B2C Companies Using Crisp in the UK: 56 Active Firms (2026)
UK B2C companies running live chat support direct consumer sales, service and onboarding through website-based messaging tools.
For consumer-facing operators, the live-chat layer usually sits between paid acquisition, service and retention rather than inside a stand-alone support function. Adoption tends to signal a direct web channel with enough inbound demand to justify monitored messaging, routing rules and hand-off into sales or operations teams. In e-commerce it supports basket questions and post-purchase queries; in consumer services it covers eligibility, booking and onboarding. The relevant buyers are typically owner-managed or mid-market operators, with marketing, customer experience and operations sharing responsibility for conversion and response quality.
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Across the UK, 56 actively trading B2C firms are detected running this live-chat system, making it a narrow adoption cohort within consumer web operations. The employment footprint is more visible than the company count suggests, with 1,589 reported employees across the cohort. Within the sector’s live-chat category, the system accounts for 1.6% of detected usage in a 3,460-company comparison set. Registered addresses skew towards London (37.5%) and the South East (23.2%), followed by the North West (12.5%), South West (7.1%) and East of England (5.4%).
Website chat is close to the points where consumers disclose names, contact details, order issues and service needs, so procurement is usually less trivial than the widget suggests. Buyers need to check where transcripts are stored, how long conversations are retained, and whether chat agents can see payment, booking or account information. For retailers, hospitality operators and trades businesses, the tool also sits beside consent banners, analytics tags and contact forms, which makes ownership split between marketing, service and technical teams.
Adoption appears likely to remain selective rather than universal. The cohort tends to suit businesses with direct consumer demand, repeat service interactions and a willingness to staff web conversations during trading hours. Some firms will fold chat into broader customer-experience suites as procurement matures; others will keep lighter tools where the main requirement is quick pre-sale qualification. The pressure point is less the chat window itself than the operational discipline around routing, response times and storing customer conversations without creating avoidable privacy or service-quality risk.
Adoption by company size
Adoption of Crisp varies by company size across the trading UK B2C companies in this cohort. 0.1% of the 54,825 companies with under 10 employees run Crisp (30 detected). 0.1% of the 26,843 companies with 10–50 employees run Crisp (22 detected). 0% of the 3,060 companies with over 50 employees run Crisp (1 detected). That is a 0.1% gap between the over 50 employees and under 10 employees bands.
56
Active firms
2026
1.6%
Of detected Live chat share
UK B2C
8
Median headcount
Filed accounts
102
Verified contacts
Across this cohort
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Key facts
About 5% of the trading cohort reports turnover above £5M (3 of 56 firms) — the rest sits below that revenue band.
8% of the cohort was incorporated since 2022 (5 firms), so a sizeable share is in its first few filing cycles.
Within UK B2C firms with a detectable live-chat system, this live-chat tool accounts for 1.6% (56) of the 3,460-company detectable category; the two largest alternatives account for 23.2% (801) and 14.3% (495).
Registered offices are concentrated in London and the South East, which represent 37.5% (21) and 23.2% (13) of the cohort respectively; the North West follows at 12.5% (7).
Website-stack overlap is mostly operational rather than sector-specific, with the two most common co-detected technologies present on 60.7% (34) and 58.9% (33) of sites.
E-commerce is the largest tagged sector inside the group at 30.4% (17), ahead of Field Services & Trades at 16.1% (9), with Travel & Hospitality, Fashion & Retail and Wholesale & Distribution each at 10.7% (6).
Live chat market share among UK B2C
What else do Crisp-running B2C run?
Share of the 56 Crisp-running UK companies where each technology was also detected. As of June 2026.
Where Crisp B2C are, and how healthy they look
By region
By registered-office region; companies without a regional match count toward Rest of UK.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
8
Median headcount
£542.3K
Median UK turnover
5.4%
Above £5M turnover
5
Incorporated since 2022
102 verified decision-maker contacts
across these 56 companies, with emails available in Firmbase. Filter by role, seniority and stack.
