B2C Companies Using Joinchat in the UK: 118 Active Firms (2026)
B2C companies running website chat widgets use on-site messaging to convert consumer traffic and support online enquiries across the UK.
Buying centres tend to sit around marketing, customer service and the website owner, rather than central IT. For B2C operators, the widget is part of the front-door stack: capturing contact details, qualifying enquiries, routing service questions and nudging hesitant visitors towards a call, booking or checkout. Adoption usually signals a business with enough inbound web demand to justify response processes, but not necessarily a large contact-centre operation. The typical buyer appears to be a small to mid-market operator with lean teams, direct consumer revenue, and a preference for tools that can be run by commercial staff without a long implementation cycle.
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The UK adoption cohort comprises 118 actively trading B2C companies running this chat widget. Together, they report 1,558 employees, which points to a mostly staffed small-business and lower-mid-market footprint rather than a set of dormant web domains. Within the sector's detected live-chat stack, the system ranks ninth with a 3.4% category share. Registered addresses skew towards London at 32.2%, followed by the South East at 13.6%, the East of England and North West at 11.0% each, and the South West at 6.8%.
Procurement is usually less about enterprise licence review than about website ownership, privacy practice and hand-off into customer-service routines. Because chat transcripts can contain health, booking, home-address or payment-adjacent context, operators need a clear route from web enquiry to internal case handling, with retention limits and staff access controls. The sector mix also matters: healthcare providers and trades businesses tend to handle higher-sensitivity enquiries than simple retail checkouts, so the same widget can carry different compliance risk depending on where it sits in the customer journey.
Adoption appears likely to remain practical rather than fashion-led. Bundling pressure from website builders, CRM suites and marketing automation tools may make stand-alone chat widgets harder to justify where enquiries are low-value or sporadic. Against that, owner-managed consumer businesses still tend to prefer lightweight tools that can be changed without a website rebuild. Over time, the more defensible use cases look like triage, appointment capture and post-purchase service, especially where staff are already stretched and phone response is patchy.
Adoption by company size
Adoption of Joinchat varies by company size across the trading UK B2C companies in this cohort. 0.2% of the 54,825 companies with under 10 employees run Joinchat (85 detected). 0.1% of the 26,843 companies with 10–50 employees run Joinchat (32 detected). 0.2% of the 3,060 companies with over 50 employees run Joinchat (5 detected).
118
Active firms
2026
3.4%
Of detected Live chat share
UK B2C
7
Median headcount
Filed accounts
180
Verified contacts
Across this cohort
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Key facts
About 1% of the trading cohort reports turnover above £5M (1 of 118 firms) — the rest sits below that revenue band.
11% of the cohort was incorporated since 2022 (14 firms), so a sizeable share is in its first few filing cycles.
Within B2C firms with a detectable live-chat system, this cohort accounts for 3.4% (118) of a 3,457-company denominator.
London accounts for 32.2% (38) of registered addresses, followed by the South East at 13.6% (16), the East of England at 11.0% (13), and the North West at 11.0% (13).
Every site in the cohort is detected on the same content-management system, with the same page-builder also present on 44.9% (53).
Consumer-service tags dominate the sector mix, with healthcare providers at 31.4% (37), field services and trades at 16.9% (20), and travel and hospitality at 11.9% (14).
Credit profile scoring is uneven, with 19.5% (23) classed as stable, 18.6% (22) as weak, and 6.8% (8) as distressed.
Live chat market share among UK B2C
What else do Joinchat-running B2C run?
Share of the 118 Joinchat-running UK companies where each technology was also detected. As of June 2026.
Where Joinchat B2C are, and how healthy they look
By region
By registered-office region; companies without a regional match count toward Rest of UK.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
7
Median headcount
£365K
Median UK turnover
0.8%
Above £5M turnover
14
Incorporated since 2022
180 verified decision-maker contacts
across these 118 companies, with emails available in Firmbase. Filter by role, seniority and stack.
Top UK B2C using Joinchat
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsOperates an online retail store selling groceries, beverages, grains, spices, fresh produce, and packaged foods, alongside household goods, toiletries, health products, baby items, and beauty and…
Serves UK consumers and households seeking African, especially Nigerian, groceries, fresh foods, household goods, health and beauty items, plus some wholesale buyers of staple grains and oils.
