially homes with investment potential and rental management…
Financial Health
StrongStrong · Hiring · 63% CAGR over 3y
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Computed from 5 filingsProvides mobile car body repair services by connecting customers with local technicians. Handles scratches, dents, bumper scuffs, paintwork damage, paintless dent removal and end‑of‑lease repairs,…
Serves private car owners, lease vehicle users and vehicle fleet operators across the UK seeking mobile minor car body repair support.
Financial Health
StrongStrong · Hiring · 50% CAGR over 4y
Location
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Computed from 3 filingsOperates an online pharmacy offering prescription dispensing and home delivery, with online consultations for treatments covering conditions such as acne, contraception, smoking cessation, sexual…
Serves UK consumers and families seeking online pharmacy services, prescription delivery, private treatments, travel vaccinations, sexual health, smoking cessation, skin care, weight loss and related…
Financial Health
StrongStrong · Hiring · 58% CAGR over 2y
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Computed from 5 filingsOperates cosmetic dental clinics providing smile makeover treatments including teeth whitening, Invisalign aligners, composite bonding, porcelain and composite veneers, dental implants, bridges and…
Serves private dental patients seeking cosmetic and restorative treatments, including smile makeovers, Invisalign, veneers, implants and hygiene care, with clinics in London and Manchester.
Financial Health
WeakWeak · -74% CAGR over 4y
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Computed from 3 filingsOperates an online store selling diamond and gemstone jewellery, including engagement rings, earrings, necklaces, bracelets and bangles in gold and platinum, with different settings, ring styles and…
Serves consumers buying engagement rings and diamond or gemstone jewellery online, including couples, gift buyers and individuals seeking rings, earrings, bracelets, bangles and necklaces with…
Financial Health
HealthyHealthy · 0% CAGR over 2y
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Computed from 5 filingsProvides a platform that connects banks with merchants to deliver card‑linked offers and savings for customers, enabling financial institutions and retailers to run promotions and customer engagement…
Sells B2B to banks, financial institutions and consumer-facing merchants, especially teams responsible for customer engagement, retention and embedded savings propositions.
Financial Health
WeakWeak · Hiring · 16% CAGR over 4y
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Computed from 5 filingsProvides medical aesthetic and cosmetic procedures including laser skin treatments, dermal fillers, anti‑wrinkle injections, liposuction and body contouring. Offers treatments such as Smartlipo, CO2…
Serves private consumers and patients seeking medical aesthetic, laser and cosmetic surgery treatments, including adults with skin, ageing, body contouring, hair loss or scarring concerns.
Financial Health
HealthyHealthy · Hiring · 11% CAGR over 4y
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Computed from 4 filingsOperates an online platform listing student accommodation for rent. Advertises shared houses and flats in UK university cities, allows users to search properties by location, view details, and…
Serves students seeking private rented accommodation in UK university cities including Birmingham, Manchester, Leeds, Exeter and Lincoln.
Financial Health
WeakWeak · 0% CAGR over 3y
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Computed from 5 filingsOperates serviced apartments and accommodation bookings for short and extended stays. Provides furnished apartments with hotel-style amenities for leisure and corporate travellers, managing…
Serves leisure travellers, business travellers and corporate bookers seeking flexible short stays in central London, including international visitors and companies arranging accommodation for staff.
Financial Health
StrongStrong · Growing, Hiring · 22% CAGR over 4y
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Computed from 5 filingsProvides managed IT support services for small and medium-sized businesses, including technical support, cybersecurity services, cloud computing, Microsoft 365 and Azure management, IT consultancy…
Serves small and medium-sized businesses, particularly local London firms, seeking outsourced IT, cloud, cybersecurity and business communications support from a Microsoft-focused MSP.
Financial Health
StrongStrong · Hiring · 11% CAGR over 4y
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Computed from 5 filingsSupplies office products and workplace equipment through an online store, including paper, stationery, filing systems, printers, ink and toner, packaging materials, janitorial products, catering…
Sells to businesses, office managers, procurement teams and facilities buyers needing workplace consumables, stationery, catering supplies, PPE, janitorial products and office equipment.
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StrongStrong · Growing, Hiring · 39% CAGR over 4y
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Computed from 5 filingsProvides curated retail of women’s and men’s clothing, jewellery, accessories, and lifestyle goods including homeware, fragrance, books and gifts through an online store and boutiques, featuring…
Sells to individual consumers seeking curated womenswear, menswear, jewellery, accessories and lifestyle goods, through online retail and shops in London and Athens.
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StrongStrong · Growing, Hiring · 4% CAGR over 4y
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Computed from 5 filingsProvides adult education and vocational training courses, including gas engineering, health and social care, childcare, business and management, and Access to Higher Education diplomas for nursing.…
Serves adult learners across London seeking part-time qualifications for university entry, employment or career progression, particularly in nursing, health and social care, childcare, business, gas…
Financial Health
HealthyHealthy
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Computed from 5 filingsProvides education consultancy and application support for students seeking higher education abroad. Offers guidance on university selection, degree and English language courses, and manages…
Sells to prospective higher education students, including international applicants, seeking degree and English language courses and university placements in the UK and other study destinations.
