B2C Companies Using Chaty in the UK: 182 Active Firms (2026)
B2C companies using website chat widgets sell goods or services to consumers and use on-site messaging for support and conversion in the UK.
For consumer-facing operators, this chat-widget plugin sits between marketing, customer support and web operations rather than in a separate contact-centre stack. Companies running it tend to sell or book through their own sites, with inbound questions affecting basket completion, appointment requests or post-purchase reassurance. The buying centre is usually a founder, commercial manager or outsourced web agency, not a procurement team. Engagements are relatively light: a website add-on, visible routing rules, staff availability and follow-up processes. Adoption signals that the business has a direct-channel posture and enough enquiry volume to make live or near-live messaging worth maintaining.
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In the UK adoption picture, 182 active B2C firms run this chat-widget plugin. Reported employment totals 2,044 people across 116 firms, with every headcount-reporting firm supplying a workforce figure. It is a smaller component of the sector's plugin mix, ranking ninth within a peer set of 7,888 with a 2.3% share. The registered-region skew is towards London at 31.9%, followed by the South East at 15.9%, the North West at 11.5%, the East of England at 10.4% and the West Midlands at 9.9%.
Consumer-facing sites that add on-site messaging bring conversational content into the same governance perimeter as forms, booking flows and support inboxes. Where users disclose health, education, home-service or travel needs, GDPR duties and ICO expectations around lawful basis, retention, subject access and staff access controls become more than boilerplate. Procurement tends to be lighter than for enterprise contact-centre software, but the operational questions are similar: who receives the message, how quickly it is handled, whether transcripts are exported, and how consent is presented alongside tracking and enquiry capture.
Adoption appears linked to businesses that rely on owned web enquiries but have not moved into formal service-platform procurement. The pattern tends to favour smaller consumer operators, agencies maintaining client sites and vertical service firms where conversion depends on quick clarification. Over time, messaging widgets may be bundled more tightly with booking, forms and analytics tooling, which could make standalone chat add-ons less visible. The category also has exposure to privacy scrutiny, since conversation logs can contain customer intent, contact details and service needs. Consolidation seems more likely than a clean shift to a dominant model.
Adoption by company size
Adoption of Chaty rises with company size across the trading UK B2C companies in this cohort. 0.2% of the 54,825 companies with under 10 employees run Chaty (124 detected). 0.2% of the 26,843 companies with 10–50 employees run Chaty (51 detected). 0.3% of the 3,060 companies with over 50 employees run Chaty (10 detected). That is a 0.1% gap between the over 50 employees and under 10 employees bands.
182
Active firms
2026
2.3%
Of detected WordPress plugins share
UK B2C
7
Median headcount
Filed accounts
306
Verified contacts
Across this cohort
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Key facts
About 2% of the trading cohort reports turnover above £5M (4 of 182 firms) — the rest sits below that revenue band.
13% of the cohort was incorporated since 2022 (24 firms), so a sizeable share is in its first few filing cycles.
The widget accounts for 2.3% (182) among 7,888 B2C companies with a detectable plugin system, compared with the two largest detected plugin shares at 17.5% (1,383) and 17.5% (1,381).
Every B2C firm running the widget also runs the same website platform, at 100.0% (182); a visual page-builder is detected on 58.2% (106).
Analytics and SEO tools are present in the same stacks, appearing on 55.5% (101) and 51.1% (93), respectively.
London accounts for 31.9% (58) of registered addresses, followed by the South East at 15.9% (29) and the North West at 11.5% (21).
Sector tags overlap: Field Services & Trades accounts for 29.1% (53), Construction 19.8% (36) and Healthcare Provider 18.1% (33).
Live chat market share among UK B2C
Share of the 7,888 UK B2C with a detectable system. As of June 2026.
What else do Chaty-running B2C run?
Share of the 182 Chaty-running UK companies where each technology was also detected. As of June 2026.
Where Chaty B2C are, and how healthy they look
By region
By registered-office region; companies without a regional match count toward Rest of UK.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
7
Median headcount
£428.7K
Median UK turnover
2.2%
Above £5M turnover
24
Incorporated since 2022
306 verified decision-maker contacts
across these 182 companies, with emails available in Firmbase. Filter by role, seniority and stack.