Financial Health
StrongStrong · Hiring · 19% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsProvides private hire minicab and chauffeur-driven transport services, including local journeys, airport transfers, and meet-and-greet pickups. Operates a fleet of saloon, estate, MPV, executive, and…
Serves consumers and organisations needing minicab transport in and around New Malden, including airport travellers, local passengers, families and groups, wheelchair users, business and leisure…
Financial Health
StrongStrong · Hiring · 8% CAGR over 4y
Location
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Financial sub-scores
Computed from 3 filingsProvides heating, plumbing and drainage services including boiler and central heating installation, repair and maintenance. Offers emergency callouts, drain clearance, appliance repairs, and…
Targets domestic property owners, landlords requiring gas certificates, and businesses across Kent with premises that need heating, plumbing and drainage cover or emergency call-outs.
Financial Health
StrongStrong
Location
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Financial sub-scores
Computed from 5 filingsOperates an online store selling natural health products including herbal supplements, vitamins, teas, skincare items, and nutritional foods, with products aimed at sleep support, immunity, pain…
Sells direct to consumers seeking natural health, wellness and skincare products, including people managing weight, diabetes, pain, sleep, immunity and hormonal concerns, plus elderly people,…
Financial Health
StrongStrong · Growing, Hiring · 8% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsDesigns and sells personalised stationery and gift products through an online shop, including diaries, planners, notebooks, journals, calendars, letter writing sets, photo albums and wedding or…
Serves individual consumers shopping online for personalised stationery and gifts, especially buyers choosing presents for mothers, partners, friends, teachers, weddings, new babies, birthdays and…
Financial Health
WeakWeak · -2% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsDesigns and sells tailor‑made holidays to the United States and Canada, including fly‑drive trips, motorhome hire, escorted tours, cruises and adventure packages, with travel planning, itinerary…
Serves consumers and leisure travellers seeking tailor-made USA and Canada holidays, including families, groups, fly-drive, motorhome, escorted tour, cruise, beach, adventure and motorcycle holiday…
Financial Health
StableStable · 0% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsOperates an online retail store selling homeware and household goods, including bedding, curtains, towels, kitchen appliances, toys, seasonal decorations, electronics, DIY products, and office and…
Sells primarily to online consumers shopping for household goods, toys, seasonal decorations, kitchen items, electronics, health and beauty products, with some office and business supplies for small…
Financial Health
DistressedDistressed · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides dental care including cosmetic dentistry, orthodontics, dental implants, veneers, teeth whitening, hygiene treatments, root canal therapy and restorative procedures. Offers patient…
Serves private dental patients in London, particularly adults seeking cosmetic, implant, orthodontic, routine and facial aesthetic treatments.
Financial Health
StableStable · -7% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsProvides private hire taxi services including local journeys, airport transfers and seaport transfers. Offers pre-booked passenger transport with pickup and drop-off services, booking by phone or…
Serves consumers and travellers in Basingstoke and surrounding areas, including local passengers and people needing airport or seaport transfers to major UK airports and ports.
Financial Health
StrongStrong · Hiring · 82% CAGR over 3y
Location
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Financial sub-scores
Computed from 5 filingsRetailer of antique, vintage and modern jewellery including engagement rings, necklaces, earrings and bracelets. Also buys pre-owned jewellery and provides services such as jewellery repairs,…
Serves B2C customers, including couples and individual buyers seeking antique, vintage and designer jewellery, engagement rings, wedding bands and gifts, plus jewellery owners seeking valuations,…
Financial Health
StrongStrong · Growing, Hiring · 7% CAGR over 4y
Location
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Financial sub-scores
Computed from 4 filingsSupplies and installs bespoke double‑glazed windows and doors for residential properties, including uPVC, aluminium and timber windows, and bifold, composite, sliding and steel doors. Also provides…
Serves homeowners and residential property owners in Sutton, Surrey and nearby areas, including those renovating or upgrading traditional, contemporary, Georgian, Victorian and larger homes.
