Companies Using Tawk.to in Sheffield: 52 Active Firms (2026)
Website live-chat adopters use on-site messaging to handle sales, service and support enquiries in the Sheffield city region.
Customer service, sales operations and owner-managed e-commerce teams tend to be the buying centres here. The live-chat layer sits inside the public website, gives visitors a low-friction contact route, and usually routes conversations into email, helpdesk or CRM workflows. Adoption signals a company with enough inbound demand to staff replies, but not necessarily a full contact-centre operation. Typical users range from smaller digital-first businesses to mid-market operators where website enquiries are already a measurable part of sales or support activity.
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Sheffield has 52 active trading companies running this live-chat signal on public websites. The adoption picture is local and operational rather than enterprise-scale, with construction, field services, advanced manufacturing, wholesale distribution and property businesses all visible in the cohort. Their reported headcount totals 896 employees, so the footprint sits across working trading businesses rather than dormant web estates. For researchers, that makes the list more useful as a view of practical customer-contact behaviour than as a proxy for the wider regional software market.
No sector-specific licence applies to UK website live-chat deployments, so the practical control point is privacy and online-trading compliance. ICO guidance under PECR requires organisations to tell users about cookies or similar technologies, explain what they do, and obtain consent unless the technology is strictly necessary for a user-requested service. Once chat transcripts or cookie identifiers can be linked to a visitor, UK GDPR and the Data Protection Act also matter. E-commerce operators need to keep sales-chat scripts aligned with consumer-rights, contract and unfair-trading obligations.
Adoption appears likely to remain pragmatic rather than strategic. Smaller firms tend to treat live chat as a visible service promise on the website, while more mature operators fold it into consent management, support routing and sales qualification. The Sheffield cohort looks weighted towards practical operators rather than specialist digital platforms, so vendor choice may be shaped by low administration burden and easy website deployment. Migration pressure is more likely to come from privacy reviews, website rebuilds and bundled customer-service suites than from appetite for standalone chat features.
What’s in the file
One row per company, 50+ columns — everything below plus each company’s verified directors, from Companies House filings.
Company data
Verified directors — included
Adoption by company size
Adoption of Tawk.to rises with company size across the trading companies in this cohort. 0.1% of the 26,261 companies with under 10 employees run Tawk.to (29 detected). 1.5% of the 1,304 companies with 10–50 employees run Tawk.to (20 detected). 2.7% of the 185 companies with over 50 employees run Tawk.to (5 detected). That is a 2.6% gap between the over 50 employees and under 10 employees bands.
52
Active firms
2026
7
Above £5M turnover
Trading firms
8
Median headcount
Filed accounts
122
Verified directors
Across this cohort
Top companies using Tawk.to in Sheffield
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsRetailer of domestic electrical appliances and consumer electronics, including televisions, laundry machines, refrigeration, cooking appliances, dishwashers, and small household devices. Also…
Sells primarily to consumers and households in Sheffield and the surrounding area, including families and homeowners needing domestic electrical appliances and home entertainment products.
Financial Health
StableStable · -3% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsSupplies promotional products and branded merchandise, including writing instruments, drinkware, bags, clothing, lanyards, and tech accessories. Also provides custom-printed marketing materials,…
Sells to UK businesses and organisations buying branded promotional merchandise, marketing print and event materials, including marketing teams, procurement buyers and event organisers.
Financial Health
StableStable · -68% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsSupplies customised promotional merchandise printed with company logos, including pens, notebooks, drinkware, bags, clothing, lanyards, umbrellas and technology accessories. Provides branded products…
Serves UK businesses, marketing teams, event organisers and education providers needing branded merchandise for promotions, giveaways, events, staff, new starters and students.
Financial Health
WeakWeak · Hiring · 3% CAGR over 4y
Location
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Financial sub-scores
Computed from 4 filingsDesigns and manufactures bespoke bunk beds and bedroom furniture, including triple, quad and high-sleeper beds, storage beds and mattresses. Also supplies custom furniture such as kitchen islands,…
Serves UK households and families, particularly those needing space-saving children’s bedroom furniture, alongside schools, educational settings and trade buyers seeking bespoke fitted furniture.
