B2B Companies Using Chatbase in the UK: 71 Active Firms (2026)
B2B companies using website chatbot tools sell products or services to other organisations in the UK market.
For B2B sellers, an embedded website chatbot usually sits between marketing operations, sales development and customer support. It handles initial routing, lead qualification, product education and lower-friction support before a human team takes over. Use of this tool tends to signal a direct-channel posture: the company expects inbound website traffic to convert into sales conversations or service requests, and has enough marketing operations capacity to maintain scripts, forms and follow-up workflows. The cohort is concentrated in SaaS, wholesale and distribution, IT services, managed services, advanced manufacturing and consulting, where buyers often need a short pre-sales exchange before procurement moves further.
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UK adoption remains a small slice of B2B live-chat usage: 71 actively trading companies run this chatbot tool. Reported employment across the cohort totals 1,224 people, which makes the group visible but not broad by UK business-software adoption standards. Within detected live-chat use in the B2B segment, the tool sits ninth in the live-chat category by detected share, at 1.6% of 4,573 detected B2B live-chat deployments. Regionally, adoption skews towards London at 36.6%, followed by the South East at 12.7%, Yorkshire and The Humber at 11.3%, and the North West and East Midlands at 9.9% each.
B2B use does not create a unified licensing regime in the UK; obligations depend on the underlying activity and on how the chatbot captures, stores and routes contact details. The ICO treats PECR as covering direct marketing by live or automated calls, electronic mail and fax. For corporate subscribers, the PECR electronic-mail rule does not require consent for B2B emails or texts, but senders must identify themselves and provide a valid opt-out address. UK GDPR still applies when business-contact details identify an individual. Live B2B calling also brings telephone preference screening into scope, alongside suppression of businesses that have already objected.
Adoption appears likely to remain tied to the economics of inbound selling rather than to chatbot fashion in the abstract. Companies with short qualification cycles and repeatable product questions tend to get clearer value from a web front-door assistant than advisory businesses where each enquiry needs senior judgement. The stack also appears exposed to bundling pressure, as website, support and marketing-automation vendors fold chat into broader packages. That may leave specialist chatbot use concentrated among firms willing to tune prompts, consent language and hand-off rules, rather than those simply adding an extra widget to a brochure site.
Adoption by company size
Adoption of Chatbase varies by company size across the trading UK B2B companies in this cohort. 0.1% of the 76,784 companies with under 10 employees run Chatbase (46 detected). 0.1% of the 31,788 companies with 10–50 employees run Chatbase (22 detected). 0% of the 3,773 companies with over 50 employees run Chatbase (1 detected). That is a 0.1% gap between the over 50 employees and under 10 employees bands.
71
Active firms
2026
1.6%
Of detected Live chat share
UK B2B
6
Median headcount
Filed accounts
154
Verified contacts
Across this cohort
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Key facts
About 12% of the trading cohort reports turnover above £5M (9 of 71 firms) — the rest sits below that revenue band.
2% of the cohort was incorporated since 2022 (2 firms), so a sizeable share is in its first few filing cycles.
Within B2B live-chat deployments with a detectable system, this chatbot tool accounts for 1.6% (71) of the 4,573-company denominator.
Registered addresses skew towards London at 36.6% (26), followed by the South East at 12.7% (9) and Yorkshire and The Humber at 11.3% (8).
The surrounding web stack is usually practical: 66.2% (47) also run a content-management system, 56.3% (40) a tag-management layer and 53.5% (38) an analytics tool.
Sector tags overlap, but SaaS accounts for 23.9% (17), Wholesale & Distribution for 15.5% (11), and IT Services & Managed Services and Advanced Manufacturing each for 12.7% (9).
UK GDPR applies where business-contact personal data is processed, while ICO guidance says live B2B marketing calls must be screened against CTPS and TPS.
Live chat market share among UK B2B
Share of the 4,573 UK B2B with a detectable system. As of June 2026.
What else do Chatbase-running B2B run?
Share of the 71 Chatbase-running UK companies where each technology was also detected. As of June 2026.
Where Chatbase B2B are, and how healthy they look
By region
By registered-office region; companies without a regional match count toward Rest of UK.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
6
Median headcount
£651.8K
Median UK turnover
12.7%
Above £5M turnover
2
Incorporated since 2022
154 verified decision-maker contacts
across these 71 companies, with emails available in Firmbase. Filter by role, seniority and stack.