Top UK B2C using Crisp
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Operates holiday park resorts offering short breaks and self‑catering accommodation including lodges, static caravans, cottages, treehouses and beach huts. Also sells holiday homes and lodges for…
Sells to UK consumers seeking leisure breaks and self-catering stays, including families, couples and pet owners, and to individuals looking to buy holiday lodges or static caravans for holiday home…
Location
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Financial sub-scores
Computed from 3 filingsOperates an online platform for booking car rentals. Lists vehicles from rental providers across airports and cities worldwide, allowing users to compare options, manage reservations, and arrange…
Serves B2C travellers, holidaymakers and visitors booking rental cars online at airports, cruise ports and city locations across international destinations.
Financial Health
StrongStrong · Hiring · 13% CAGR over 2y
Location
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Operates holiday park resorts offering self‑catering accommodation such as lodges, static caravans, cottages, beach huts and treehouses for short breaks and holidays, and sells holiday homes and…
Serves UK consumers seeking holiday park breaks and prospective private buyers of holiday lodges or static caravans, including families, couples, pet owners and people looking for self-catering, spa,…
Location
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Operates holiday park resorts offering self‑catering accommodation including lodges, static caravans, beach huts and cottages. Provides short-break and holiday bookings and sells holiday home…
Serves UK consumers, including families, couples, pet owners and leisure travellers seeking holiday park breaks, plus private buyers looking to own static caravans or lodges.
Location
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Financial sub-scores
Computed from 5 filingsProvides fibre broadband internet services and communication packages including landline phone, TV streaming bundles, and mobile plans for residential and business customers, and manages service…
Sells primarily to UK consumers and households seeking home broadband, phone, mobile and TV services, including people switching from other providers and customers wanting bundled connectivity and…
Financial Health
StableStable · Hiring · 53% CAGR over 4y
Location
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Operates a holiday park resort offering self‑catering lodge accommodation for short breaks and holidays, and sells holiday home ownership including lodges and static caravans, with on‑site leisure…
Sells to UK leisure travellers seeking short breaks and holiday stays, including families, couples and pet owners, and to consumers looking to buy or finance holiday lodges and static caravans for…
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Operates a holiday park resort providing self‑catering lodge and caravan accommodation for short breaks and holidays, and sells holiday homes and lodges for private ownership within managed holiday…
Sells to UK holidaymakers, including families, couples and pet owners seeking short breaks or self-catering stays, and to consumers looking to buy holiday homes such as lodges and static caravans for…
Location
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Financial sub-scores
Computed from 4 filingsOnline retailer of beauty and personal care products, selling skincare, haircare and body care items including face masks, hair masks, shampoos, conditioners, serums, scrubs, lip care products and…
Sells direct to consumers buying beauty, skincare, haircare, bodycare and gift products, including women, men, teenagers and gift shoppers, with online purchasing and international delivery options.
Financial Health
StrongStrong · Profitable, Growing, Hiring · 57% CAGR over 3y
Location
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Computed from 5 filingsDesigns and sells women’s and children’s clothing and accessories through an online store. Product range includes dresses, hoodies, knitwear, swimwear, scarves, bags and gifts, with selected items…
Sells mainly to consumers, particularly women shopping for clothing, accessories and gifts, plus parents buying kids’ and babywear. Also targets gift buyers through personalised products, vouchers…
Financial Health
StrongStrong · Growing, Hiring · 177% CAGR over 4y
Location
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Computed from 5 filingsDevelops a personal finance mobile app that aggregates bank accounts, tracks spending and subscriptions, sets budgets and bill reminders, and provides analytics on net worth. Also offers payments,…
Serves consumers seeking personal finance management, including everyday budgeters, renters, savers, beginner investors, and users managing personal, joint or small business accounts; also addresses…
Financial Health
StrongStrong · Growing, Hiring · 24% CAGR over 4y
Location
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Computed from 3 filingsProvides travel agency services arranging tailor‑made holidays, cruises, villas, city breaks, weddings and touring trips. Works through a network of travel consultants who advise customers and…
Serves UK consumers seeking luxury holidays, including families, couples planning honeymoons or weddings, cruise travellers, accessible-travel customers, and clients booking villas, city breaks or…
Financial Health
HealthyHealthy · -6% CAGR over 2y
Location
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Operates a holiday park resort offering self‑catering accommodation including lodges and static caravans, with leisure and spa facilities. Also markets and sells holiday homes and lodge ownership…
Serves UK consumers seeking holiday breaks and holiday home ownership, including families, couples, pet owners and buyers of static caravans or lodges across regional resort destinations.