Financial Health
HealthyHealthy · Hiring · 5% CAGR over 3y
Location
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Financial sub-scores
Computed from 5 filingsProvides commercial printing and graphic design services, producing business cards, leaflets, posters, banners, booklets, signage and stationery. Also supplies branded merchandise, clothing, stickers…
Serves small and large businesses, brands, hospitality venues, event organisers and individuals in Sheffield needing fast print and design support for marketing, signage, stationery, weddings and…
Financial Health
HealthyHealthy · Hiring · 14% CAGR over 4y
Location
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Computed from 5 filingsSupplies power tools, hand tools and cutting tools for construction and workshop use, including grinders, drills, jigsaws, abrasives, fixings and PPE. Also offers tool accessories, garden tools and…
Serves trade and retail customers, including construction trades, workshops, maintenance teams, gardeners and DIY users needing tools, PPE, fixings and related supplies.
Financial Health
HealthyHealthy · Hiring · 3% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsProvides residential care home accommodation, live‑in care and domiciliary home care services, including personal care, companionship and daily living support. Also offers day care, respite care and…
Serves older adults, people with health or mobility needs, and families arranging residential, home, live-in, respite or specialist care across South Yorkshire and West Yorkshire.
Financial Health
StrongStrong · Hiring · 57% CAGR over 4y
Location
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Computed from 3 filingsSupplies uninterruptible power supply (UPS) systems, backup generators, batteries and power protection equipment from major manufacturers. Provides installation, maintenance, monitoring, battery…
Serves businesses and public sector organisations, including data centres, facilities managers, telecoms providers, electrical contractors, schools, utilities, transport operators, security firms and…
Financial Health
HealthyHealthy · Hiring · 10% CAGR over 2y
Location
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Financial sub-scores
Computed from 4 filingsProvides payroll and back‑office services for contractors, freelancers and recruitment agencies, including PAYE umbrella employment, Construction Industry Scheme (CIS) payroll, payroll bureau…
Serves UK contractors and freelancers, recruitment agencies, and businesses using contract workforces, including construction workers under CIS and organisations needing outsourced…
Financial Health
StrongStrong · Profitable · -11% CAGR over 2y
Location
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Computed from 5 filingsProvides digital marketing, design, and software development services, including SEO, PPC management, social media and email marketing, branding, website design, video production, web and mobile app…
Serves businesses and organisations worldwide, particularly in manufacturing, technology/SaaS, healthcare, and charities/third sector, with buyers including marketing managers and teams.
Financial Health
WeakWeak · -3% CAGR over 4y
Location
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Computed from 5 filingsProvides care services for children, adults, and seniors, including home care, supported living, and residential care. Supplies trained care staff and healthcare staffing support, and delivers…
Serves individuals and families seeking care for children, adults or seniors, including supported living and residential settings, plus healthcare organisations needing care staffing.
Financial Health
HealthyHealthy · Hiring · 16% CAGR over 5y
Location
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Financial sub-scores
Computed from 4 filingsManufactures and installs bespoke timber joinery products including Accoya sash and casement windows, entrance doors, lantern roofs, conservatories and orangeries. Provides design, fabrication and…
Serves homeowners, trade customers, and commercial or industrial property clients across England, including those working on new-build, period, listed and historic buildings.
Financial Health
HealthyHealthy · Hiring · 6% CAGR over 3y
Location
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Financial sub-scores
Computed from 3 filingsManufactures and supplies promotional umbrellas and parasols for the trade merchandise industry. Offers custom branding on golf, walking, telescopic and eco umbrellas, along with event gazebos and…
Serves B2B trade buyers in the promotional merchandise industry, including distributors, resellers and marketers sourcing branded umbrellas, parasols and event products. Also sells unbranded…
Financial Health
StableStable · Profitable, Hiring · 8% CAGR over 2y
Location
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Financial sub-scores
Computed from 5 filingsSupplies and distributes aftermarket wheel brake components for cars and commercial vehicles, including brake discs, pads, drums, brake chambers, slack adjusters and pad wear leads. Provides parts…
Serves automotive trade buyers and retail customers needing parts for commercial vehicles, buses, coaches, taxis, vans, minibuses, pickups, trucks, trailers and cars.
Financial Health
WeakWeak · -68% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsProvides recruitment and executive search services for legal and finance roles. Sources and places professionals in positions such as lawyers, accountants and finance specialists, and offers job…
Serves law firms, in-house legal teams and finance/accountancy employers across the UK, alongside legal and finance professionals seeking permanent, locum, executive or graduate roles.
