Companies Using Tawk.to in Manchester: 112 Active Firms (2026)
Manchester companies running live-chat widgets on their websites support online enquiries, sales conversations and service requests across the metropolitan area.
Hosted live-chat is usually bought by ecommerce, customer service, sales and operations teams rather than a central software function. It sits on the public website, captures a visitor’s intent while they are still browsing, and pushes the resulting conversation into the firm’s response process. Adoption tends to signal enough inbound demand to justify monitored cover, an operating model where missed queries have commercial cost, and a website stack managed by someone beyond the founder. For Manchester companies running the widget, the fit is clearest among online sellers and customer-facing services with short response-time expectations.
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Manchester has 112 active companies running the live-chat widget, giving the city a modest but visible adoption base rather than a broad software cluster. Their reported employment footprint is 2,198 people, concentrated across firms that already depend on website enquiries, fulfilment updates or service booking flows. Wholesale & Distribution, Construction, Field Services & Trades, E-commerce and Advanced Manufacturing all appear in the cohort, which suggests the tool is not confined to online retail. It is also used by operational businesses where web contact has to be triaged before a phone call, quote or visit.
No sector-specific licence applies to web live-chat, but UK GDPR and PECR shape how it is deployed. ICO guidance treats cookies and similar device-access technologies as consent-led unless they are strictly necessary for a user-requested online service; operators must explain what is used and what it does. Where chat transcripts, identifiers or non-anonymous cookie information are linked to a person, data-protection duties also apply. For ecommerce and customer-facing sites, the Consumer Rights Act, Consumer Contracts Regulations and Consumer Protection from Unfair Trading Regulations add trading-standards constraints around pre-contract information, cancellation rights and fair presentation.
Adoption appears likely to remain pragmatic: chat is kept where it reduces friction for sales, service and booking, and removed where response cover is thin. Smaller operators tend to prefer low-admin widgets that can be managed by non-specialists, while higher-turnover firms are more likely to fold chat into wider customer-service workflows. Consent management, script loading and record retention will keep procurement close to marketing operations and IT. Over time, bundling inside broader support platforms may narrow standalone usage, but website-led enquiry handling still gives the category a clear role.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of Tawk.to rises with company size across the trading companies in this cohort. 0.1% of the 89,028 companies with under 10 employees run Tawk.to (64 detected). 0.9% of the 3,823 companies with 10–50 employees run Tawk.to (35 detected). 2.7% of the 439 companies with over 50 employees run Tawk.to (12 detected). That is a 2.6% gap between the over 50 employees and under 10 employees bands.
112
Active firms
2026
9
Above £5M turnover
Trading firms
8
Median headcount
Filed accounts
246
Verified directors
Across this cohort
Top companies using Tawk.to in Manchester
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsRetailer of musical instruments and music production equipment, including guitars, keyboards, drums, DJ gear, amplifiers, microphones, and recording tools. Also sells accessories and music software…
Serves individual musicians, students, bands, DJs, producers and audio professionals, plus schools, venues and other organisations needing musical, recording, live sound and performance equipment.
Financial Health
StrongStrong · Hiring · 22% CAGR over 4y
Location
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Computed from 3 filingsOperates an online marketplace for IT procurement, providing access to hardware, software and networking products from distributors. Also delivers managed IT support, cloud services, cybersecurity,…
Serves SMEs and business IT/procurement teams, including organisations seeking fully managed or co-managed IT support and access to workplace technology suppliers.
Financial Health
WeakWeak · 2% CAGR over 2y
Location
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Computed from 4 filingsSupplies industrial and workplace products including cleaning and janitorial supplies, PPE and workwear, safety footwear, packaging materials, catering disposables, tools, and office supplies through…
Serves businesses and organisations needing workplace consumables, including offices, construction and industrial sites, healthcare, beauty and salon operators, foodservice/catering teams, and…
Financial Health
WeakWeak · -8% CAGR over 2y
Location
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Computed from 5 filingsProvides skip hire and waste management services for residential, commercial and construction customers. Offers mini, midi and builders skips, roll‑on roll‑off containers, wait‑and‑load services, and…
Serves domestic customers, construction trades, commercial and industrial businesses needing waste services and skip hire in Manchester and across Lancashire.
