Companies Using Zendesk in London: 205 Active Firms (2026)
Companies running customer-support software on their public websites manage helpdesk workflows and live-chat enquiries across London.
Adoption tends to sit with revenue, operations and customer-experience teams rather than IT alone: the software handles ticket routing, agent workflow, chat capture and customer-history lookups once email inboxes become too loose a system of record. The London cohort is weighted towards digital-service models, with SaaS at 21.5%, e-commerce at 12.2%, travel and hospitality at 11.2%, fintech at 10.2%, and education and training at 8.8%. Running this stack usually signals recurring inbound demand, named ownership of support processes, and enough website traffic to justify configuring forms, routing rules and customer communications rather than treating support as ad hoc administration.
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London has 205 actively trading companies running the detected customer-support stack, a narrow adoption set rather than a general software-market proxy. Scale is uneven: 15 firms report turnover above £5M, while 14 were incorporated since 2022, so the list mixes mature digital operators with newer service businesses using packaged support workflows early. Employment coverage is usable for sizing the footprint: 121 of 121 firms with reported employment show headcount, with a combined total of 2,056 employees.
There is no sector-specific licence for UK organisations using customer-support and live-chat tooling, but implementation sits close to UK GDPR, PECR and ICO expectations. Chat widgets, contact forms and ticket histories collect personal information at the point a customer is asking for help, so privacy notices need to explain purposes, retention and sharing at collection. PECR also matters where the same website uses cookies or similar technologies for chat, analytics or tracking; consent is needed unless the cookie is strictly necessary for a requested online service. Procurement tends to involve legal, security and customer operations, especially where support transcripts include complaints, payments queries or account access issues.
Adoption appears likely to be shaped less by new helpdesk deployment and more by consolidation of support, marketing and customer-success workflows. Companies with lean support teams tend to favour bundled customer tools, while larger digital-service businesses keep specialist systems where audit trails, escalation paths and role permissions matter. Privacy review also appears to be moving closer to procurement, particularly for live chat, transcript storage and tracking scripts. The more exposed organisations are to complaints handling or regulated customers, the more buying decisions are likely to involve legal and security teams rather than customer operations alone.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of Zendesk rises with company size across the trading companies in this cohort. 0% of the 532,485 companies with under 10 employees run Zendesk (137 detected). 0.4% of the 15,364 companies with 10–50 employees run Zendesk (61 detected). 0.6% of the 1,763 companies with over 50 employees run Zendesk (10 detected). That is a 0.6% gap between the over 50 employees and under 10 employees bands.
205
Active firms
2026
15
Above £5M turnover
Trading firms
6
Median headcount
Filed accounts
390
Verified directors
Across this cohort
Top companies using Zendesk in London
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsProvides short-term vehicle rental services, enabling customers to reserve cars online for travel. Operates a network of rental locations offering passenger vehicles for leisure or business use at…
Serves consumers, tourists and business travellers needing short-term vehicle hire at airport and city locations, with an international customer base across more than 50 countries.
Financial Health
HealthyHealthy · Hiring · 23% CAGR over 4y
Location
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Computed from 5 filingsDevelops software tools for Zendesk that guide support agents through structured workflows. Provides navigation maps, adaptive forms and service‑level controls to manage complex processes such as KYC…
Serves B2B, B2C and B2B2C organisations using Zendesk, especially customer and employee service teams in regulated sectors such as financial services, SaaS, energy and building solutions.
Financial Health
HealthyHealthy · -8% CAGR over 4y
Location
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Computed from 3 filingsOperates an online marketplace for renting parking spaces, garages and storage units. The platform allows space owners to list availability and enables users to search and book hourly, daily, or…
Serves UK consumers and businesses needing short- or long-term parking or storage, including commuters, visitors and vehicle owners, alongside homeowners, landlords and commercial space owners…
Financial Health
HealthyHealthy
Location
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Computed from 5 filingsOperates an online marketplace for discovering and booking event venues. Lists spaces such as meeting rooms, party venues and conference facilities, allowing users to search by location, capacity and…
Serves consumers, event organisers and business teams seeking venues for private parties, meetings, corporate events and gatherings across the UK and other listed international markets.