Location
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Computed from 5 filingsDevelops and sells hair and scalp care products inspired by Ayurvedic practices, including hair oils, shampoos, conditioners, masks, dry shampoo and scalp tools, sold online as individual products,…
Sells directly to consumers seeking premium hair and scalp care, particularly shoppers interested in Ayurvedic-inspired, vegan and cruelty-free beauty products through its online store.
Financial Health
DistressedDistressed
Location
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Computed from 5 filingsOrganises gap year, adventure travel, volunteering and paid work abroad programmes for young adults. Offers group tours, round‑the‑world trips and short‑term travel experiences across multiple…
Sells to 18-30 consumers, especially first-time backpackers, solo travellers, gap year students, university students, young workers on short breaks, couples and groups of friends seeking overseas…
Financial Health
StrongStrong · Hiring · 12% CAGR over 4y
Location
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Computed from 4 filingsOperates an online retail platform selling nutritional and wellness products, including meal replacement powders, dietary supplements for digestion and weight management, vitamin blends, and related…
Sells directly to consumers, especially women, seeking health, weight-management, fitness, digestion and beauty supplement products through an online retail store.
Financial Health
WeakWeak
Location
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Operates a holiday park resort offering self‑catering lodge accommodation and short breaks. Also markets and sells holiday lodges and static caravans for private ownership, with booking services and…
Serves UK consumers seeking leisure breaks or holiday home ownership, including families, couples, pet owners, and outdoor, spa, golf and self-catering holidaymakers.
Location
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Computed from 5 filingsProvides international money transfer and foreign exchange services, offering multi‑currency accounts for businesses and individuals to send, receive and manage payments in different currencies for…
Serves individuals and businesses needing multi-currency payments, including MSBs, SMEs, importers and exporters, freelancers, IT and cross-border service providers, and marketplaces.
Financial Health
HealthyHealthy · 0% CAGR over 5y
Location
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Computed from 3 filingsDistributes and sells architectural paints and coatings through specialist retailers and an online shop. Offers interior and exterior paint products, colour samples, colour cards, and digital tools…
Serves UK consumers decorating homes, professional painters/decorators and interior design trade customers, while also supplying specialist paint retailers and stockists.
Financial Health
StrongStrong · Growing, Hiring · 18% CAGR over 2y
Location
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Computed from 5 filingsProduces and sells French-style pâtisserie products including macarons, chocolates, cakes and confectionery through online ordering, home delivery and click‑and‑collect. Also offers wholesale supply,…
Serves UK consumers buying gift pâtisserie for home delivery or click-and-collect, plus businesses seeking wholesale supply, masterclasses or pastry consultancy.
Financial Health
StrongStrong · Growing, Hiring · 22% CAGR over 4y
Location
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Computed from 4 filingsProvides private drug and alcohol addiction treatment services, including residential detox and rehabilitation, outpatient programmes, assessments, therapy and counselling, and aftercare support for…
Serves private individuals with drug or alcohol dependence, and their families or loved ones seeking addiction treatment support, primarily for residential and outpatient care in Essex, London and…
Financial Health
StrongStrong · Growing, Hiring · 7% CAGR over 3y
Location
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Computed from 5 filingsProvides in-home care and nursing services for elderly and vulnerable individuals, including hourly, 24-hour and live-in care, memory and dementia support, post-hospital care, palliative care, and…
Serves private individuals and families in Essex and East London seeking in-home support for older adults, people leaving hospital, and those with dementia, cancer, Parkinson’s, stroke or end-of-life…
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 5 filingsOnline retailer of vaporizers and related accessories, including portable and desktop vaporizer devices, concentrate pens, e‑rigs, grinders, batteries, chargers, glass adapters, cleaning products,…
Sells direct to UK adult consumers, vaping enthusiasts and hobbyists buying portable or desktop vaporizers, concentrate devices, dabbing accessories, parts and cleaning supplies.