Financial Health
StrongStrong · Growing, Hiring · 8% CAGR over 5y
Location
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Computed from 3 filingsProvides debt advice and debt management services to individuals. Assists clients with debt management plans, individual voluntary arrangements, debt relief orders, consolidation and bankruptcy…
Serves consumers across the UK, including individuals in England, Wales, Northern Ireland and Scotland who are facing personal debt or financial difficulties and need regulated debt support.
Financial Health
DistressedDistressed · -88% CAGR over 2y
Location
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Computed from 5 filingsProvides specialist property finance products for investors and developers, including bridging loans, development finance and structured lending. Offers lending programmes such as RomaFLOW, RomaGROW…
Financial Health
StrongStrong
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Computed from 5 filingsProvides a unified commerce and eCommerce platform for retailers and distributors, including online store, EPOS, product, inventory and order management tools. Also offers website design and…
Serves independent retailers, distributors and wholesalers with complex ecommerce needs, including online-only, bricks-and-clicks, B2B, B2C and hybrid trading models.
Financial Health
DistressedDistressed · -8% CAGR over 4y
Location
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Computed from 2 filingsOrganises mystery football travel packages in Europe, arranging return flights, optional accommodation and match tickets to undisclosed fixtures. Customers book travel dates and receive trip details…
Serves individual consumers, especially football fans and couples or groups seeking weekend European match trips, plus gift-card buyers looking for football travel experiences.
Financial Health
DistressedDistressed · 0% CAGR over 1y
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Computed from 5 filingsProvides fintech software platforms for money transfer and foreign exchange businesses, including remittance processing systems, currency exchange platforms, rate boards, mobile apps, and compliance…
Serves B2B clients in the money transfer, remittance, currency exchange and foreign exchange sectors, including traders and firms needing KYC, compliance and corporate fintech solutions.
Financial Health
StrongStrong · Hiring · 6% CAGR over 4y
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Computed from 4 filingsProvides legal services for individuals and businesses, including personal injury claims, residential conveyancing, immigration advice, family law, civil and commercial litigation, employment law,…
Serves individuals, families, property buyers, employees, employers and businesses in Manchester and Bury, covering both personal and commercial legal needs.
Financial Health
HealthyHealthy · -75% CAGR over 3y
Location
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Computed from 5 filingsProvides domiciliary care services including personal care, daily living assistance and companionship. Supports elderly adults, children, and people with mental health conditions or complex needs,…
Serves consumers and families needing homecare, including elderly adults, children and young people, and vulnerable adults with mental health or complex care needs, across Manchester, Bolton,…
Financial Health
HealthyHealthy · Hiring · 20% CAGR over 4y
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Computed from 5 filingsOnline retailer supplying cable ties, zip ties and tie wraps in various sizes, colours and materials. Also sells cable management products, tapes, fasteners, drill bits, heat shrink tubing, tools,…
Sells to trade buyers and bulk purchasers needing cable ties, tapes, fixings and cable management supplies, including telecoms, scaffolding, gardening, solar, agriculture, events and hospitality…
Financial Health
StableStable · Hiring · 37% CAGR over 4y
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Computed from 3 filingsDevelops manufacturing quality and production intelligence software that captures, monitors and analyses real-time shop-floor data. Provides cloud and on‑premise QIS systems, plus implementation,…
Serves B2B manufacturing organisations, especially process manufacturers in food, dairy, packaging, paper and general production, targeting quality, production and operations teams seeking plant-wide…
Financial Health
HealthyHealthy · 0% CAGR over 2y
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Computed from 4 filingsArranges and manages business utility services, helping companies switch and procure electricity, gas, and water contracts. Also provides telecoms services including business landline and broadband,…
Serves businesses seeking suppliers for energy, water, telecoms, broadband and card payment terminals, including owners or managers comparing utility contracts for one or multiple business sites.