Top UK B2B using Chatbase
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsDevelops a cloud-based platform for managed service providers to manage Microsoft 365 environments across multiple client tenants, including security and compliance monitoring, alerting, reporting,…
Sells to managed service providers worldwide that manage multiple client Microsoft 365 tenants, especially MSP owners and technical teams responsible for security, compliance, reporting, monitoring,…
Financial Health
DistressedDistressed · -65% CAGR over 4y
Location
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Computed from 4 filingsDevelops marketing operations software for enterprises. Platform supports campaign planning, budget and spend control, workflow approvals, reporting, and integrations, and includes tools to manage…
Serves enterprise marketing organisations, especially CMOs, marketing operations teams, revenue leaders, finance directors and channel partner managers needing oversight of campaigns, budgets and…
Financial Health
StableStable · -2% CAGR over 3y
Location
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Computed from 4 filingsDevelops coworking space management software that handles desk and room bookings, member and visitor management, automated billing and payments, access control, event management, reporting, and…
Sells to businesses operating coworking spaces, smart offices, and flexible workspaces, including multi-location operators. Targets space managers, operators, and teams handling bookings,…
Financial Health
StableStable · Hiring · 26% CAGR over 3y
Location
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Develops and provides cloud-based software for managing coworking and flexible workspaces, including desk and room bookings, membership management, automated billing and invoicing, access control,…
Serves B2B coworking space operators, flexible workspace managers and smart office teams, from single sites to multi-location networks across international markets.
Location
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Financial sub-scores
Computed from 5 filingsDevelops digital banking software platforms for financial institutions, including web and mobile banking, digital onboarding and loan origination, conversational banking tools, fraud prevention,…
Sells B2B to financial institutions, including banks, credit unions and fintech or financial service alliances serving retail and business banking customers.
Financial Health
StrongStrong
Location
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Computed from 5 filingsDevelops and provides cloud-based software for hotels and accommodation providers, including property management systems (PMS), channel managers, booking engines, point-of-sale systems, website…
Serves hotels, accommodation providers, property groups and chains of all sizes, plus hospitality technology partners such as revenue management firms, analytics platforms and PMS providers.
Financial Health
StrongStrong · Growing, Hiring · 32% CAGR over 4y
Location
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Computed from 2 filingsDevelops coworking space management software that handles member management, desk and room bookings, billing and invoicing, access control, event management, and reporting. The platform includes…
Serves B2B coworking space operators, flexible workspace providers and smart office teams, including multi-location networks, across 90+ countries.
Financial Health
HealthyHealthy
Location
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Computed from 3 filingsDevelops data management software that unifies, cleans, and enriches enterprise data. Provides tools for entity resolution, master data management, knowledge graphs, and real-time data integration…
Sells to enterprise data, IT, analytics and operations teams at B2B and B2C companies, healthcare organisations and supply-chain-intensive businesses with complex customer, supplier, product or…
Financial Health
HealthyHealthy · -27% CAGR over 2y
Location
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Computed from 4 filingsDevelops and provides cloud-based software for managing coworking and flexible workspaces. Platform supports desk and room bookings, member and visitor management, automated billing and invoicing,…
Serves B2B operators of coworking spaces, flexible workspaces and smart offices, from single-site venues to multi-location networks, including managers responsible for members, bookings, billing and…
Financial Health
WeakWeak · -78% CAGR over 3y
Location
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Computed from 5 filingsProvides outsourced marketplace and social commerce services for brands, including management of online marketplace stores, order fulfilment, and support for selling products on platforms such as…
Serves B2B consumer brands and retailers seeking marketplace and social commerce growth, including fashion, sportswear, appliances, outdoor and retail brands such as Puma, Hoover, F&F, OLPRO and NEXT.
Financial Health
StableStable · -24% CAGR over 5y
Location
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Computed from 5 filingsDevelops digital healthcare software for hospitals and clinics, including patient appointment booking, automated reminders, self‑check‑in kiosks, digital triage, and patient flow management systems…
Serves hospitals, health systems and medical facilities, particularly outpatient and emergency departments, working with clinical, administrative and IT teams in the UK, Ireland and Canada.
Financial Health
StableStable · -2% CAGR over 4y
Location
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Develops and supplies business management software that integrates ERP, CRM, accounting, project management, supply chain, warehouse, HR and service desk functions. Provides cloud-based or…
Serves small businesses, growing companies and multinational enterprises in the UK and USA that need integrated business management across sales, operations, supply chain, HR, service and finance.
Financial Health
N/AN/A
Location
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Computed from 5 filingsProvides implementation, consulting and support services for enterprise software including Oracle NetSuite and Microsoft Dynamics 365. Offers ERP, CRM, finance and supply chain management system…
Serves businesses seeking ERP and CRM systems, including organisations in education, financial services, gaming, hospitality, manufacturing, media, professional services, fintech, technology,…
Financial Health
StableStable · -10% CAGR over 4y
Location
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Provides managed IT services including service desk support, network and infrastructure management, cloud migration and management, cybersecurity operations centres, penetration testing, and DevOps.…
Sells to businesses and public sector organisations needing outsourced IT, cyber security and cloud support, especially CIOs, CISOs and IT teams. Targets UK organisations adopting modern workplace,…
Financial Health
N/AN/A
Location
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Computed from 5 filingsProvides consulting, implementation, customisation and support for Microsoft Dynamics 365 ERP and CRM systems, including Business Central and Finance & Operations. Also offers system integration,…
Serves SMBs and larger organisations, especially in manufacturing, wholesale and distribution, retail/ecommerce, healthcare/pharma, construction, fashion, services, sports, utilities and nonprofits…
Financial Health
StrongStrong · Growing, Hiring · 22% CAGR over 4y
Location
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Computed from 3 filingsProvides account-based marketing services for enterprise clients including 1:1 and 1:few campaigns, demand and lead generation, account selection, marketing technology integration, sales enablement,…
Serves B2B mid-market and enterprise sales and marketing teams, especially in industrial manufacturing, technology, SaaS, cybersecurity, medical/pharmaceutical and financial services sectors.