Financial Health
StableStable · -3% CAGR over 4y
Location
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Computed from 3 filingsProvides home buyers’ and home sellers’ protection insurance that reimburses upfront costs if a property transaction falls through, covering expenses such as conveyancing, solicitor fees, mortgage…
Serves UK consumers involved in residential property transactions, including first-time buyers, homeowners selling a property, landlords and property investors seeking protection against failed…
Financial Health
HealthyHealthy · 0% CAGR over 2y
Location
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Computed from 5 filingsSupplies flat‑pack kitchens, kitchen cabinets, and replacement kitchen doors through an online retail store. Offers cabinet units, door styles, handles, accessories, and integrated appliances…
Sells primarily to UK homeowners undertaking kitchen renovations, upgrades or new installations, including DIY buyers seeking replacement doors, cabinets and appliances. Serves consumers across…
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 4 filingsDevelops and sells household cleaning products including laundry detergent sheets, fabric conditioner sheets, dissolvable cleaning spray tablets, dishwasher tablets, refillable foaming hand soap, and…
Sells direct to UK consumers and households seeking eco-friendly, plastic-reducing alternatives for laundry, dishwashing, surface cleaning and hand soap through an online shop.
Financial Health
StableStable · Hiring · 19% CAGR over 3y
Location
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Operates a holiday park resort providing self‑catering holiday accommodation including lodges, static caravans, cottages, treehouses and beach huts, and offers on‑site holiday home ownership with…
Sells to UK consumers seeking holiday breaks and self-catering stays, including families, couples and pet owners, and to individual buyers interested in owning holiday lodges or static caravans at…
Location
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Operates holiday park resorts offering short breaks and self‑catering accommodation including lodges, static caravans, treehouses, beach huts and cottages. Also sells holiday homes and lodges for…
Serves UK consumers seeking holiday park breaks and holiday home ownership, including families, couples, pet owners and buyers of static caravans or lodges across coastal and countryside resorts.
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Operates holiday park resorts offering short breaks and self‑catering accommodation including lodges, static caravans, cottages, beach huts and treehouses. Also sells holiday home ownership at its…
Sells to UK leisure consumers seeking self-catering short breaks and holiday accommodation, including families, couples and pet owners. Also targets individuals looking to buy holiday homes, lodges…
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Computed from 5 filingsRetailer of luxury jewellery and watches through physical stores and an online shop. Sells diamond engagement rings, bracelets, necklaces, and branded timepieces, including new and pre-owned watches,…
Sells to consumers seeking luxury watches, jewellery, engagement rings and gifts, including men and women shopping in-store or online for premium and pre-owned designer brands.
Financial Health
HealthyHealthy · -68% CAGR over 4y
Location
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Computed from 5 filingsOperates a travel agency specialising in luxury holidays and cruises. Arranges tailor‑made trips, cruise bookings and holiday packages to global destinations, working with major cruise lines and tour…
Serves B2C leisure travellers and holidaymakers seeking luxury cruises and personalised holidays to worldwide destinations, including clients booking through specialist travel advisors.
Financial Health
StableStable · 0% CAGR over 4y
Location
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Computed from 5 filingsOperates caravan and camping holiday parks offering short‑stay accommodation and on‑site leisure facilities. Sells new and used static caravans and lodges for holiday home ownership and manages…
Serves consumers seeking caravan, lodge, camping and holiday park stays in North Wales, including families, holidaymakers and buyers of static caravans or lodges for holiday home ownership.