Financial Health
StableStable · Hiring · 100% CAGR over 3y
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Computed from 5 filingsProvides dental care services including routine check-ups, hygienist services, fillings and root canal treatment, orthodontics, dental implants, cosmetic dentistry, Invisalign, paediatric dentistry,…
Serves adults, families and children in Chorlton and Manchester seeking NHS, private, emergency, cosmetic and orthodontic dental care.
Financial Health
StrongStrong
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Computed from 5 filingsProvides higher education courses including undergraduate degrees, foundation years and short courses in subjects such as business management, digital marketing, health and social care, fashion…
Serves individual learners seeking undergraduate, foundation-year, top-up, English skills and short-course study, including students needing flexible weekday, evening or weekend classes.
Financial Health
StrongStrong · Growing, Hiring · 96% CAGR over 4y
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Computed from 5 filingsProvides legal services focused on housing disrepair claims for tenants against landlords, including councils and housing associations, and handles financial mis‑selling cases such as undisclosed…
Serves individual consumers, mainly tenants renting from councils, housing associations or private landlords with housing disrepair issues, plus people pursuing financial mis-selling, SIPP or…
Financial Health
StableStable · Hiring · 11% CAGR over 4y
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Computed from 5 filingsRetailer of aftermarket alloy wheels and performance tyres for cars, vans, 4x4s and SUVs. Sells wheel and tyre packages through an e‑commerce website, with options for vehicle-specific fitment,…
Sells to private motorists and vehicle owners buying alloy wheels and tyre packages for cars, vans, 4x4s and SUVs, with online ordering and worldwide delivery.
Financial Health
StableStable · -2% CAGR over 4y
Location
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Computed from 4 filingsSupplies office, school and workplace products through an online catalogue, including paper, stationery, ink and toner, furniture, printers, storage, cleaning supplies, catering items, packaging…
Serves schools, educational organisations and businesses needing office supplies, classroom and office furniture, print consumables, packaging, facilities, cleaning, catering and workplace equipment.
Financial Health
HealthyHealthy · -78% CAGR over 3y
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Computed from 5 filingsSupplies treated and untreated timber and building materials to trade and DIY customers. Products include structural softwood, fencing panels and posts, decking, cladding, sheet materials, gates,…
Sells to trade professionals and DIY customers across the North West, including builders, contractors, landscapers, fencers, and homeowners buying timber, fencing, decking, and garden materials…
Financial Health
StableStable · -67% CAGR over 4y
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Computed from 4 filingsProvides courier and delivery services for documents, parcels, and luggage. Offers express shipping, international distribution, shipment tracking, delivery confirmation alerts, and secure transport…
Serves small and medium-sized businesses, startups, established brands and industrial organisations needing local and global courier and shipment support.
Financial Health
WeakWeak · -9% CAGR over 3y
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Computed from 5 filingsArranges personal and business leasing of new cars and vans, sourcing vehicles from multiple manufacturers. Provides contract hire and finance options, lease deals, part exchange, and delivery, with…
Serves UK consumers and businesses seeking personal or business vehicle leasing, including drivers needing cars and commercial customers needing vans, electric vehicles, or company vehicles.
Financial Health
StableStable · -12% CAGR over 4y
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Computed from 3 filingsSupplies takeaway and ice cream packaging, ingredients, and equipment to retail and catering businesses. Product range includes ice cream tubs, cups and lids, cones, syrups, toppings, smoothie and…
Serves B2B retail and catering trade customers, including takeaway food outlets, ice cream parlours, cafes, bakeries and foodservice operators buying packaging, sundries and commercial equipment.
Financial Health
StrongStrong · Growing, Hiring · 7% CAGR over 2y
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Computed from 5 filingsProvides tyre supply and fitting for cars and motorcycles, including online ordering and same-day fitting. Also offers vehicle maintenance services such as MOT testing, servicing, brake and exhaust…
Serves individual motorists, motorbike owners and business fleet operators, ranging from local consumers to large fleet customers.