Financial Health
HealthyHealthy · -9% CAGR over 3y
Location
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Financial sub-scores
Computed from 5 filingsOperates an online jewellery store selling diamond and gemstone pieces including engagement, wedding and eternity rings, as well as earrings, necklaces and bracelets featuring stones such as…
Serves consumers shopping online for fine jewellery, including engagement and wedding buyers and gift purchasers seeking diamond and gemstone pieces.
Financial Health
StableStable · -69% CAGR over 4y
Location
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Computed from 3 filingsProvides private dental care including routine check-ups, emergency appointments, cosmetic dentistry, orthodontics and tooth replacement. Services include Invisalign, fixed braces, dental implants,…
Serves private dental patients and families in Croxley Green, Rickmansworth, Watford and nearby areas, including new patients and people seeking emergency, cosmetic, orthodontic or implant dentistry.
Financial Health
StrongStrong · Growing · 0% CAGR over 2y
Location
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Financial sub-scores
Computed from 5 filingsOperates a theme park with thrill, family and children’s rides, alongside a zoo housing a range of animal species. Provides animal encounters, live shows, food and drink outlets, and holiday…
Serves families, day visitors and holidaymakers seeking theme park, zoo and resort stays, including annual pass holders, campers, touring caravan and motorhome users, plus schools and groups booking…
Financial Health
HealthyHealthy · Hiring · 8% CAGR over 4y
Location
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Financial sub-scores
Computed from 3 filingsProvides dermatology and cosmetic skin treatments through a medical clinic, including laser removal of moles, cysts, warts and tattoos, laser and IPL hair removal, vein treatments, microneedling,…
Serves private consumers and patients in London seeking cosmetic dermatology, laser skin treatments, mole, skin tag and wart removal, hair removal and aesthetic injectables through clinic…
Financial Health
StableStable · -13% CAGR over 2y
Location
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Computed from 5 filingsProvides private hire minicab services including local journeys, airport transfers, school runs, and business travel. Operates a fleet of standard cars, MPVs, and wheelchair-accessible vehicles, and…
Serves consumers, families, wheelchair users and business account customers in Ilford, Essex and surrounding London areas, including people needing airport, school run, commute, event and courier…
Financial Health
WeakWeak · -16% CAGR over 4y
Location
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Computed from 5 filingsProvides international money transfer services through an online platform and mobile app. Enables users to send funds to bank accounts, payment cards, mobile wallets, or for cash collection, and…
Targets consumers, particularly migrants and expatriates, sending international remittances to family and contacts, with corridors including the Middle East, North Africa and other global…
Financial Health
WeakWeak
Location
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Computed from 5 filingsProvides veterinary care for small animals including consultations, vaccinations, neutering and surgery, dental treatment, and diagnostic imaging such as X‑ray and ultrasound. Also offers nurse…
Serves B2C pet owners and families in and around Oxford, particularly owners of small animals seeking ongoing veterinary care, preventive treatment, surgery, end-of-life support and related pet…
Financial Health
StrongStrong · Growing, Hiring · 7% CAGR over 4y
Location
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Computed from 5 filingsProvides mortgage brokerage and advisory services, helping clients arrange residential and buy‑to‑let mortgages. Advises first‑time buyers, home movers and remortgaging borrowers, and offers…
Serves consumers and private landlords seeking mortgage advice, including first-time buyers, home movers, remortgagers, buy-to-let investors, self-employed people, contractors, military personnel and…
Financial Health
StrongStrong · Growing, Hiring · 17% CAGR over 4y
Location
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Computed from 5 filingsProvides plastic, reconstructive and aesthetic surgery services, including breast augmentation and reduction, liposuction, tummy tuck, eyelid surgery, fat transfer, labiaplasty, and gender‑affirming…
Serves private patients seeking cosmetic, reconstructive and aesthetic surgery, including women, men and transgender patients considering breast, body, face or gender-affirming procedures in London.
Financial Health
HealthyHealthy · Growing · 0% CAGR over 4y
Location
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Computed from 3 filingsOperates a dental practice providing general and cosmetic dentistry services including check-ups, preventive care, fillings, root canal treatment, crowns, bridges, dentures, dental implants, teeth…
Serves consumers, including adults and families, who need ongoing dental care, cosmetic treatments, orthodontic options, implants or monthly maintenance plans.
