Live chat Used by UK Field Services Companies: Market Share (2026)
Detected Live chat market share across 672 UK field services companies, with Tawk.to holding the largest detected share at 38.4%.
Among 248,331 trading UK field services companies, 672 have a detectable Live chat system, with 18 systems detected. Tawk.to accounts for 38.4% (258) of detected deployments, ahead of Tidio at 14.9% (100), Chaty at 12.2% (82) and NinjaTeam at 11.3% (76).
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The size-band split is centred on Tawk.to: 35.1% of the 424 detected companies under 10 employees, 42.1% of the 209 in the 10–50 employee band, and 53.8% of the 39 over 50 employees.
The long tail sits behind the main named systems. LiveChat, Joinchat, Pure Chat and Smartsupp cover 5.5% (37), 4.5% (30), 4.0% (27) and 1.6% (11) respectively, while 10 further systems cover 57 companies.
672
field services with detected Live chat
Of 248,331 UK field services
0.3%
Detection rate
2026
18
Systems detected
In this category
38.4%
Leader share
Tawk.to
UK Field Services Live chat market share
Live chat compared
| System | UK Field Services | Share | Median headcount | London share | Typical profile |
|---|---|---|---|---|---|
| Tawk.to | 258 | 38.4% | 8 | 14.3% | Median 8 headcount, 38.4% share |
| Tidio | 100 | 14.9% | 8 | 12% | Median 8 headcount, 14.9% share |
| Chaty | 82 | 12.2% | 6 | 28% | Median 6 headcount, 12.2% share |
| NinjaTeam | 76 | 11.3% | 6 | 18.4% | Median 6 headcount, 11.3% share |
| LiveChat | 37 | 5.5% | — | — | View these companies in Firmbase → |
| Joinchat | 30 | 4.5% | — | — | View these companies in Firmbase → |
| Pure Chat | 27 | 4% | — | — | View these companies in Firmbase → |
| Smartsupp | 11 | 1.6% | — | — | View these companies in Firmbase → |
| Freshworks | 10 | 1.5% | — | — | View these companies in Firmbase → |
| Crisp | 10 | 1.5% | — | — | View these companies in Firmbase → |
| JivoChat | 9 | 1.3% | — | — | View these companies in Firmbase → |
| Leadoo | 7 | 1% | — | — | View these companies in Firmbase → |
| Chatbase | 6 | 0.9% | — | — | View these companies in Firmbase → |
| Drift | 6 | 0.9% | — | — | View these companies in Firmbase → |
| Formilla | 6 | 0.9% | — | — | View these companies in Firmbase → |
| MsgBoxx | 3 | 0.4% | — | — | View these companies in Firmbase → |
| Qualified | 2 | 0.3% | — | — | View these companies in Firmbase → |
| Yomdel | 2 | 0.3% | — | — | View these companies in Firmbase → |
Systems detected below the page threshold appear with counts only; their full lists are available in the Firmbase app.
Market leader by size
The leading Live chat system shifts with company size: among UK Field Services with under 10 employees, Tawk.to leads at 35.1% of the 424 with a detectable system; among UK Field Services with 10–50 employees, Tawk.to leads at 42.1% of the 209 with a detectable system; and among UK Field Services with over 50 employees, Tawk.to leads at 53.8% of the 39 with a detectable system.
Under 10 employees
35.1% of band
Under 10 employees is the largest detected band, with 424 companies. Tawk.to has the largest share at 35.1%, while smaller-business systems such as Tidio, Chaty and NinjaTeam also appear in the wider mix.
10–50 employees
42.1% of band
The 10–50 employees band covers 209 detected companies and remains centred on Tawk.to, which has a 42.1% share. Competition is still spread across 18 detected systems, rather than concentrated in a single alternative.
Over 50 employees
53.8% of band
Over 50 employees is the smallest detected band, with 39 companies. Tawk.to’s share rises to 53.8%, suggesting larger field services operators with detectable Live chat are more concentrated around one system.
How Live chat usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
All product names are trademarks of their respective owners. Firmbase is not affiliated with, sponsored by, or endorsed by any trademark owner.
UK Field Services by Live chat
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Frequently asked questions
What is the most-used Live chat among UK field services companies?
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