Reviews & ratings Used by UK Field Services Companies: Market Share (2026)
Across 2,142 UK field services companies with a detected reviews and ratings system, Trustindex accounts for 60.7% of detections, ahead of 11 other systems.
A reviews and ratings system is visible at 2,142 of 248,331 trading UK field services companies. Across those companies, 12 systems appear, with Trustindex accounting for 60.7% (1,300), ahead of Trustpilot at 20.3% (434) and Rich Plugins Reviews at 14.5% (311).
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The smaller-employer bands are mostly Trustindex territory: it accounts for 62.1% of 1,475 companies under 10 employees and 59.4% of 611 companies with 10–50 employees. Trustpilot is more prominent among larger operators, taking 46.4% of the 56 companies over 50 employees.
The long tail is narrow. Reviews.io accounts for 3.5% (75), followed by Inffuse Testimonials at 1.6% (35), MyReviews at 1.1% (24), VocalReferences at 1.1% (24) and Feefo at 1.1% (23), with 4 further systems covering 12 companies.
2,142
field services with detected Reviews & ratings
Of 248,331 UK field services
0.9%
Detection rate
2026
12
Systems detected
In this category
60.7%
Leader share
Trustindex
UK Field Services Reviews & ratings market share
Share of the 2,142 UK Field Services with a detectable system. As of June 2026.
Reviews & ratings compared
| System | UK Field Services | Share | Median headcount | London share | Typical profile |
|---|---|---|---|---|---|
| Trustindex | 1,300 | 60.7% | 7 | 14.2% | Small teams, broadest usage |
| Trustpilot | 434 | 20.3% | 7 | 16.4% | Small teams, larger-employer skew |
| Rich Plugins Reviews | 311 | 14.5% | 6 | 10.3% | Micro teams, lower London share |
| Reviews.io | 75 | 3.5% | 9 | 13.3% | Slightly larger small teams |
| Inffuse Testimonials | 35 | 1.6% | — | — | Buy these companies as a spreadsheet → |
| MyReviews | 24 | 1.1% | — | — | Buy these companies as a spreadsheet → |
| VocalReferences | 24 | 1.1% | — | — | Buy these companies as a spreadsheet → |
| Feefo | 23 | 1.1% | — | — | Buy these companies as a spreadsheet → |
| Judge.me | 7 | 0.3% | — | — | Buy these companies as a spreadsheet → |
| Bazaarvoice | 3 | 0.1% | — | — | Buy these companies as a spreadsheet → |
| The ESTAS | 1 | 0% | — | — | Buy these companies as a spreadsheet → |
| Working Feedback | 1 | 0% | — | — | Buy these companies as a spreadsheet → |
Systems detected below the page threshold appear with counts only; their full lists are available in the Firmbase app.
Market leader by size
The leading Reviews & ratings system shifts with company size: among UK Field Services with under 10 employees, Trustindex leads at 62.1% of the 1,475 with a detectable system; among UK Field Services with 10–50 employees, Trustindex leads at 59.4% of the 611 with a detectable system; and among UK Field Services with over 50 employees, Trustpilot leads at 46.4% of the 56 with a detectable system.
Under 10 employees
62.1% of band
The smallest band covers 1,475 field services companies, typically owner-managed contractors and local teams. Trustindex accounts for 62.1%, leaving the remaining usage split across Trustpilot, Rich Plugins Reviews and smaller systems.
10–50 employees
59.4% of band
This band covers 611 companies, where field teams are larger but still usually local or regional. Trustindex remains the largest system at 59.4%, with Trustpilot and Rich Plugins Reviews competing for much of the rest.
Over 50 employees
46.4% of band
The largest-employer band is much smaller, with 56 companies. Trustpilot accounts for 46.4%, making this the only band where Trustindex is not first.
How Reviews & ratings usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
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UK Field Services by Reviews & ratings
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Frequently asked questions
What is the most-used Reviews & ratings among UK field services companies?
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How is Reviews & ratings usage detected?
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What is the best Reviews & ratings for UK field services companies?
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