Financial Health
StrongStrong
Location
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Operates escape room venues offering themed puzzle games where groups solve clues and challenges to complete missions within a time limit. Provides in‑venue and online escape experiences for…
Serves consumers planning birthdays, hen/stag dos, anniversaries and Christmas parties, plus corporate teams and schools, colleges and universities arranging group activities across UK venues and…
Financial Health
N/AN/A · 0% CAGR over 3y
Location
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Designs, supplies and installs swimming pools, hot tubs, swim spas, saunas and steam rooms for residential use. Provides pool refurbishment and servicing, and sells pool and spa equipment, chemicals…
Targets B2C homeowners and holiday-let owners across Norfolk and Suffolk, plus existing pool and hot tub owners buying maintenance, servicing and accessories.
Financial Health
N/AN/A
Location
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Computed from 4 filingsOperates an indoor airsoft gaming venue offering shooting ranges, close‑quarters battle arenas, sniper lanes and simulator games. Provides bookable sessions, group events and equipment rental…
Serves consumers, airsoft players and newcomers, plus groups booking social events, parties or team activities, with packages for individuals, small groups and 5+ participants at its London venues.
Financial Health
HealthyHealthy · -18% CAGR over 3y
Location
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Computed from 3 filingsProvides private dental care including general dentistry, hygiene, fillings, crowns, dentures and emergency treatment. Offers cosmetic dentistry such as teeth whitening, veneers, composite bonding,…
Serves consumers and families in Surrey and south London seeking private dental and aesthetic care, including children, nervous patients, cosmetic patients and implant patients; also accepts…
Financial Health
StableStable · 3% CAGR over 2y
Location
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Computed from 5 filingsProvides domiciliary and live‑in care services including personal care, medication support, dementia and disability care, end‑of‑life care, and night care, plus assistance with daily living,…
Serves private individuals and families needing home-based social care, including older adults, people with dementia, Alzheimer’s or disabilities, and those requiring live-in, night, end-of-life or…
Financial Health
StrongStrong · Growing, Hiring · 91% CAGR over 4y
Location
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Computed from 3 filingsProvides domiciliary home care services including live-in care, visiting care, respite and palliative support. Delivers personal care, dementia care, companionship and condition-led assistance to…
Serves private individuals needing support to live at home, including older adults, people with dementia or health conditions, palliative care clients, and families arranging domiciliary care.
Financial Health
StrongStrong
Location
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Computed from 3 filingsOperates a private dental and aesthetic clinic providing general dentistry, orthodontics, dental implants, Invisalign aligners, veneers and teeth whitening, alongside dental imaging and non‑surgical…
Serves private patients in London, including Spanish-speaking residents, seeking dental care, orthodontics, implants, cosmetic dentistry, facial aesthetics, and skin or body treatments.
Financial Health
StrongStrong · Growing, Hiring · 18% CAGR over 2y
Location
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Computed from 2 filingsProvides chauffeur and taxi services including airport transfers, long‑distance travel, corporate transport, and transport for weddings and events. Operates a fleet of Mercedes vehicles with…
Serves consumers, business travellers and corporate clients in Worcestershire, including airport passengers, wedding parties, prom attendees and people travelling to meetings, events or special…
Financial Health
StableStable · 0% CAGR over 1y
Location
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Computed from 5 filingsSupplies and installs residential glazing and home improvement products including windows, doors, conservatories, orangeries, porches and roofline systems. Also provides design and construction of…
Sells to homeowners and residential property owners seeking windows, doors, conservatories, orangeries, porches and home extensions, particularly in the West Midlands, Staffordshire and Shropshire.
Financial Health
HealthyHealthy · -64% CAGR over 4y
Location
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Computed from 2 filingsProvides visa consultancy and application support for international travel, including visit visas for the USA, Canada, Australia, Schengen countries, Turkey and Saudi Arabia. Assists with appointment…
Serves individual consumers, mainly UK-based travellers and migrants seeking support with visit, family, tourist, Umrah and study-related visa applications for the USA, Canada, Australia, Schengen…
Financial Health
StableStable · Hiring · 13% CAGR over 1y
Location
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Computed from 5 filingsOperates a private hire minicab and airport transfer service. Provides pre-booked passenger transport, business account services, and travel for events and sightseeing, using a fleet of saloon cars…
Serves consumers and business customers needing local, airport and event transport across East London, including residents, regular passengers, visitors, and corporate travellers.