Financial Health
HealthyHealthy · Hiring · 8% CAGR over 4y
Location
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Computed from 3 filingsOnline retailer of fragrances inspired by designer perfumes, offering eau de parfum in various scents for men, women and unisex. Also sells home fragrance products including candles, essential oils,…
Serves individual consumers shopping online for affordable alternatives to high-street designer perfumes, including women, men and unisex fragrance buyers, plus customers purchasing home and car…
Financial Health
HealthyHealthy · -70% CAGR over 2y
Location
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Computed from 5 filingsProvides online secondary education for students aged 11–18, delivering virtual classes for Years 7–11 and sixth form A‑level courses. Offers GCSE preparation, tutoring, enrichment activities and…
Serves families seeking online British secondary education for 11–18-year-olds, including international and Middle East/GCC families, student-athletes, performers, SEND/neurodiverse learners and…
Financial Health
StableStable · -18% CAGR over 4y
Location
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Computed from 5 filingsDesigns and installs outdoor living structures including pergolas, glass verandas, glass rooms, awnings, outdoor kitchens and carports. Provides bespoke garden structures with features such as…
Serves homeowners across the UK and some businesses seeking bespoke outdoor living spaces for gardens, terraces, balconies, hospitality areas or customer-facing premises.
Financial Health
StrongStrong · Hiring · 12% CAGR over 4y
Location
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Computed from 5 filingsOperates an online booking and advisory service for stays, weddings and events at historic castles. Curates and promotes castle hotels and exclusive‑use venues, arranging accommodation, private hire,…
Serves consumers planning castle stays, weddings, seasonal breaks and private celebrations, plus businesses booking corporate events and meetings. Targets travellers, engaged couples, wedding parties…
Financial Health
StrongStrong · Hiring · 8% CAGR over 4y
Location
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Computed from 3 filingsSupplies and installs residential glazing and home improvement products including uPVC and aluminium windows, external doors, conservatories, porches, and roofline systems. Also offers conservatory…
Serves residential homeowners in Kent looking to improve or extend their homes, including buyers of replacement windows, doors, conservatories, roofline products, porches, garden rooms and related…
Financial Health
HealthyHealthy · -2% CAGR over 2y
Location
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Computed from 4 filingsRetailer of new and used motorcycles and scooters, including Suzuki, Peugeot and CFMOTO models. Provides motorcycle servicing, MOT testing and finance, and sells parts, riding gear, helmets,…
Serves motorcycle and scooter riders, including new and used bike buyers, commuters, leisure riders and owners seeking branded riding gear, parts, accessories, servicing and MOTs online or in store.
Financial Health
HealthyHealthy · Growing · 0% CAGR over 3y
Location
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Operates an online retail store selling false eyelashes and related beauty products, including pre-glued lashes, magnetic lashes, strip lashes, DIY lash extension clusters, starter kits, adhesives,…
Targets beauty consumers buying at-home lash products, including everyday users seeking natural or dramatic looks, plus makeup artists through an MUA discount.
Financial Health
N/AN/A
Location
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Computed from 5 filingsManufactures and sells handmade home fragrance products including wax melts, candles, reed diffusers, fragrance oils and room sprays. Offers gift sets and subscription boxes through an online store,…
Sells primarily to consumers buying home fragrance and wellbeing products for their homes or as gifts, via its online shop and stores. Also serves retail trade buyers and independent stockists…
Financial Health
HealthyHealthy · Hiring · 14% CAGR over 4y
Location
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Computed from 4 filingsDesigns and sells at-home craft kits including air‑dry clay pottery kits, pottery painting sets, candle‑making kits, and foam dough projects. Kits include tools, materials, paints, and instructions…
Sells to consumers seeking at-home creative activities, including adults, children, couples, families and gift buyers, with some appeal to teams planning craft events.
Financial Health
HealthyHealthy · Hiring · 26% CAGR over 3y
Location
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Computed from 4 filingsConverts Volkswagen Transporter, VW Crafter and similar vans into campervans, including interior fitting, elevating roofs, heating, electrical systems and seating. Also supplies conversion parts,…
Serves private van owners and active families seeking VW Transporter, Crafter or MAN TGE camper conversions, plus DIY converters and trade buyers purchasing conversion parts and furniture kits.