Financial Health
StrongStrong · Hiring · 41% CAGR over 4y
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Computed from 5 filingsProvides event production services and equipment hire, supplying lighting, audio, AV, LED video walls, staging, rigging, special effects and power systems. Supports live events, conferences,…
Serves London-based event and hospitality customers, including venues, event agencies, corporate event teams, live music and theatre producers, retailers, exhibition organisers, and private clients…
Financial Health
HealthyHealthy · Hiring · 20% CAGR over 4y
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Computed from 5 filingsProvides corporate services including company formation, corporate searches, compliance support, document retrieval, and international apostille and legalisation of documents for businesses and…
Serves businesses, entrepreneurs and professional advisers needing UK, US and international corporate administration support, including clients with cross-border company formation, compliance and…
Financial Health
StableStable · Hiring · 6% CAGR over 4y
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Computed from 5 filingsOperates an online travel booking platform offering international holiday packages, guided tours and cruise itineraries. Provides listings of travel deals, destinations and pricing, enabling users to…
Sells to leisure travellers and holidaymakers booking worldwide tours, cruise holidays, flights and package holidays, including budget, luxury, all-inclusive, last-minute and no-fly cruise options.
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StableStable · Hiring · 8% CAGR over 5y
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Computed from 5 filingsDevelops and markets residential property investments in the UK, including off‑plan, buy‑to‑let and student accommodation developments. Offers structured payment plans and manages projects from…
Serves individual homebuyers and private property investors, including first-time buyers, landlords, buy-to-let buyers, and overseas investors seeking UK residential property.
Financial Health
HealthyHealthy · Growing · 0% CAGR over 4y
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Computed from 3 filingsProvides luxury residential property rentals for short and long stays, marketing apartments, houses and penthouses. Also offers property management, concierge services, and brokerage for residential…
Serves affluent private clients and corporate tenants seeking short- or long-term luxury rentals in prime central London and Paris, plus property investors and landlords in residential and…
Financial Health
StableStable · -90% CAGR over 2y
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Computed from 2 filingsProvides specialist IT and digital recruitment services, connecting companies with designers, product managers, data specialists and software engineers. Offers permanent hiring, contract staffing and…
Serves technology-led businesses hiring design, data, product and software talent, including scaling teams, engineering leaders, talent managers and companies with European recruitment needs.
Financial Health
WeakWeak · Hiring · 11% CAGR over 1y
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Computed from 2 filingsProvides cloud-based business communication services including VoIP termination, SIP connectivity, auto and predictive dialers, IP PBX, DID and toll‑free numbers, and UCaaS/CCaaS platforms, plus…
Serves B2B customers including enterprises, corporates, BPOs, contact centres and telecom service providers, plus teams with business connectivity and client communication needs.
Financial Health
StableStable
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Operates property auctions focused on probate and residential property sales. Provides online timed and live‑stream auctions, property appraisals, and bidding platforms that connect sellers, estates,…
Sells to probate property sellers and buyers across the UK, including executors, families, charities and consumers handling inherited homes, as well as property investors and other buyers bidding at…
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N/AN/A
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Computed from 5 filingsProvides legal services to individuals and businesses, specialising in immigration and asylum matters, family law, personal injury claims, employment disputes, commercial law, civil litigation,…
Serves individuals, families, landlords, tenants and businesses in East London needing legal support across immigration, family, employment, property, commercial disputes, personal injury and probate.
Financial Health
WeakWeak · Hiring · 10% CAGR over 4y
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Computed from 5 filingsProvides digital marketing and e‑commerce growth services for brands, specialising in Amazon marketplace management and advertising. Also offers TikTok marketing, PPC, SEO, social media management,…
Sells to consumer brands and businesses seeking growth on Amazon, TikTok, Google and other digital channels. Targets brand owners, e-commerce sellers and marketing teams needing marketplace, social…
Financial Health
HealthyHealthy · Hiring · 68% CAGR over 4y
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Computed from 5 filingsProvides legal services including personal injury and clinical negligence claims, dental negligence, family law, immigration advice, conveyancing, landlord and tenant disputes, housing disrepair…
Serves individuals, families, tenants, landlords, property buyers and sellers, immigration clients, and businesses needing legal support for disputes across the UK.
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StableStable · Hiring · 3% CAGR over 4y
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Computed from 3 filingsProvides commercial property agency and advisory services, including sales, lettings and acquisitions of industrial, office, retail and development properties, and advice on commercial property…
Serves businesses, landlords, investors and developers seeking commercial real estate in West and North West London and the Home Counties, including industrial, office, retail, trade counter and open…
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StableStable · Hiring · 12% CAGR over 2y
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Computed from 5 filingsProvides outsourced call centre services including inbound and outbound call handling, overflow call support, lead generation, data validation, and customer query management. Also offers virtual…
Sells to businesses needing outsourced call handling, including SMEs and companies of all sizes. Serves sectors highlighted on the site such as security, insurance, retail and payroll, plus firms…
Financial Health
DistressedDistressed · -12% CAGR over 5y
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Computed from 4 filingsSources and markets residential property investment opportunities, including off‑plan apartments and refurbished developments. Provides information on property projects, investment guides, and tools…
Serves individual and international property investors looking for residential investment opportunities in UK cities, alongside developer and partner audiences in the property investment market.