Financial Health
HealthyHealthy · -24% CAGR over 4y
Location
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Computed from 5 filingsProvides home emergency and maintenance cover plans for boilers, heating systems and household utilities. Offers cover including repairs, servicing and callouts, and installs residential energy…
Serves homeowners and residential landlords seeking boiler, heating, plumbing, appliance and home emergency cover, plus households considering new boilers, heat pumps or solar panels.
Financial Health
HealthyHealthy · 0% CAGR over 4y
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Computed from 5 filingsOperates an online platform for booking campervan, motorhome and RV rentals for road trips across multiple international locations. Provides vehicle hire, one-way rentals, trip planning resources,…
Serves consumers and tourists planning road trips, including individuals, couples and families renting campervans, motorhomes and RVs across Europe, North America and Oceania.
Financial Health
StrongStrong · Hiring · 50% CAGR over 4y
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Computed from 5 filingsOperates an online bulk SMS platform that enables businesses to send, receive and manage text messages. Provides tools for marketing and transactional messaging, including scheduling, throttling, URL…
Sells to SMEs, enterprise organisations, NHS bodies and government teams in the UK, especially marketing, customer service and operations teams communicating with customers, patients and service…
Financial Health
StrongStrong · Growing, Hiring · 11% CAGR over 4y
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Computed from 3 filingsProvides digital insurance services offering contents, renters and home insurance policies. Operates an online platform where individuals can obtain cover for personal belongings and household items…
Sells to consumers seeking personal insurance for belongings and household-related items, including people looking for clearer, more affordable cover from a digital insurance provider.
Financial Health
StrongStrong · Growing, Hiring · 45% CAGR over 2y
Location
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Computed from 5 filingsOperates a micromobility rental platform providing shared electric scooters and e-bikes accessed through a mobile app. Users locate vehicles, unlock by QR code, ride for short urban trips, and pay…
Serves city residents, commuters, students and visitors seeking app-based short trips, plus municipal and transit partners and advertisers in cities where its micromobility network operates.
Financial Health
StrongStrong · Growing, Hiring · 7% CAGR over 4y
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Develops and operates a cloud‑based employee engagement platform providing staff benefits, discount schemes, reward and recognition programmes, internal communications tools, surveys, wellbeing…
Serves UK employers and HR teams seeking to engage, support and retain employees, including organisations with frontline, on-site and remote workforces across varied industries.
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Computed from 5 filingsOperates an online travel booking service offering airline ticket reservations. Provides flight search, booking, and online payment facilities, with customer support for arranging and managing air…
Serves consumers planning air travel who want to book flights online or by phone, including leisure travellers and other individual passengers.
Financial Health
HealthyHealthy · -11% CAGR over 4y
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Computed from 5 filingsOperates an online platform for businesses to order corporate catering and workplace food services, connecting companies with catering suppliers and providing recurring meal plans, office pantry…
Sells to businesses, office managers and workplace teams arranging meals, events and pantry provision for employees across the UK, Ireland, Netherlands, Germany, Australia and Singapore.
Financial Health
StableStable · -78% CAGR over 3y
Location
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Computed from 3 filingsSells furniture and homeware through an online retail store, including made‑to‑order sofas, beds and headboards, as well as tables, seating, storage, lighting, mirrors, textiles, garden furniture,…
Sells to consumers furnishing and decorating their homes, including buyers of living room, bedroom, dining, garden and home office products, as well as made-to-order upholstery.
Financial Health
StableStable · Hiring · 41% CAGR over 2y
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Computed from 5 filingsOperates an online and app-based minicab booking service providing private hire transport for local journeys and airport transfers. Accepts bookings via website, mobile app, phone and WhatsApp, and…
Serves consumers and business account customers in London, including families, airport passengers, business travellers, hotel and hospital transport users, and courier or removal customers.