Financial Health
WeakWeak · -66% CAGR over 4y
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Computed from 3 filingsProvides same-day courier and haulage services, including dedicated transport, multi-drop deliveries, HGV traction, and European shipments. Operates a fleet ranging from small vans to articulated…
Serves UK businesses, account holders and ad hoc customers needing urgent transport for items ranging from documents to pallet loads, with coverage across the UK and Europe.
Financial Health
DistressedDistressed · -17% CAGR over 2y
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Computed from 3 filingsProvides coach, minibus and midicoach hire with drivers for group transport. Offers airport transfers, school trips, corporate travel, weddings, sports events and tours, with options including…
Serves schools and colleges, corporate groups, tour operators, event organisers, wedding parties and private groups seeking coach, minibus and chauffeur transport in Manchester and across the UK.
Financial Health
StrongStrong · Growing, Hiring · 17% CAGR over 2y
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Computed from 2 filingsDevelops IT service management and governance, risk and compliance software. Provides tools for ticketing, workflow automation, incident and asset management, policy management, and self‑service…
Serves B2B and public-sector organisations, including enterprise IT, compliance, operations, customer support and facilities teams across MSPs, healthcare, education, charities, not-for-profits and…
Financial Health
HealthyHealthy · 0% CAGR over 1y
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Computed from 5 filingsDesigns and sells gutter vacuum systems and high‑reach cleaning equipment, including telescopic poles, inspection camera systems, pressure washer accessories, and roof and exterior cleaning tools.…
Sells to professional exterior and high-level cleaning contractors, facilities management teams, window cleaners, roof/gutter cleaning businesses, and organisations needing specialist site cleaning…
Financial Health
StrongStrong · Growing, Hiring · 7% CAGR over 4y
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Computed from 5 filingsOperates an online store supplying automatic and manual door parts and hardware, including sensors, locks, swing and sliding door components, retrofit kits, and reconditioned spares. Also offers…
Sells to UK-based door engineers, installers, maintenance contractors and facilities teams needing automatic and manual door parts, spares and hardware.
Financial Health
StrongStrong · Growing, Hiring · 26% CAGR over 4y
Location
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Computed from 5 filingsDesigns and manufactures daily living aids for people with visual or cognitive impairments, school science equipment, and high‑visibility clocks. Operates an ecommerce store selling its own and…
Serves consumers and carers seeking daily living aids and dementia safeguarding, alongside schools buying science equipment and online shoppers purchasing high-visibility clocks. Also targets…
Financial Health
StableStable · -2% CAGR over 4y
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Computed from 4 filingsActs as a credit broker arranging vehicle finance for consumers. Provides an online application to match customers with lenders, facilitates car finance agreements, and connects applicants with motor…
Serves individual consumers seeking finance for new or used cars, including buyers comparing vehicles through dealer networks and applicants needing guidance on eligibility, repayments and car credit…
Financial Health
StableStable · Hiring · 29% CAGR over 3y
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Computed from 3 filingsRetailer of new and used motorcycles and scooters from multiple brands. Offers bike sales, part exchange, and vehicle purchasing through its dealership, with listings covering road bikes, cruisers,…
Serves individual motorcycle and scooter buyers, learners and riders seeking new or used bikes in Wigan, Lancashire and the surrounding area.
Financial Health
StrongStrong · Hiring · 7% CAGR over 2y
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Computed from 4 filingsProvides legal services focused on personal injury and related claims, including road traffic accidents, workplace injuries, slips and trips, motorbike and cycling accidents, and serious injury…
Serves individual consumers seeking legal representation for personal injury and compensation claims, including road traffic accidents, workplace illness, serious injury, housing disrepair and prison…
Financial Health
HealthyHealthy · -19% CAGR over 3y
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Computed from 5 filingsSupplies office furniture and workplace equipment through an online store, including chairs, desks, storage units, tables, reception furniture, acoustic products, screens and accessories. Also offers…
Sells to UK businesses furnishing offices, meeting rooms, reception areas and breakout spaces, as well as home workers buying home study furniture.