Financial Health
StrongStrong · 123% CAGR over 2y
Location
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Computed from 3 filingsProvides recruitment and talent sourcing services for the construction and built environment sectors. Sources candidates for contractors, subcontractors, manufacturers and distributors across areas…
Serves UK construction and built environment employers, including principal contractors, specialist subcontractors, manufacturers and distributors, as well as candidates in construction, engineering…
Financial Health
DistressedDistressed · -26% CAGR over 2y
Location
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Computed from 4 filingsOperates an online retail store selling consumer electronics and technology products, including smartphones, digital cameras, laptops, gaming consoles, drones, e‑bikes, audio devices, and…
Sells online to consumers and small businesses seeking electronics, gadgets, mobile devices, cameras, gaming consoles, e-bikes, drones, medical equipment and related accessories.
Financial Health
StrongStrong · -2% CAGR over 3y
Location
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Computed from 5 filingsOperates an online retail store supplying safety and flooring products, including anti-slip stair nosings, door thresholds, entrance and industrial mats, GRP stair covers, rubber matting, tapes,…
Serves UK homeowners, tradespeople, facilities managers and commercial or industrial buyers needing building, flooring, access and safety-related supplies for homes, workplaces, public areas and…
Financial Health
StrongStrong · Hiring · 50% CAGR over 4y
Location
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Computed from 5 filingsSupplies decorative aggregates and landscaping materials through an online store, including gravel, slate chippings, cobbles, pebbles, topsoil, turf products, rock salt and related accessories,…
Serves UK homeowners, gardeners and DIY customers, plus trade landscapers, builders, commercial buyers and public-sector organisations needing landscaping and aggregate supplies delivered nationwide.
Financial Health
StrongStrong · Growing, Hiring · 15% CAGR over 5y
Location
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Computed from 5 filingsSells astronomical and optical equipment through an online store, including telescopes, binoculars, spotting scopes, eyepieces, filters, mounts and astrophotography accessories, as well as selected…
Sells primarily to consumer astronomy and optics enthusiasts, from beginners buying first serious telescopes to advanced astrophotographers, as well as buyers seeking binoculars, spotting scopes,…
Financial Health
HealthyHealthy
Location
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Computed from 5 filingsOperates an online retail store selling household and kitchen products including sensor and pedal bins, compost bins, sinks, small appliances, storage containers, monitor stands, TV brackets,…
Sells primarily to UK consumers and households, including pet and poultry owners, home office users and people buying kitchen or homeware items, with some appeal to small businesses needing basic…
Financial Health
WeakWeak · -66% CAGR over 4y
Location
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Computed from 5 filingsSells used cars and vans through an online dealership, offering vehicle sourcing, finance arrangements, part‑exchange and delivery services. Provides listings of available vehicles and assists…
Targets private motorists and small business van buyers in Barnsley and South Yorkshire, across varied budgets, including customers needing finance or part exchange.
Financial Health
DistressedDistressed · -55% CAGR over 4y
Location
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Computed from 5 filingsProvides residential and commercial estate agency services, including property sales, lettings, and property management. Manages houses in multiple occupation (HMOs), rooms to let, and landlord…
Sells to homeowners, landlords, tenants, property investors and developers seeking residential, commercial, HMO and room-based property services, with a clear focus on the Doncaster market.
Financial Health
DistressedDistressed · -8% CAGR over 4y
Location
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Computed from 5 filingsManufactures and supplies uPVC windows, doors and conservatories. Also provides solid roof replacements, orangeries, garden studios and single‑storey extensions, offering design and installation for…
Sells to private homeowners planning residential glazing, roof, extension and garden-room projects, and accepts trade enquiries from installers, builders or related home-improvement firms.
Financial Health
StableStable · -3% CAGR over 4y
Location
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Computed from 5 filingsSupplies electricity and gas to business customers, offering fixed-term tariffs, renewable electricity and carbon-neutral gas options. Provides energy contract management for SMEs and multi-site…
Serves UK businesses needing energy supply, including SMEs, large accounts and multi-site organisations seeking electricity, gas, renewable electricity or carbon-neutral gas contracts.
Financial Health
StableStable · -35% CAGR over 5y
Location
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Computed from 4 filingsDevelops and builds new residential housing developments, constructing two- to four-bedroom homes for sale. Manages design, construction and sales of new-build properties, offering buyer schemes and…
Sells to homebuyers, particularly first-time buyers, key workers and people seeking new-build two, three and four-bedroom homes in South Yorkshire, North Nottinghamshire and Lincolnshire.