Financial Health
HealthyHealthy · -8% CAGR over 4y
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Operates and manages car parks and parking services for airports, cities and private sites. Provides parking space booking, season tickets, mobile payment via app, electric vehicle charging points,…
Serves UK motorists, commuters, airport travellers, Blue Badge holders and EV drivers, as well as business customers and organisations needing parking-related services and facilities support.
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Operates and manages off-street and on-street parking facilities, including airport and city car parks. Provides pre-bookable parking, season tickets, cashless mobile payment via app, electric…
Serves UK motorists seeking short-stay, airport, EV charging, accessible and season-ticket parking, plus business customers needing parking access for staff, visitors or managed sites.
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Computed from 3 filingsProvides unsecured personal loans through an online lending platform. Uses a proprietary credit assessment (PLEND Score) that analyses applicants’ financial behaviour beyond traditional credit scores…
Serves UK consumers seeking personal loans, especially people with thin, outdated or poor credit records who struggle to access affordable borrowing through traditional credit scoring.
Financial Health
WeakWeak
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Computed from 4 filingsProvides a cloud-based ecommerce platform for businesses to build and manage online stores, sell through websites and social media, process payments, manage inventory and fulfilment, and run…
Serves entrepreneurs, online retailers and enterprise brands selling through ecommerce, social commerce, marketplaces and physical channels, including sectors such as fashion, beauty and homewares.
Financial Health
StrongStrong · -63% CAGR over 2y
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Computed from 3 filingsProvides cloud-based human resources software for managing employee performance, engagement, goals and compensation. Platform includes performance reviews, surveys, analytics, OKR tracking and AI…
Serves B2B HR and people operations teams, managers and executives at companies seeking support for employee performance, engagement, compensation and workforce analytics.
Financial Health
StrongStrong · Hiring · 123% CAGR over 2y
Location
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Computed from 3 filingsDesigns and sells women’s fashion and accessories through an online store, including ready‑to‑wear clothing, outerwear, knitwear, dresses, shoes, leather bags, jewellery, and small accessories such…
Sells direct to fashion consumers shopping for designer womenswear, bags, shoes, jewellery and accessories online and through retail store services.
Financial Health
StrongStrong
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Computed from 5 filingsDesigns and sells women’s clothing and accessories through an online retail store, including dresses, knitwear, tops, trousers, outerwear, shoes and seasonal collections, alongside gift cards and a…
Sells direct to consumers, primarily women buying womenswear online, with UK shoppers explicitly addressed through delivery and returns and international shoppers supported via country-specific…
Financial Health
StrongStrong · Hiring · 52% CAGR over 4y
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Computed from 5 filingsProvides pre-booked taxi and private hire transport, specialising in airport transfers. Fleet includes saloon, executive and MPV vehicles, wheelchair-accessible cars, minibuses and coaches, and also…
Serves individual travellers, families, business passengers and groups needing taxi, executive car, wheelchair-accessible vehicle or coach transfers to and from London airports, cruise ports,…
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StrongStrong · Growing, Hiring · 6% CAGR over 4y
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Computed from 5 filingsProvides an online platform and API that aggregates data from 300+ official company registers worldwide, enabling businesses to verify companies, retrieve corporate filings and documents, and…
Sells to regulated businesses, compliance teams, and software platforms that need business verification, AML/KYB onboarding, official company data, and UBO checks across international jurisdictions.
