Most-Used Live chat by UK Companies (2026)
Detected live chat market share across 5,859 UK companies, with Tawk.to first on 35.8% (2,098 detections).
Among 2,066,481 trading UK companies, 5,859 have a detectable Live chat system. Tawk.to has the largest share at 35.8% (2,098), followed by Tidio at 13.3% (781), LiveChat at 10.0% (585) and Freshworks at 7.4% (434).
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The pattern is unusually consistent by employer size. Tawk.to leads Under 10 employees with 35.2% of 3,546 companies, 10–50 employees with 36.9% of 1,980 companies, and Over 50 employees with 35.7% of 333 companies.
Usage then breaks into a long tail. Chaty has 5.6% (330), NinjaTeam 5.1% (296), Joinchat 3.8% (224) and Yomdel 3.4% (202), while 12 further systems cover 1,012 companies.
5,859
Companies with detected Live chat
Of 2,066,481 UK companies
0.3%
Detection rate
2026
20
Systems detected
In this category
35.8%
Leader share
Tawk.to
UK companies Live chat market share
Live chat compared
| System | UK companies | Share | Median headcount | London share | Typical profile |
|---|---|---|---|---|---|
| Tawk.to | 2,092 | 35.7% | 7 | 16.9% | Median seven staff, 35.8% share |
| Tidio | 788 | 13.4% | 7 | 18.6% | Median seven staff, 13.3% share |
| LiveChat | 575 | 9.8% | 8 | 18.3% | Median eight staff, 10.0% share |
| Freshworks | 430 | 7.3% | 8 | 26.5% | Median eight staff, 26.5% London share |
| Chaty | 333 | 5.7% | 6 | 31.8% | Median six staff, 31.8% London share |
| NinjaTeam | 302 | 5.2% | 6 | 24.3% | Median six staff, 24.3% London share |
| Joinchat | 224 | 3.8% | — | — | View these companies in Firmbase → |
| Yomdel | 202 | 3.4% | — | — | View these companies in Firmbase → |
| Crisp | 156 | 2.7% | — | — | View these companies in Firmbase → |
| Pure Chat | 147 | 2.5% | — | — | View these companies in Firmbase → |
| Chatbase | 123 | 2.1% | — | — | View these companies in Firmbase → |
| Drift | 108 | 1.8% | — | — | View these companies in Firmbase → |
| Help Scout | 97 | 1.7% | — | — | View these companies in Firmbase → |
| Smartsupp | 87 | 1.5% | — | — | View these companies in Firmbase → |
| Leadoo | 80 | 1.4% | — | — | View these companies in Firmbase → |
| Qualified | 71 | 1.2% | — | — | View these companies in Firmbase → |
| JivoChat | 64 | 1.1% | — | — | View these companies in Firmbase → |
| Formilla | 60 | 1% | — | — | View these companies in Firmbase → |
| MsgBoxx | 51 | 0.9% | — | — | View these companies in Firmbase → |
| Zoho SalesIQ | 28 | 0.5% | — | — | View these companies in Firmbase → |
Systems detected below the page threshold appear with counts only; their full lists are available in the Firmbase app.
Market leader by size
The leading Live chat system shifts with company size: among UK companies with under 10 employees, Tawk.to leads at 35.2% of the 3,546 with a detectable system; among UK companies with 10–50 employees, Tawk.to leads at 36.9% of the 1,980 with a detectable system; and among UK companies with over 50 employees, Tawk.to leads at 35.7% of the 333 with a detectable system.
Under 10 employees
35.2% of band
This is the largest detected band, with 3,546 companies. Tawk.to accounts for 35.2%, with the remainder split across the other detected Live chat systems.
10–50 employees
36.9% of band
The mid-sized band covers 1,980 companies and looks close to the overall market shape. Tawk.to has the largest share at 36.9%.
Over 50 employees
35.7% of band
Larger employers make up a smaller detected group, with 333 companies. Tawk.to still has the largest share at 35.7%, so the size split does not produce a different named leader.
How Live chat usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
All product names are trademarks of their respective owners. Firmbase is not affiliated with, sponsored by, or endorsed by any trademark owner.
UK companies by Live chat
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Frequently asked questions
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