Financial Health
StrongStrong · Profitable, Growing, Hiring · 18% CAGR over 3y
Location
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Computed from 5 filingsProvides cloud-based payment processing solutions for contact centres and organisations, including IVR phone payments, agent‑assisted payments, pay‑by‑link, web and messaging payments, and open…
Serves B2B organisations and contact centres handling customer payments, including housing associations, debt collection and enforcement firms, utilities, travel agencies, tour operators, charities…
Financial Health
StableStable · Hiring · 3% CAGR over 4y
Location
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Computed from 5 filingsRetailer of used and nearly new vans and commercial vehicles. Offers vehicle sales across multiple brands, online stock browsing and reservation, part exchange, vehicle purchasing from owners, and…
Serves tradespeople, sole traders and businesses in Yorkshire looking for used or nearly new vans and commercial vehicles, with options for finance, part exchange and selling existing vehicles.
Financial Health
StrongStrong · Growing · 0% CAGR over 4y
Location
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Computed from 5 filingsSupplies and installs residential garage doors, including up‑and‑over, roller, sectional and side‑hinged models. Provides automated door systems, steel and composite front entrance doors, and repair…
Serves homeowners and residential property owners across Yorkshire, Nottinghamshire and Derbyshire, particularly around Rotherham, Sheffield, Barnsley and nearby towns.
Financial Health
WeakWeak
Location
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Computed from 3 filingsSupplies industrial components and maintenance products, including bearings, power transmission parts, electric motors and gearboxes, lubricants, hydraulics, seals, PPE, and cleaning supplies,…
Serves UK industrial and engineering businesses, including manufacturers, maintenance teams and plant operators buying industrial parts, PPE and site consumables.
Financial Health
StableStable · Hiring · 8% CAGR over 2y
Location
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Computed from 5 filingsSells used cars through an online showroom and dealership, offering a range of makes and models. Provides vehicle finance options, part‑exchange services, warranties, and nationwide delivery to…
Serves private motorists and business car buyers seeking used vehicles, including performance, executive and company cars, with finance options and national delivery across the UK.
Financial Health
HealthyHealthy · -66% CAGR over 4y
Location
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Computed from 5 filingsProvides short‑term home credit cash loans typically £50–£1,000 and offers household goods such as appliances, furniture and electronics on weekly repayment plans. Loans and payments are arranged and…
Serves consumers and local families in Wakefield, Barnsley and Rotherham, including employed, unemployed and self-employed customers seeking short-term cash loans or household products on weekly…
Financial Health
HealthyHealthy · -68% CAGR over 4y
Location
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Computed from 5 filingsSupplies and installs garage doors for residential properties, including up‑and‑over, roller, sectional, insulated and side‑hinged models. Also provides automated door systems, front entrance doors,…
Sells to homeowners and residential property owners needing garage and entrance doors, including repairs and automation, across Yorkshire, Nottinghamshire and Derbyshire.
Financial Health
WeakWeak · Hiring · 3% CAGR over 4y
Location
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Computed from 5 filingsProvides mortgage brokerage and advice for residential property purchases, particularly new‑build homes. Assists first‑time buyers, home movers, remortgages and buy‑to‑let investors, and arranges…
Serves consumers buying new-build homes, including first-time buyers, movers, shared ownership applicants and remortgagers, as well as property investors and landlords seeking buy-to-let finance.
Financial Health
StrongStrong · Growing, Hiring · 41% CAGR over 3y
Location
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Computed from 5 filingsProvides training and assessment courses for gas industry qualifications, including new entrant gas engineer training, plumber‑to‑gas conversion courses, ACS assessments and reassessments, carbon…
Serves plumbers, career changers, new entrants to the gas industry, and existing gas engineers needing ACS reassessments, primarily in Barnsley, Bradford, Darlington and Goole areas.
Financial Health
WeakWeak · 0% CAGR over 4y
Location
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Computed from 4 filingsSupplies mobile elevated work platforms (MEWPs) including spider lifts, compact cherry pickers and road‑rail access platforms. Sells new and used equipment and provides servicing, finance, height…
Serves UK businesses and operators needing powered access equipment, including rail contractors, construction and maintenance teams, arborists and other trades working at height on difficult-access…
Financial Health
HealthyHealthy · Hiring · 16% CAGR over 3y
Location
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Computed from 3 filingsOperates a business centre providing serviced and managed office space, studio units and meeting rooms for small businesses. Also offers virtual office services, broadband, tenant support, networking…
Serves startups, SMEs and remote or home-based businesses seeking office, meeting or virtual workspace in Barnsley, plus tenants looking for networking, collaboration and business support.