Top UK B2C using Chaty
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 3 filingsOperates an online retail store selling genuine OEM and aftermarket automotive parts for brands including BMW, Audi, Mercedes-Benz, Porsche, Jaguar and Land Rover. Offers components such as engine,…
Sells to consumers and independent vehicle owners seeking OEM and aftermarket parts for premium car brands including BMW, Mercedes, Audi, Porsche, Jaguar and Range Rover, with emphasis on UK buyers…
Financial Health
StrongStrong
Location
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Computed from 5 filingsOperates an online retail store selling craft and sewing supplies, including ribbons, embroidery and sewing threads, knitting and crochet materials, and haberdashery items such as buttons, beads,…
Targets B2C online shoppers: individual crafters, sewers, embroiderers and knitters, including hobbyists and wedding makers seeking craft and haberdashery supplies.
Financial Health
HealthyHealthy · Hiring · 5% CAGR over 4y
Location
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Designs and sells upholstered beds and bedroom furniture through an online store, including divan beds, ottoman storage beds, TV beds, headboards and mattresses. Also offers fabric options, storage…
Sells directly to consumers and households across the UK mainland shopping online for home bedroom furniture, including adults, families, and buyers furnishing children’s rooms.
Financial Health
N/AN/A
Location
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Computed from 5 filingsProvides non-surgical cosmetic and dermatology treatments including Botox, dermal fillers, skin rejuvenation, microneedling and laser procedures. Also offers minor skin surgery, scar and mole…
Serves private self-paying patients seeking non-surgical cosmetic, dermatology, wellness and minor surgery care, including women and men, at London clinics in Harley Street and Knightsbridge.
Financial Health
HealthyHealthy · Hiring · 6% CAGR over 4y
Location
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Computed from 5 filingsProvides English language education for international students, including general English courses, IELTS and OET exam preparation, CELTA teacher training, and programmes for young learners, delivered…
Serves international adults and young learners aged 10-17 seeking English study in the UK, Malta, Kuwait or online, plus exam candidates and aspiring English language teachers.
Financial Health
StrongStrong · Growing, Hiring · 11% CAGR over 3y
Location
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Computed from 5 filingsRetailer of ceramic and porcelain wall and floor tiles for bathrooms, kitchens, living areas and outdoor spaces. Offers tiles in multiple colours, sizes and styles, including marble‑effect, patterned…
Serves consumers undertaking home improvement projects, especially homeowners and renovators choosing tiles for bathrooms, kitchens, floors, walls, splashbacks, living rooms, hallways, porches and…
Financial Health
StrongStrong · Growing · 2% CAGR over 4y
Location
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Computed from 5 filingsProvides home care and support services for individuals in their own homes, including live‑in and visiting care, dementia and complex care, companionship, respite care, end‑of‑life care, and support…
Serves individuals and families across the UK needing support for older people, disabled adults, dementia, complex care, mental health needs, end-of-life care, respite, live-in care, and supported…
Financial Health
HealthyHealthy · Hiring · 36% CAGR over 4y
Location
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Computed from 4 filingsRetailer of new and used hot tubs through an online store and showroom. Provides delivery, installation and setup, plus repair, servicing, relocation and hire. Also sells hot tub chemicals, covers,…
Sells mainly to consumers buying new or used hot tubs for their homes, and to holiday cottage or holiday let owners needing hot tubs, servicing, repairs, covers, chemicals and related accessories.
Financial Health
StableStable · Hiring · 8% CAGR over 3y
Location
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Computed from 5 filingsOperates a dealership selling used cars, listing vehicles for sale through its website. Offers a range of second‑hand models from multiple manufacturers with vehicle details, specifications, and…
Sells to private car buyers in and around Portsmouth seeking used vehicles from a local dealership, including shoppers comparing hatchbacks, SUVs, family cars and automatic models.
Financial Health
StrongStrong · Growing, Hiring · 28% CAGR over 4y
Location
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Computed from 5 filingsOnline retailer of marine outboard motors and boat engines, including new and used models from brands such as Mercury, Suzuki, Yamaha and Honda. Also lists forklift engines and related equipment,…
Serves recreational boat owners, anglers and sailors, plus commercial buyers needing outboard motors, boat engines, forklift equipment or golf carts.