Financial Health
WeakWeak
Location
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Computed from 5 filingsRetailer of luxury watches and fine jewellery, including engagement, wedding and eternity rings. Offers new and pre-owned watches from branded manufacturers, jewellery such as bracelets and…
Serves UK consumers shopping for luxury watches, fine jewellery, engagement and wedding rings, including buyers seeking finance, bespoke consultations, pre-owned watches, and repair services online…
Financial Health
WeakWeak · -69% CAGR over 4y
Location
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Computed from 3 filingsProvides guidance and enrolment services for university degree programmes and online courses, including undergraduate, master’s and top‑up degrees. Assists prospective students with eligibility…
Serves individual learners in the UK, including employed and unemployed adults, college leavers, mature students, UK/EU nationals with settled status, refugees, and others eligible for student…
Financial Health
WeakWeak · -7% CAGR over 2y
Location
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Computed from 5 filingsProvides self‑storage services, offering secure storage units of various sizes for domestic and commercial customers. Operates storage facilities with controlled access and CCTV monitoring, allowing…
Serves residential and commercial customers in Stoke-on-Trent needing self-storage, including households storing flat contents and businesses or offices requiring space for equipment, documents or…
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 5 filingsInstalls and supplies swimming pools, hot tubs, swim spas, saunas, and steam systems for residential use. Provides pool construction, refurbishment and servicing, and sells pool and spa equipment,…
Serves B2C homeowners across Norfolk and Suffolk, especially home wellness buyers and existing pool, hot tub and spa owners; also targets holiday let operators needing guest hot tub facilities.
Financial Health
HealthyHealthy · Hiring · 5% CAGR over 4y
Location
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Computed from 3 filingsOperates community pharmacies providing prescription dispensing, vaccinations, and travel health services. Offers aesthetic treatments including anti‑wrinkle injections, dermal fillers and…
Serves local consumers and patients in Okehampton and Salcombe, including travellers, adults seeking skincare or aesthetic treatments, and people managing routine healthcare needs.
Financial Health
StrongStrong · Hiring · 155% CAGR over 2y
Location
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Computed from 5 filingsProvides veterinary care for domestic pets including dogs, cats, rabbits and other animals. Services include consultations, preventative healthcare, surgical procedures, diagnostics such as x‑ray and…
Serves pet owners across North Dorset, Somerset and Wiltshire, including owners of dogs, cats, rabbits, chickens and other domestic pets seeking routine, preventative and emergency veterinary care.
Financial Health
WeakWeak · Hiring · 96% CAGR over 4y
Location
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Computed from 4 filingsProvides dental care services including routine check-ups, fillings, teeth cleaning, orthodontics and Invisalign, dental implants, crowns and bridges, tooth extractions, dentures, and cosmetic…
Serves individual and family dental patients in Canning Town and E16 London, including adults, children, emergency patients, and people seeking cosmetic, orthodontic or implant-related dental care.
Financial Health
HealthyHealthy · Hiring · 6% CAGR over 3y
Location
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Computed from 5 filingsProvides home care services for older people, including personal care, daily living support, companionship and dementia care. Offers short‑term and around‑the‑clock in‑home assistance to help clients…
Serves older people who want to remain independent at home, and their families or loved ones arranging care, across Birmingham and surrounding West Midlands areas.
Financial Health
StrongStrong · Hiring · 122% CAGR over 5y
Location
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Computed from 5 filingsProvides domiciliary and home care services for adults, including personal care, live-in and respite care, overnight support, medication assistance, meal preparation, domestic cleaning, and support…
Serves private individuals and families needing home care, including adults aged 18-65, older people, dementia patients, and people leaving hospital in Barnsley and other parts of England.
Financial Health
StrongStrong · Growing, Hiring · 86% CAGR over 4y
Location
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Computed from 5 filingsProvides plumbing and gas engineering services including boiler installation, repair and servicing, central heating installation and maintenance, and emergency plumbing call‑outs. Also installs…
Serves homeowners and small businesses across West Sussex, including Haywards Heath, Burgess Hill, Horley and Gatwick, with emergency, one-off and contract service needs.