Financial Health
StableStable · Hiring · 7% CAGR over 2y
Location
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Computed from 5 filingsProvides sale of new and refurbished IT equipment and offers IT asset disposal services including collection, recycling of electronic waste, data erasure and degaussing, asset auditing, and certified…
Serves businesses and organisations across Britain, plus public sector and education buyers. Targets corporate IT teams and procurement staff needing IT asset disposal, data destruction, recycling,…
Financial Health
StrongStrong · Growing, Hiring · 24% CAGR over 4y
Location
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Computed from 3 filingsProvides installation, maintenance and monitoring of fire safety and security systems, including fire alarms, extinguishers, CCTV, intruder alarms, access control and emergency lighting. Also…
Serves commercial and domestic customers across the UK, including businesses needing compliance support and property owners, with referenced environments including schools, pubs and clubs.
Financial Health
WeakWeak · Hiring · 18% CAGR over 2y
Location
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Computed from 3 filingsSells new commercial vans from multiple manufacturers including Ford, Citroen, Peugeot and Volkswagen. Offers discounted van sales, vehicle listings in stock, and related services such as van…
Serves UK businesses and individual buyers seeking new commercial vans, including tradespeople, SMEs, fleet operators and buyers needing small, medium, large, electric or converted vans.
Financial Health
WeakWeak · 0% CAGR over 2y
Location
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Computed from 5 filingsSupplies LED lighting products and electrical accessories for commercial and industrial applications, including panels, bulkheads, downlights, emergency and outdoor lighting. Also provides lighting…
Serves electrical contractors, tradespeople, distributors and commercial project buyers needing LED lighting for installations, upgrades and site work.
Financial Health
WeakWeak · -65% CAGR over 4y
Location
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Computed from 5 filingsProvides recruitment and staffing services for technical and engineering sectors, placing candidates in temporary, contract and permanent roles. Focuses on energy and renewables, mechanical and…
Serves UK employers and job seekers in technical sectors, especially energy and renewables, mechanical and electrical, facilities management, property, environmental, industrial and engineering roles.
Financial Health
WeakWeak · -4% CAGR over 4y
Location
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Computed from 3 filingsProvides demolition and dismantling services alongside waste management, skip hire and metal recycling. Recovers ferrous and non‑ferrous metals, handles industrial decommissioning and secure product…
Serves businesses, commercial projects, public sector bodies and households across South Yorkshire, including industrial plant operators, organisations with branded goods, skip-hire customers, and…
Financial Health
StableStable · -93% CAGR over 2y
Location
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Computed from 5 filingsDesigns, installs and maintains fire and security systems for commercial and public buildings, including fire alarms, fire suppression, emergency lighting, CCTV, intruder alarms, access control and…
Serves UK businesses and public sector organisations needing premises protection, including care homes, councils, education, healthcare, heritage sites, logistics, manufacturing, commercial and…
Financial Health
StableStable · -68% CAGR over 4y
Location
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Computed from 5 filingsProvides palletised freight distribution across the UK, Europe and international networks. Offers general haulage, pallet delivery, warehousing and storage services, with options for full, half and…
Serves commercial customers needing palletised freight movement and storage, including South Yorkshire businesses and other UK firms shipping goods across the UK, EU and international markets.
Financial Health
HealthyHealthy · -70% CAGR over 4y
Location
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40 more companies and their verified directors are in the file
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Key facts
About 13% of the trading cohort reports turnover above £5M (7 of 52 firms) — the rest sits below that revenue band.
1% of the cohort was incorporated since 2022 (1 firms), so a sizeable share is in its first few filing cycles.
A content-management platform appears on 57.7% of the Sheffield live-chat cohort, while an analytics tag appears on 55.8%.
Tag-management and bot-checking tools are also detected often, appearing on 48.1% and 46.2% of the cohort respectively.
Construction and Field Services & Trades each account for 15.4% of the cohort, ahead of Advanced Manufacturing and Wholesale & Distribution at 13.5% apiece.
ICO guidance brings PECR into scope where chat deployments store or access information on a user’s device, with UK GDPR also relevant where cookie data is not anonymous.
The UK is the third largest e-commerce market after China and the US, and 2025 retail e-commerce sales were predicted to represent 38.1% of total UK retail sales.
What else do Tawk.to users run?
Share of the 52 Tawk.to-running UK companies where each technology was also detected. As of June 2026.
Who runs Tawk.to in the UK?
By sector
Sectors overlap, so shares need not sum to 100%.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
8
Median headcount
£798.5K
Median UK turnover
13.5%
Above £5M turnover
1
Incorporated since 2022
Verified directors — included in the file
Director names and roles for these 85 companies, alongside financials and websites, in one Excel + CSV file.
How Tawk.to usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Tawk.to is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
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Frequently asked questions
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