Financial Health
HealthyHealthy · Growing · 0% CAGR over 4y
Location
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Computed from 5 filingsOperates a hotel offering en-suite guest rooms and suites, on-site restaurant and bar serving meals and drinks, and facilities for meetings, conferences, weddings and events, with accommodation for…
Serves leisure travellers and business guests seeking accommodation in Maidstone and Kent, plus local diners, corporate teams booking meetings or conferences, and couples planning weddings or events.
Financial Health
WeakWeak · -1% CAGR over 4y
Location
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Computed from 5 filingsProvides higher education and vocational training courses, including HND programmes and BSc top‑up degrees in business, leadership and management, digital technologies, hospitality, travel and…
Serves prospective home and international higher-education students, including learners seeking HND, top-up degree and vocational pathways, plus current students, alumni and families needing support.
Financial Health
StrongStrong · Growing, Hiring · 43% CAGR over 4y
Location
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Computed from 5 filingsRetailer of luxury watches, diamonds and fine jewellery, offering timepieces from brands such as Rolex, Patek Philippe and Cartier. Sells diamond pieces, jewellery and accessories, and provides watch…
Serves consumers, couples and watch collectors seeking luxury watches, diamonds, jewellery and accessories, with an emphasis on buyers in Manchester and customers looking to buy or sell premium…
Financial Health
HealthyHealthy · -3% CAGR over 6y
Location
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Computed from 3 filingsOrganises open water swimming holidays, training camps and guided swim tours in locations worldwide. Offers trips for different ability levels, including technique coaching, long‑distance challenges,…
Sells to consumers seeking open-water swimming holidays, training trips and events, from beginners and improvers to experienced long-distance swimmers. Also serves groups booking private tours, plus…
Financial Health
StrongStrong · Hiring · 15% CAGR over 2y
Location
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Computed from 5 filingsProvides training courses for international medical graduates preparing for the PLAB 2 and UKMLA exams. Offers online and in‑person coaching, mock examinations, clinical scenario practice,…
Serves international medical graduates and doctors preparing for PLAB 2/UKMLA exams, including individual candidates seeking UK medical registration and overseas doctor groups needing exam…
Financial Health
StrongStrong · Hiring · 20% CAGR over 5y
Location
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Computed from 3 filingsSupplies and installs residential glazing products including uPVC and aluminium windows, double and triple glazing, composite and patio doors, and bi‑fold doors. Also provides conservatories,…
Serves homeowners seeking window, door and conservatory upgrades, plus trade customers needing uPVC, aluminium and composite door/window products for residential installations.
Financial Health
HealthyHealthy · Hiring · 29% CAGR over 2y
Location
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Computed from 5 filingsProvides English language education for international students, including general English courses, IELTS preparation classes, and junior summer schools. Also offers placement testing, timetables,…
Serves international students and young learners studying English as a foreign language in the UK, including adults seeking general English or IELTS preparation and juniors aged 11–17 attending…
Financial Health
WeakWeak · -6% CAGR over 4y
Location
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Computed from 5 filingsRetailer of jewellery including engagement rings, wedding bands and 22ct gold pieces. Offers bespoke diamond jewellery design and made‑to‑order items, along with services such as engraving, ring…
Serves consumers, especially couples, families and bridal customers seeking engagement rings, wedding bands, 22ct gold and bespoke jewellery for weddings, festivals, parties and everyday wear.
Financial Health
StableStable
Location
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Computed from 4 filingsProvides travel agency services including booking international flights, holiday packages, safari tours, group and honeymoon trips, corporate travel arrangements, visa assistance, and travel…
Serves individual leisure travellers, families, honeymooners, group organisers and corporate clients, with a strong emphasis on passengers travelling to African destinations.
Financial Health
StableStable · -6% CAGR over 3y
Location
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Computed from 3 filingsArranges tailor-made holidays and small group travel to the Galapagos Islands, including yacht cruises, wildlife tours and island-based trips. Also organises itineraries in Ecuador and Peru with…
Serves leisure travellers seeking tailor-made or small-group Galapagos, Ecuador and Peru holidays, including families, solo travellers, honeymooners, wildlife enthusiasts, birders and cruise…
Financial Health
StableStable · 0% CAGR over 2y
Location
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Computed from 5 filingsSells garden buildings including wooden garden sheds, play houses, and summer houses. Provides online ordering, delivery, and installation services, and offers quotes for shed bases and site visits…
Serves private homeowners and families with domestic gardens, particularly around Dudley, Brierley Hill, Wolverhampton and Telford, with nationwide delivery available.