Financial Health
HealthyHealthy · -7% CAGR over 4y
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Computed from 3 filingsSupplies bulk LPG and gas cylinders to domestic and commercial customers. Provides ordering and account management for liquefied petroleum gas, including deliveries, billing, and meter readings…
Serves domestic households and commercial customers needing bulk LPG supply or gas cylinders, including account holders who order fuel, manage bills and submit readings online.
Financial Health
WeakWeak · 1% CAGR over 2y
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Computed from 5 filingsProvides fleet management consultancy, vehicle leasing and finance for business car and van fleets. Services include contract hire, salary sacrifice schemes, accident management, telematics, fuel…
Serves businesses managing car and van fleets, including fleet, finance, HR and operations teams seeking leasing, funding, compliance, cost control and sustainability support; also addresses…
Financial Health
StrongStrong · Hiring · 12% CAGR over 4y
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Computed from 5 filingsProvides courier and logistics services including same-day, next-day and multi-drop deliveries, parcel and pallet transport, and door-to-door distribution. Handles UK and European shipments via road,…
Serves businesses needing courier and logistics support across the UK and Europe, including automotive, construction, legal, events, healthcare, film production, food and agriculture, manufacturing,…
Financial Health
HealthyHealthy · Hiring · 9% CAGR over 4y
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Computed from 5 filingsSupplies plumbing, heating, electrical and building hardware through an online store, including bathroom fixtures, boilers, radiators, pipes, cables, switches, tools, sealants and workwear for…
Serves both tradespeople and homeowners needing plumbing, electrical, bathroom, heating, decorating and building supplies, covering B2B trade buyers and B2C DIY or home improvement customers.
Financial Health
HealthyHealthy · Hiring · 3% CAGR over 4y
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Computed from 5 filingsSupplies mechanical hardware and fittings including locks, handles, hinges, latches, keys, seals, drawer slides, and related components. Operates an online store providing parts used in vehicle…
Serves trade buyers and businesses such as vehicle body builders, fabricators, engineers and maintenance teams purchasing industrial locks, handles, hinges, seals and related hardware, including…
Financial Health
StableStable · 0% CAGR over 4y
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Computed from 3 filingsProvides residential conveyancing services for property transactions, handling legal work for buying and selling homes. Guides clients through the conveyancing process, manages searches and…
Serves residential home buyers, sellers and movers across the UK, alongside national estate agents and financial advisers involved in property transactions.
Financial Health
StrongStrong · Hiring · 23% CAGR over 2y
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Computed from 5 filingsSupplies plumbing, heating and electrical products to trade and retail customers, including pipes, fittings, boilers, radiators, cables, tools and heating controls, through an online store with…
Serves UK trade professionals and retail buyers in plumbing, heating and electrical markets, including plumbers, heating engineers, electricians, contractors and DIY customers.
Financial Health
StableStable · -9% CAGR over 4y
Location
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Computed from 5 filingsSupplies and installs EPOS (electronic point of sale) systems, CCTV systems, and related hardware and software for hospitality and retail businesses. Provides system integrations, payment and loyalty…
Serves B2B customers in hospitality and retail, including pubs, bars, restaurants, member clubs, delis, bakeries, coffee shops, fast food outlets and hotels across the UK, Europe and Africa.
Financial Health
HealthyHealthy · -4% CAGR over 4y
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Computed from 5 filingsSupplies engineering fasteners and industrial products through an online store, including socket screws, bolts, nuts, washers and anchoring systems, as well as tools, personal protective equipment,…
Serves trade and business buyers in engineering, manufacturing, construction and maintenance, including procurement teams, workshops and contractors.
Financial Health
HealthyHealthy · Hiring · 78% CAGR over 4y
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Computed from 5 filingsProvides sales promotion and incentive programmes for businesses, including travel rewards, points-based loyalty schemes, gift and experience rewards, and white‑label travel booking sites, supported…
Serves B2B brands, charities and marketing teams in the UK and Europe running customer engagement, sales promotion, travel incentive and loyalty programmes.