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StrongStrong · Growing · 0% CAGR over 4y
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Computed from 3 filingsProvides cloud-based financial reporting and cash flow forecasting software for accountants and businesses. The platform generates management reports, dashboards, consolidated group reports, and…
Serves accounting firms and advisors, business owners and CFOs, franchise groups and enterprises, with industry focus on professional services, not-for-profits, real estate, e-commerce and…
Financial Health
StrongStrong · Hiring · 26% CAGR over 2y
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Computed from 3 filingsProvides an online platform for creating and managing investment vehicles such as SPVs and venture funds. Offers fund structuring, capital calls, investor onboarding, legal and tax documentation,…
Serves B2B private market participants: founders raising capital, angel syndicate leads, and fund managers/VC firms that pool investments and manage investors, including users collecting capital…
Financial Health
StrongStrong · Hiring · 47% CAGR over 2y
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Computed from 4 filingsOperates an online investment platform that enables individuals to invest in private companies and startups, participate in equity crowdfunding offerings, and buy or sell secondary shares in…
Serves retail, accredited and institutional investors seeking private-market startup opportunities, plus private companies and shareholders seeking capital raising or secondary liquidity.
Financial Health
StrongStrong · Hiring · 31% CAGR over 3y
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Computed from 3 filingsDesigns and sells wooden beds, bed frames, mattresses, and bedroom furniture through an e‑commerce website, including storage beds and children’s beds, with online ordering, delivery, and related…
Serves consumers and households buying beds, mattresses, storage and children’s bedroom furniture online, including individuals aged 18+ able to enter a purchase contract.
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StrongStrong
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Computed from 5 filingsProvides cloud-based IT management software for managed service providers and internal IT teams, including remote monitoring and management, backup and disaster recovery, service desk, security,…
Sells to managed service providers and in-house IT departments responsible for endpoints, users, security, backup, networking, service desk and IT operations across business customers globally.
Financial Health
StrongStrong · Hiring · 16% CAGR over 4y
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Computed from 5 filingsDevelops and supplies EPOS software systems for hospitality, retail and beauty businesses. Provides tools for order and table management, stock control, customer records, online ordering, booking…
Serves UK SMEs in hospitality, beauty, retail and wholesale, including restaurants, takeaways, cafés, bars, pubs, salons, spas, barbershops, convenience stores, supermarkets and general retailers.
Financial Health
HealthyHealthy · Hiring · 24% CAGR over 4y
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Computed from 5 filingsOperates an online travel booking service offering flights, hotel reservations, package holidays, city breaks, car hire, and multi‑destination trips. Provides search and booking tools for individual…
Serves consumers and group travellers seeking leisure travel, including holidaymakers booking flights, hotels, package holidays, long-haul trips, city breaks, car hire and multi-destination travel.
Financial Health
StableStable · -68% CAGR over 4y
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Provides a cloud-based employee engagement platform that enables organisations to manage staff recognition and rewards, employee discounts, wellbeing programmes, internal communications, surveys and…
Sells to HR and people teams at businesses seeking employee engagement support for frontline, on-site and remote workforces, with customers spanning thousands of companies globally.
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Computed from 4 filingsDevelops and provides cloud-based property management software for short-term and vacation rental operators. Platform integrates channel management across booking sites, reservation calendars, guest…
Serves short-term rental hosts, vacation rental property managers, and enterprise hospitality operators managing holiday lets, serviced apartments, aparthotels, guesthouses, B&Bs, outdoor stays, and…
Financial Health
StableStable · -75% CAGR over 3y
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Computed from 5 filingsProvides cloud-based email marketing and transactional email software with drag‑and‑drop design tools, automation, segmentation, A/B testing, analytics, and developer APIs/SMTP services for sending,…
Serves B2B marketing and developer teams at small businesses, technology companies, agencies, enterprises, franchises and real estate firms, plus ecommerce teams using platforms such as Shopify and…
Financial Health
StrongStrong · Hiring · 34% CAGR over 4y
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Computed from 5 filingsOperates an online travel agency providing flight search and booking services. Allows customers to compare fares and purchase economy, premium economy, business and first‑class airline tickets for…
Serves individual leisure and business travellers seeking economy through first-class airfares, including students, senior citizens, last-minute travellers and families booking international trips.
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StableStable · 0% CAGR over 4y
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Develops customer marketing software that uses data and AI to help businesses analyse customer behaviour, segment audiences, and manage personalised multichannel campaigns across email, SMS, mobile…
Serves B2B marketing teams at brands and operators in iGaming, retail and eCommerce, online trading, social games and apps, financial services, and travel and hospitality.