Financial Health
WeakWeak · -41% CAGR over 4y
Location
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Computed from 5 filingsProvides domiciliary home care and support services for adults, including older people and those with dementia, physical disabilities, or mental health conditions. Services include personal care,…
Serves adults over 18, older people and families needing home care, including those with dementia, physical disabilities or mental health conditions, plus nursing and residential care homes seeking…
Financial Health
StrongStrong · Growing, Hiring · 11% CAGR over 4y
Location
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Computed from 5 filingsRetailer of garden and grounds maintenance machinery, including lawn mowers, ride‑on mowers, chainsaws, strimmers, hedge cutters and power equipment. Also provides servicing and maintenance for…
Serves homeowners, gardeners, landscapers and grounds-maintenance users in Northern Ireland needing garden machinery, accessories, finance or servicing online and in store.
Financial Health
StableStable · 0% CAGR over 4y
Location
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Computed from 5 filingsManufactures and installs double‑glazed uPVC windows and doors for residential and commercial properties, including casement, flush sash, bow and bay window systems, French and composite doors, and…
Serves homeowners and office/property owners seeking uPVC windows, doors and conservatories for residential and small commercial premises.
Financial Health
HealthyHealthy
Location
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Computed from 5 filingsProvides professional skincare treatments including facials, cleansing, hydration and specialist skin procedures. Offers consultation-led treatment programmes addressing skin conditions, and sells…
Serves individual consumers in Richmond and Barnes, London seeking professional skincare treatments, beauty services and skin-health products, including clients with varied skin conditions or ongoing…
Financial Health
StrongStrong · Hiring · 11% CAGR over 5y
Location
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Computed from 5 filingsProvides cosmetic and medical aesthetic treatments including hair transplant procedures, hair loss and alopecia treatments, skin and pigmentation therapies, acne care, cosmetic dentistry and plastic…
Serves private consumers seeking aesthetic and medical cosmetic treatments, including hair transplants, skin pigmentation and acne care, anti-ageing treatments, plastic surgery, cosmetic dentistry,…
Financial Health
StrongStrong · Hiring · 4% CAGR over 5y
Location
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Computed from 4 filingsOperates residential and nursing care homes for older adults, providing long‑term residential care, nursing support, respite and convalescent stays, and assisted/independent living lodges, with…
Serves older adults and their families seeking residential, nursing, respite, convalescent or supported independent living care in Emsworth, Prinsted and Hampshire.
Financial Health
HealthyHealthy · -5% CAGR over 3y
Location
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Computed from 5 filingsProvides moped and scooter rental services, offering models such as Yamaha and Honda for weekly or monthly hire. Includes online booking, motorcycle accessories sales, and garage services including…
Serves individual travellers, city commuters and visitors in London needing short- or longer-term moped and scooter hire for holidays, business trips and urban travel.
Financial Health
StrongStrong · Hiring · 19% CAGR over 4y
Location
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Computed from 5 filingsProvides further and higher education courses including vocational and academic programmes, functional skills and employability training. Works with awarding bodies and higher education partners to…
Serves individual learners in the West Midlands, especially underrepresented communities, disadvantaged groups, young people, unemployed or economically inactive adults, and employees seeking…
Financial Health
HealthyHealthy · Hiring · 83% CAGR over 4y
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Computed from 5 filingsProvides private hire transport services including airport transfers, minibus and coach hire, wheelchair-accessible transport, school runs, corporate travel and chauffeur-driven vehicles. Operates a…
Serves consumers, business professionals, schools and groups in Dudley and the West Midlands needing airport transfers, wheelchair-accessible travel, school transport, day trips, minibus hire or…
Financial Health
StrongStrong · Growing, Hiring · 19% CAGR over 4y
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Computed from 5 filingsProvides rubbish removal and waste clearance services for residential and commercial properties, including house, garden and furniture clearances. Also offers man-and-van collections, deliveries, and…
Serves residential and commercial customers within the M25, including homeowners, property owners, property management companies, offices, warehouses, building sites, schools, retailers, housing…
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides private tuition in maths and English, GCSE and SATs preparation, and operates exam centres offering GCSE, IGCSE, A Level, science practical and Functional Skills examinations. Also runs…
Serves parents and school-age children in London seeking after-school childcare, Maths/English tuition, SATs/GCSE support, and private candidates needing GCSE, IGCSE, A Level, science practicals or…
Financial Health
HealthyHealthy · Hiring · 11% CAGR over 4y
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Computed from 5 filingsProvides home care services including domiciliary care, live-in care and dementia support. Delivers personal care and daily living assistance for individuals in their own homes, with assessments and…
Serves individuals and families across Sussex and neighbouring areas seeking home-based care, including domiciliary, live-in and dementia support for people with personal care needs.