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HealthyHealthy
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Computed from 5 filingsProvides staffing and support services including domestic cleaners, healthcare staff such as nurses and doctors, facilities management, hospitality and office support. Also offers residential and…
Serves NHS and private healthcare providers, businesses needing staffing or facilities support, hospitality venues, offices, student accommodation and property managers, plus households seeking…
Financial Health
HealthyHealthy · -34% CAGR over 4y
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Computed from 3 filingsRetailer of kitchenware and dining products including cookware, bakeware, knives, utensils, tableware, and food preparation tools. Sells branded cooking equipment, kitchen textiles, and homeware…
Sells to consumers and gift buyers seeking kitchen, baking, dining, bar and homeware products, with an emphasis on shoppers using its London stores and online shop.
Financial Health
WeakWeak · -2% CAGR over 2y
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Computed from 5 filingsProvides English language education for international students, offering general English courses and exam preparation for IELTS and Cambridge qualifications, plus junior and adult programmes,…
Sells to international students seeking English language tuition in the UK, including adults, over-50s, children and teenagers. Serves learners from beginner to advanced level, including those…
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StableStable · Hiring · 18% CAGR over 4y
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Computed from 4 filingsProvides waste management services including skip hire, roll‑on roll‑off container hire, grab loader collection, and wheelie bin hire. Collects and transports construction and household waste and…
Serves businesses, construction trades and households across London, Essex and Kent, including customers with building, clearance, renovation or ongoing waste collection needs.
Financial Health
StableStable · Hiring · 26% CAGR over 3y
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Computed from 5 filingsProvides recruitment and staffing services connecting employers with job seekers. Lists and fills roles across hospitality, healthcare, aviation, warehouse, security and administrative sectors,…
Serves UK employers hiring staff in hospitality, aviation, healthcare, security, warehousing and cleaning, alongside job seekers seeking full-time, part-time and temporary roles in London and airport…
Financial Health
StrongStrong · Growing, Hiring · 295% CAGR over 4y
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Computed from 5 filingsProvides email and SMS marketing services for e‑commerce brands, focusing on customer retention and revenue growth. Develops campaign strategies, automated flows, and lead generation systems, and…
Serves B2B clients: fast-growth direct-to-consumer ecommerce brands, including online retailers with customer retention and lifecycle marketing teams, particularly Klaviyo users.
Financial Health
StrongStrong · Hiring · 41% CAGR over 5y
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Computed from 5 filingsProvides data engineering, analytics, and AI consulting services, including cloud data platforms, data migration, BI dashboards, and AI/ML solutions. Also develops software products and delivers SAP…
Serves B2B clients, from startups and small businesses to enterprises, seeking data, AI, cloud, CRM and digital transformation support, with content addressing organisations in the UK and US.
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StrongStrong
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Key facts
About 7% of the trading cohort reports turnover above £5M (11 of 153 firms) — the rest sits below that revenue band.
7% of the cohort was incorporated since 2022 (11 firms), so a sizeable share is in its first few filing cycles.
The ICO says PECR sits alongside the Data Protection Act and UK GDPR for marketing calls, emails, texts, cookies and similar website technologies, so website-chat deployments usually need privacy and electronic-communications controls rather than a sector licence.
Content-management software is also present across 70.6% of the cohort, while website analytics appears on 63.4%, suggesting chat widgets are often added to marketing-led sites rather than treated as standalone support infrastructure.
Tag-management tools appear on 45.1% of sites and bot-mitigation technology on 43.8%, a pattern consistent with teams managing tracking, consent and spam risk around customer conversations.
Healthcare providers account for 14.4% of the London cohort and education and training organisations for 13.1%, so website chat use is not confined to ecommerce and retail operators.
ONS reported that 23% of UK businesses were using some form of AI technology in late September 2025, up from 9% in September 2023; DSIT found that 85% of AI adopters used natural-language processing and text generation.
What else do Tidio users run?
Share of the 153 Tidio-running UK companies where each technology was also detected. As of June 2026.
Who runs Tidio in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
7
Median headcount
£556K
Median UK turnover
7.2%
Above £5M turnover
11
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 232 companies, alongside financials and websites, in one Excel + CSV file.
How Tidio usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Tidio is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
Tidio elsewhere
Frequently asked questions
How many companies in London use Tidio?
How is Tidio usage detected?
What kinds of companies use Tidio in London?
What do Tidio users in London also run?
How fresh is this data?
Can I get contact details for these companies?
Buy all 232 companies as a spreadsheet.
One Excel/CSV file with company details, websites and key data — yours to download and use.