Financial Health
N/AN/A
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Computed from 5 filingsDevelops digital experience software for marketing and product teams, including content management, A/B testing, personalization, experimentation analytics, and ecommerce tools. Platform uses AI to…
Sells to B2B marketing, digital experience, ecommerce and product teams, including marketers, developers, engineers and digital leaders seeking platforms to manage and optimise customer-facing…
Financial Health
StableStable · Hiring · 38% CAGR over 6y
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Computed from 3 filingsProvides an electric car salary sacrifice scheme enabling employers to offer employees leased electric or hybrid vehicles paid through pre‑tax payroll deductions. Platform includes vehicle sourcing,…
Targets employers offering employee benefits and their staff seeking electric or hybrid cars through salary sacrifice, serving businesses managing workplace benefits, payroll and employee…
Financial Health
StrongStrong · Hiring · 283% CAGR over 2y
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Computed from 4 filingsRetailer of luxury women’s footwear and accessories through an online store, offering sandals, pumps, boots, flats and embellished “jewel” shoes, along with clutches and bridal styles, with online…
Serves B2C luxury fashion consumers, particularly women shopping for designer occasion, bridal and evening footwear, plus brides, bridesmaids and wedding guests seeking related accessories.
Financial Health
StableStable · Hiring · 14% CAGR over 3y
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Computed from 5 filingsOperates an online cryptocurrency trading platform offering spot trading and perpetual futures with leverage, account management and exchange infrastructure, and provides white‑label and…
Targets UK self-declared investment professionals, active crypto traders and institutional clients, including firms seeking white-label exchange infrastructure.
Financial Health
StableStable · -11% CAGR over 4y
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Computed from 4 filingsProvides a customer due diligence and identity verification platform that uses bank-sourced data via API to assess identity, affordability and source of funds. Enables businesses to automate KYC…
Sells to online gambling and gaming operators, especially compliance, risk and customer operations teams responsible for player onboarding, affordability checks, source-of-funds reviews and ongoing…
Financial Health
StrongStrong · Hiring · 41% CAGR over 4y
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Computed from 5 filingsProvides online verification services for education credentials, professional licences and identity documents. Platform enables universities, recruiters and regulators to check international…
Serves higher education admissions teams, background screening and recruitment firms, health and social care employers, and regulatory or professional bodies needing global credential checks; also…
Financial Health
StrongStrong · Growing, Hiring · 24% CAGR over 4y
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Computed from 4 filingsOperates a regulated multilateral trading facility for cryptocurrency derivatives, enabling institutional users to trade futures contracts on assets such as Bitcoin and Ethereum. Provides trading…
Serves institutional traders, financial firms and crypto market participants that qualify as MTF members and trade cryptocurrency derivatives via API or member portal.
Financial Health
StrongStrong · -86% CAGR over 2y
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Computed from 4 filingsDevelops and operates an online platform for creating interactive forms, surveys, quizzes, and data collection tools. Provides templates, analytics, integrations, and automation features to gather…
Serves B2B and B2C organizations, including GTM teams and larger enterprises, with buyers in marketing, product/UX research, HR, operations, talent, customer success and education.
Financial Health
StrongStrong · Growing, Hiring · 56% CAGR over 3y
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Computed from 5 filingsDevelops integration software that connects ERP systems such as Sage and Acumatica with ecommerce, finance and other business applications. Platform provides connectors, workflow automation, data…
Sells to mid-market businesses using Sage or Acumatica ERP, especially eCommerce, logistics/WMS, and service organisations with finance, operations, marketplace and CRM systems.