Financial Health
HealthyHealthy · Hiring · 46% CAGR over 4y
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Computed from 5 filingsOperates a hotel providing short‑stay accommodation in double, twin, triple and family rooms. Offers en‑suite rooms with Wi‑Fi, smart TVs and guest facilities, with 24‑hour reception and online…
Serves consumers seeking hotel stays in Enfield/North London, including solo travellers, couples, friends and families needing rooms for two to four adults.
Financial Health
HealthyHealthy · -7% CAGR over 4y
Location
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Computed from 5 filingsDesigns and supplies fitted kitchens, including contemporary, classic and German-style ranges. Provides kitchen planning and design services, cabinetry, islands, storage solutions, and related…
Serves residential homeowners in London, particularly consumers renovating or upgrading kitchens and seeking contemporary, classic, shaker or German-style options for small through large home spaces.
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 3 filingsOperates a fitness and leisure club offering gym facilities with cardio and weight training equipment, free weights and boxing equipment. Provides fitness classes, a heated swimming pool with lessons…
Serves consumers in St Helens seeking gym, swimming and spa facilities, including fitness-focused adults, families with children, parents booking swimming lessons, and non-members wanting occasional…
Financial Health
StableStable · 0% CAGR over 2y
Location
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Computed from 5 filingsSupplies landscaping and garden construction materials including decorative aggregates, paving, fencing, decking, turf, topsoil, compost, sand, gravel and cement. Operates a yard and online shop…
Serves trade customers and the public, including landscapers, builders, gardeners and homeowners undertaking garden, driveway and outdoor-space projects around Worcester and Pershore.
Financial Health
HealthyHealthy · -64% CAGR over 4y
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Computed from 4 filingsProvides mortgage brokerage and financial protection advice, helping clients compare and apply for mortgage products including first-time buyer, remortgage and buy-to-let loans. Also advises on…
Serves UK consumers seeking mortgages and insurance, including first-time buyers, remortgagers, home movers, affordable housing applicants and buy-to-let landlords, with some provision for business…
Financial Health
StableStable · -2% CAGR over 3y
Location
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Computed from 5 filingsSupplies and installs PVCu windows, doors and roofline products for residential properties, including casement, sash, flush sash and tilt‑and‑turn windows, composite, French, patio and bi‑fold doors,…
Serves homeowners with traditional and contemporary properties in Wales, Swansea and surrounding areas, targeting consumers seeking home improvement installations and finance options.
Financial Health
WeakWeak · -68% CAGR over 4y
Location
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Computed from 5 filingsProvides canal narrowboat holiday hire and self‑drive day boat rentals, offering equipped boats for short breaks and longer trips on inland waterways. Supplies route guides, trip planning…
Serves leisure customers and small groups seeking canal boat holidays or day hire, including families, couples, dog owners, celebration parties and corporate team-building groups.
Financial Health
StableStable · Hiring · 5% CAGR over 4y
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Computed from 4 filingsProvides coach and minibus hire with drivers for group transport, including school services, corporate travel, airport transfers, weddings, tours and event transport. Operates a fleet of 8–100+ seat…
Serves schools and local authorities, corporate travel buyers, and private groups planning weddings, parties, tours, airport transfers and sports events across Buckinghamshire, Oxfordshire,…
Financial Health
HealthyHealthy · Hiring · 44% CAGR over 3y
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Computed from 5 filingsProvides non-surgical cosmetic dermatology and aesthetic treatments, including laser hair removal, skin rejuvenation, chemical peels, micro‑needling, Botox and dermal fillers, acne therapy, PRP skin…
Serves individual consumers and patients in Brampton seeking non-surgical aesthetic skin, hair-loss and hair-removal treatments, including people with ethnic skin and varied skin types.