Financial Health
StableStable · -67% CAGR over 4y
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Manufactures and sells aluminium and uPVC glazing products for residential properties, including bifold and sliding doors, windows, roof lights and garden room systems. Offers online configuration…
Targets UK consumers, primarily homeowners, renovators and self-builders, and also addresses architects working on residential property projects.
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Computed from 5 filingsProvides domiciliary home care services for adults, including personal care, companionship, night-sit support, disability care, dementia and complex condition care, and assistance with daily living…
Serves adults of all ages needing home care, including older people, disabled people, those with dementia or complex conditions, and people requiring end-of-life support, plus families arranging care…
Financial Health
WeakWeak · 2% CAGR over 4y
Location
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Computed from 5 filingsActs as an insurance broker arranging motor trade and business insurance policies. Provides quotes and cover for road risk, motor fleet, public and employers’ liability, commercial combined,…
Serves UK SMEs and trades, especially motor traders, mechanics, fleet operators, retailers, property owners and tradespeople, alongside consumers seeking personal vehicle, home, travel, pet or…
Financial Health
HealthyHealthy · Hiring · 11% CAGR over 5y
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Computed from 5 filingsProvides residential and commercial estate agency services, including property sales and lettings. Markets properties for sale or rent, offers landlord services and property valuations, and maintains…
Serves residential and commercial property buyers, sellers, landlords and tenants in north Manchester, including Prestwich, Salford and Whitefield.
Financial Health
StrongStrong · Hiring · 16% CAGR over 4y
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Computed from 3 filingsSupplies plastic and glass containers such as bottles, jars and packaging for products including cosmetics, food and liquids. Offers product sourcing, warehousing, dispatch and screen‑printing of…
Serves businesses and brand owners needing containers and packaging, including small orders and larger projects, across sectors such as healthcare, sanitiser, food and drink, with UK and export…
Financial Health
WeakWeak · -91% CAGR over 2y
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Computed from 3 filingsProvides employee benefits programmes and administration for employers, including salary sacrifice schemes such as cycle‑to‑work, workplace nursery, gym membership, technology purchases, healthcare…
Sells to UK employers and HR teams across businesses of all sizes, from small companies with a few staff to large nationwide organisations with thousands of employees, with access for their employees.
Financial Health
StrongStrong · Growing, Hiring · 26% CAGR over 2y
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Key facts
About 8% of the trading cohort reports turnover above £5M (9 of 112 firms) — the rest sits below that revenue band.
4% of the cohort was incorporated since 2022 (5 firms), so a sizeable share is in its first few filing cycles.
Live-chat users in Manchester tend to sit inside broader website stacks: 58.0% also run a content-management system, while 50.0% also run bot-checking.
Measurement tooling is common in the cohort, with 46.4% using web analytics and 45.5% using tag-management software alongside the chat widget.
Sector tags skew towards operational businesses, led by Wholesale & Distribution at 13.4%, Construction at 11.6% and Field Services & Trades at 10.7%.
ICO guidance on PECR requires cookie and similar-technology users to tell visitors, explain what the technology does and obtain consent unless it is strictly necessary for a user-requested service.
The International Trade Administration describes the UK as the third largest e-commerce market after China and the US, with retail e-commerce sales predicted to represent 38.1% of total UK retail sales in 2025.
What else do Tawk.to users run?
Share of the 112 Tawk.to-running UK companies where each technology was also detected. As of June 2026.
Who runs Tawk.to in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
8
Median headcount
£816.8K
Median UK turnover
8%
Above £5M turnover
5
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 171 companies, alongside financials and websites, in one Excel + CSV file.
How Tawk.to usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Tawk.to is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
Tawk.to elsewhere
Frequently asked questions
How many companies in Manchester use Tawk.to?
How is Tawk.to usage detected?
What kinds of companies use Tawk.to in Manchester?
What do Tawk.to users in Manchester also run?
How fresh is this data?
Can I get contact details for these companies?
Buy all 171 companies as a spreadsheet.
One Excel/CSV file with company details, websites and key data — yours to download and use.