Financial Health
StrongStrong
Location
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Computed from 3 filingsProvides vehicle windscreen repair and replacement services, including stone chip repairs and cracked windscreen replacement. Offers mobile fitting and 24/7 emergency vehicle glass replacement for…
Serves domestic motorists and commercial vehicle operators needing vehicle glass support, including car owners and businesses with vans or fleet vehicles across Liverpool, Merseyside and Manchester.
Financial Health
StrongStrong · Growing · 0% CAGR over 2y
Location
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Computed from 5 filingsProvides domiciliary care services including personal care, medication support, live-in care, day visits, night care and end-of-life care. Also assists with household tasks, appointment trips, and…
Serves private individuals and families needing home-based social care, including older adults, people with dementia or disabilities, and those requiring live-in, night, 24-hour or end-of-life…
Financial Health
StrongStrong · Growing, Hiring · 45% CAGR over 4y
Location
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Computed from 3 filingsProvides residential letting and property management services, specialising in student accommodation. Lists and manages shared houses and flats, handles maintenance requests, and markets short‑term…
Serves students studying in Leeds seeking shared rental accommodation, plus professionals and some commercial tenants looking for lettings in areas such as Headingley, Hyde Park, Kirkstall, Burley…
Financial Health
StrongStrong
Location
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Computed from 5 filingsProvides private hire taxi services, operating a fleet of minicabs, executive cars and minibuses for local and long-distance passenger transport. Offers pre-booked and on-demand journeys with…
Serves consumers, local residents, business travellers and groups needing transport in Reading, South Bucks and along the M40 corridor, including local, executive and minibus passengers.
Financial Health
HealthyHealthy · -3% CAGR over 4y
Location
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Computed from 5 filingsProvides domiciliary home care services for individuals needing support due to age, disability, illness or frailty. Services include live-in care, in-home assistance, companionship and sitting…
Serves individuals and families needing care at home, including elderly, disabled, frail or ill people, minors requiring support, and unpaid carers seeking respite or sitting-in services.
Financial Health
StrongStrong · Hiring · 28% CAGR over 4y
Location
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Computed from 5 filingsProvides minibus and coach hire with drivers for group transport, including airport transfers, corporate travel, weddings, events, and day trips. Operates vehicles of varying capacities and offers…
Serves businesses, schools and private consumers needing group travel, including corporate event organisers, education groups, families, wedding parties, sports teams and airport transfer customers…
Financial Health
StableStable · -10% CAGR over 4y
Location
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Computed from 5 filingsProvides private primary care and specialist medical services including family medicine, paediatrics, gynaecology, cardiology, urology and ENT. Offers ultrasound diagnostics, physiotherapy,…
Sells to private patients and families seeking primary and specialist healthcare, including adults, children and parents needing paediatric, gynaecology, cardiology, physiotherapy, ENT, urology and…
Financial Health
StrongStrong · Growing, Hiring · 13% CAGR over 5y
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Financial sub-scores
Computed from 5 filingsProvides private medical clinic services including general practice, women’s and children’s health, dermatology and aesthetic treatments, nutrition advice, mental health and psychotherapy, vascular…
Serves private patients and families seeking GP, specialist and preventive healthcare, including women, children, adults, sports participants and people needing mental health, dermatology or…
Financial Health
HealthyHealthy · Hiring · 6% CAGR over 4y
Location
Unlock all 118 leads
Showing 50 of 118 — +68 more with verified decision-maker contacts, live data, and CRM sync.
Unlock all 118 leads
Showing 50 of 118 — +68 more with verified decision-maker contacts, live data, and CRM sync.
How Joinchat usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling. B2C companies are identified using Firmbase's semantic classification of company activity, built from filings, websites and registered SIC codes rather than SIC codes alone. The detected counts and share figures on this page are computed within that sector cohort, so "share" always means share of B2C companies with a detectable system — not of all UK companies.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Joinchat is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
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Frequently asked questions
How many UK B2C companies use Joinchat?
What share of UK B2C companies run Joinchat?
How is Joinchat usage detected?
What size B2C companies use Joinchat in the UK?
What do Joinchat-running B2C companies also run?
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