Financial Health
WeakWeak · -11% CAGR over 4y
Location
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Operates a holiday park resort offering self‑catering lodge accommodation for short breaks and holidays. Also sells holiday homes including lodges and static caravans, and provides booking services…
Serves UK consumers seeking holiday park breaks and prospective owners of static caravans or lodges, including families, couples, pet owners and leisure travellers interested in self-catering, spa,…
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Operates a holiday park resort offering self‑catering accommodation including lodges, caravans, cabins and other holiday units for short breaks and vacations. Also markets and sells holiday lodges…
Serves UK leisure consumers, including families, couples, pet owners and short-break holidaymakers, as well as individuals looking to buy static caravans or lodges at holiday park resorts.
Location
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Operates a holiday park resort providing self‑catering accommodation including lodges, static caravans and cabins. Also sells holiday home ownership units and manages park facilities for short…
Serves UK consumers seeking holiday park breaks and lodge accommodation, including families, couples, pet owners and short-break travellers, plus private buyers looking to purchase static caravans or…
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Computed from 2 filingsOperates an amusement park and resort featuring rollercoasters, rides and themed attractions including Nickelodeon Land. Provides live shows, events, restaurants, retail outlets and on-site hotels,…
Serves leisure visitors, families, thrill-seekers, tourists, school and group trips, local residents, and short-break guests, with additional offers for event and conference organisers.
Financial Health
WeakWeak · Hiring · 13% CAGR over 1y
Location
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Computed from 5 filingsOperates a tour operator offering group and solo activity holidays focused on cooking, painting, Pilates, photography, language learning and Nordic walking, with organised accommodation, tuition and…
Sells to individual leisure travellers, especially solo adults over 50/60, seeking group cooking, painting, Pilates, language, photography or walking holidays in Italy, Spain, Scotland and Morocco.
Financial Health
StableStable · Hiring · 9% CAGR over 4y
Location
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Computed from 5 filingsSupplies artificial grass and landscaping materials, including composite decking, fencing, cladding, wall panels and artificial green walls. Also sells related accessories, samples and installation…
Sells mainly to UK homeowners and DIY customers buying artificial grass, composite decking, fencing, cladding, porcelain paving and green wall products for residential gardens and outdoor spaces.
Financial Health
StableStable · -13% CAGR over 5y
Location
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Computed from 5 filingsProvides gas boiler installation services linked to government energy‑efficiency schemes. Conducts eligibility assessments, technical surveys, and installation of replacement boilers for households,…
Serves UK homeowners and low-income households eligible for ECO4 or similar boiler grants, especially those with older or inefficient boilers and households checking grant eligibility.
Financial Health
StrongStrong · Growing, Hiring · 16% CAGR over 4y
Location
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Computed from 4 filingsProvides English language education for international students, offering general English courses, IELTS and Cambridge exam preparation, evening and intensive classes, online learning, and junior…
Serves international students, adult learners and juniors aged 5–17 seeking English study in the UK, including IELTS/Cambridge exam candidates, summer school pupils, groups and education agents.
Financial Health
StrongStrong · Hiring · 34% CAGR over 3y
Location
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Computed from 5 filingsProvides pest control and pest prevention services for domestic and commercial properties, treating infestations such as rats, mice, insects and bed bugs. Also installs bird control systems including…
Serves homeowners and commercial clients across the UK, including business owners and organisations needing domestic, commercial, and bird-related pest services.
Financial Health
StrongStrong · Hiring · 30% CAGR over 5y
Location
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How Crisp usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling. B2C companies are identified using Firmbase's semantic classification of company activity, built from filings, websites and registered SIC codes rather than SIC codes alone. The detected counts and share figures on this page are computed within that sector cohort, so "share" always means share of B2C companies with a detectable system — not of all UK companies.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Crisp is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
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Frequently asked questions
How many UK B2C companies use Crisp?
What share of UK B2C companies run Crisp?
How is Crisp usage detected?
What size B2C companies use Crisp in the UK?
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