Financial Health
HealthyHealthy · Growing · 0% CAGR over 4y
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Computed from 2 filingsProvides energy‑efficiency upgrades under UK ECO grant schemes, including non‑condensing boiler replacements, first‑time central heating installations, air source heat pumps, and home insulation such…
Serves UK homeowners, tenants and eligible households in owned or rented properties seeking ECO grant-funded energy efficiency support, including those with older boilers or homes without central…
Financial Health
StableStable · 0% CAGR over 1y
Location
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Computed from 5 filingsProvides domiciliary home care services for adults, including personal care, dementia support, live-in care, respite care, and complex nurse-led care. Assists with daily living tasks, medication…
Serves individuals and families needing in-home care across Croydon, Sutton, Redbridge and surrounding London areas, including older adults, people with dementia or complex health needs, and family…
Financial Health
StrongStrong · 50% CAGR over 3y
Location
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Computed from 4 filingsOperates a hotel providing guest accommodation with en-suite rooms and breakfast. Also runs a public bar and restaurant serving lunch and dinner, and offers a function room for weddings, parties and…
Serves leisure travellers, diners and boating visitors to the Norfolk Broads, including families, pet owners and guests seeking riverside stays. Also targets wedding, party and business event…
Financial Health
StrongStrong
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Computed from 3 filingsProvides mortgage brokerage and financial advice services, helping clients arrange residential, first-time buyer, remortgage and buy-to-let mortgages. Also advises on personal protection and…
Serves UK consumers seeking mortgage and protection advice, including first-time buyers, home movers, remortgagers, and individual landlords buying or refinancing buy-to-let properties.
Financial Health
StrongStrong · Hiring · 55% CAGR over 2y
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Computed from 3 filingsProvides residential estate agency services including property sales and lettings, online valuations, and marketing of homes. Offers fixed‑fee packages for sellers and landlords, buyer services, and…
Serves homeowners, property sellers, landlords, buyers and renters in Norfolk, including Great Yarmouth, Fakenham, King’s Lynn, Dereham, Swaffham and the Norfolk Broads, with additional focus on land…
Financial Health
HealthyHealthy · Hiring · 18% CAGR over 2y
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Computed from 5 filingsProvides domiciliary homecare services for people living in their own homes, including personal care and daily living support. Delivers regulated care through trained carers and also offers supported…
Serves vulnerable adults and older people living in their own homes, plus their families and carers, in Hampshire areas including Andover, Winchester, Eastleigh, New Forest and Southampton.
Financial Health
HealthyHealthy · Hiring · 100% CAGR over 4y
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Financial sub-scores
Computed from 3 filingsDesigns and installs smart home and home automation systems for residential properties, including lighting, climate, security and audiovisual control. Provides smart home consultancy, bespoke home…
Serves private residential clients and homeowners planning new builds, full home renovations or luxury upgrades, including those seeking integrated interior design and smart-home features.
Financial Health
HealthyHealthy · Hiring · 73% CAGR over 2y
Location
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Computed from 3 filingsProvides domestic and commercial cleaning services, including regular home cleaning, end‑of‑tenancy and deep cleans, and industrial facility cleaning. Also offers ironing, laundry and dry cleaning…
Serves both consumers and organisations, including busy households needing domestic cleaning, ironing and laundry, plus commercial, industrial, public and private sector buyers such as offices,…
Financial Health
StrongStrong · Hiring · 8% CAGR over 2y
Location
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Showing 50 of 182 — +132 more with verified decision-maker contacts, live data, and CRM sync.
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Showing 50 of 182 — +132 more with verified decision-maker contacts, live data, and CRM sync.
How Chaty usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling. B2C companies are identified using Firmbase's semantic classification of company activity, built from filings, websites and registered SIC codes rather than SIC codes alone. The detected counts and share figures on this page are computed within that sector cohort, so "share" always means share of B2C companies with a detectable system — not of all UK companies.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Chaty is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
UK B2C by Live chat
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Frequently asked questions
How many UK B2C companies use Chaty?
What share of UK B2C companies run Chaty?
How is Chaty usage detected?
What size B2C companies use Chaty in the UK?
What do Chaty-running B2C companies also run?
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