Financial Health
StrongStrong · Hiring · 26% CAGR over 4y
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Computed from 4 filingsProvides online background screening and identity verification services for employers. Offers criminal record checks, right‑to‑work verification, employment and education verification, credit and…
Serves SMBs and enterprises hiring staff or contractors, plus staffing, property, healthcare, logistics, tech, retail, manufacturing, gig economy, financial services, construction, non-profit,…
Financial Health
StrongStrong · Hiring · 27% CAGR over 5y
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Computed from 5 filingsProvides cloud-based software for automated pre-employment background screening. Platform performs identity, criminal record, right‑to‑work, education and employment verification checks, reference…
Serves HR and recruiting teams at businesses of all sizes, from small firms to enterprises, with emphasis on finance, health and social care, childcare and education employers.
Financial Health
StrongStrong · Growing, Hiring · 95% CAGR over 4y
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Computed from 4 filingsOnline retailer of cosmeceutical and dermatology skincare products, including serums, cleansers, sunscreens, and hair and body treatments. Sells products from multiple professional skincare brands…
Sells to consumers worldwide seeking advanced skincare and cosmeceutical products for concerns such as acne, ageing, pigmentation, rosacea, eczema, scars, hair loss and sensitive skin.
Financial Health
StrongStrong · Growing, Hiring · 82% CAGR over 3y
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Computed from 5 filingsDesigns and retails women's designer fashion, including dresses, coats, knitwear, trousers, bags, shoes and jewellery. Sells seasonal collections and accessories through its official online store and…
Targets B2C luxury womenswear customers shopping for designer clothing, bags, shoes and accessories via the official online store and physical boutiques.
Financial Health
StableStable · 0% CAGR over 4y
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Computed from 4 filingsOperates an interactive live adventure attraction based on the Crystal Maze television show, where teams complete physical and mental challenges in themed zones to earn time in a final dome. Sells…
Serves consumers aged 9+, families, students, stag and hen groups, schools, and corporate buyers booking team-building, social events or venue hire in London.
Financial Health
StrongStrong · Hiring · 21% CAGR over 3y
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Computed from 3 filingsDevelops enterprise software for managing intellectual property rights and royalty processes. Platform tracks IP assets, contracts and licensing, calculates royalties, manages financial reporting,…
Serves enterprise content and IP owners in media and entertainment, publishing, consumer brands, high tech and life sciences, including teams managing rights, royalties, licensing and IP commerce.
Financial Health
StrongStrong · Hiring · 30% CAGR over 2y
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Key facts
About 7% of the trading cohort reports turnover above £5M (15 of 205 firms) — the rest sits below that revenue band.
6% of the cohort was incorporated since 2022 (14 firms), so a sizeable share is in its first few filing cycles.
The commonest co-detected web-infrastructure tool appears on 66.3% of sites (136 firms), while tag-management tooling appears on 63.4% (130).
Analytics and content-management tooling are also common in this support-and-chat cohort, appearing on 58.0% (119) and 57.6% (118) of London users respectively.
SaaS is the largest tagged sector at 21.5% (44 firms), followed by E-commerce at 12.2% (25) and Travel & Hospitality at 11.2% (23).
ICO guidance says privacy information must be provided when personal data is collected under UK GDPR; PECR also requires notice and consent for non-essential cookies used by chat widgets and related tracking.
DSIT estimates the Digital Sector accounted for 6.8% of total UK GVA in 2024 at £177.2 billion, with Computer programming, consultancy and related activities rising 9.0% from 2023 to 2024.
What else do Zendesk users run?
Share of the 205 Zendesk-running UK companies where each technology was also detected. As of June 2026.
Who runs Zendesk in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
6
Median headcount
£589.4K
Median UK turnover
7.3%
Above £5M turnover
14
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 357 companies, alongside financials and websites, in one Excel + CSV file.
How Zendesk usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Zendesk is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
Zendesk elsewhere
Frequently asked questions
How many companies in London use Zendesk?
How is Zendesk usage detected?
What kinds of companies use Zendesk in London?
What do Zendesk users in London also run?
How fresh is this data?
Can I get contact details for these companies?
Buy all 357 companies as a spreadsheet.
One Excel/CSV file with company details, websites and key data — yours to download and use.