Financial Health
StrongStrong · Growing · 0% CAGR over 2y
Location
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Computed from 5 filingsProvides business telecommunications and IT services including VoIP and cloud phone systems, on‑premise telephony, business broadband, leased lines, mobile contracts, network cabling, managed IT…
Sells to businesses in the UK and Ireland needing telecoms, connectivity and IT support, including small businesses seeking phone systems, broadband, mobile contracts, managed IT and cybersecurity…
Financial Health
StrongStrong · Growing, Hiring · 15% CAGR over 4y
Location
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Computed from 5 filingsProvides implementation, integration and support services for enterprise software, specialising in Oracle NetSuite and Microsoft Dynamics 365 ERP and CRM systems. Offers consulting, configuration,…
Serves B2B organisations adopting or upgrading ERP/CRM systems, including education, financial services, gaming, hospitality, manufacturing, media, professional services, fintech, technology,…
Financial Health
HealthyHealthy · -6% CAGR over 4y
Location
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Computed from 3 filingsProvides employee benefits consultancy and administration, designing and managing workplace benefit schemes such as group life assurance and flexible benefits. Also offers HR support, payroll…
Serves employers and HR or reward decision-makers in businesses seeking support for staff benefits, workplace pensions, payroll and flexible benefits schemes.
Financial Health
HealthyHealthy · Hiring · 29% CAGR over 2y
Location
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Computed from 3 filingsProvides outsourced management of online marketplace and social commerce sales channels for brands, including store setup and management, marketplace operations, and order fulfilment across platforms…
Serves B2B consumer brands, retailers and ecommerce teams seeking to sell through online marketplaces and social commerce channels such as Amazon and TikTok Shop.
Financial Health
HealthyHealthy · 0% CAGR over 2y
Location
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Computed from 5 filingsProvides business vehicle leasing and fleet services, including business contract hire, salary sacrifice car schemes for employees, and sourcing of commercial vehicles. Also offers outsourced fleet…
Serves UK businesses of varying sizes, targeting directors, finance, HR and sustainability leaders, fleet managers, and employees involved in company car, van fleet, and salary sacrifice decisions.
Financial Health
StableStable · 0% CAGR over 4y
Location
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Computed from 3 filingsDevelops software for oil and gas drilling operations, including directional drilling planning, well engineering analysis, anti-collision monitoring, and real-time rig data visualisation. Provides…
Serves B2B oil and gas drilling operators, directional drilling teams, drilling engineers, rig-site field crews and office personnel managing well planning and drilling operations worldwide.
Financial Health
StableStable · -86% CAGR over 2y
Location
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Computed from 5 filingsSupplies commercial fitness equipment including cardio, strength and group training machines under brands such as StairMaster, Schwinn, Nautilus and Star Trac. Provides gym design, equipment…
Sells B2B to fitness centers, hospitality operators, multi-unit housing developers, corporate gyms, athletic and recreation centers, YMCAs, rehab facilities, municipalities, and government or…
Financial Health
StableStable · -5% CAGR over 4y
Location
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Computed from 5 filingsProvides contract research laboratory services for pharmaceutical and biotechnology companies, including biomarker identification, bioanalytical testing, and development and validation of assays…
Targets pharmaceutical and biotech sponsors developing therapeutics in oncology, autoimmune disease, vaccines, biosimilars and ADCs, including teams running translational studies and clinical trials.
Financial Health
StableStable · -52% CAGR over 5y
Location
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Computed from 5 filingsProvides IT consulting and software development services specialising in financial services and insurance. Offers digital transformation, full‑stack engineering, web and mobile application…
Serves B2B clients in financial services and insurance, including fintech companies, hedge funds and international banks, with additional customers in eCommerce, transportation and logistics across…
Financial Health
DistressedDistressed · -22% CAGR over 5y
Location
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Computed from 5 filingsProvides short-term VAT bridging loans for commercial property purchases. Offers unsecured loans typically between £50,000 and £10 million to cover VAT liabilities on property transactions until the…
Serves British commercial property developers and investors purchasing commercial real estate or land who need short-term VAT funding for transactions.
Financial Health
StableStable
Location
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Computed from 5 filingsProvides risk and compliance consulting services, including cyber security, data protection and GDPR advice, ISO certification support, health and safety compliance, ESG advisory, supply chain risk…
Serves businesses and other organisations needing risk, compliance, data protection, cyber security, ISO, health and safety, ESG, and supply chain support.
Financial Health
StableStable
Location
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Computed from 3 filingsProvides specialist recruitment and talent acquisition services for employers and candidates across supply chain, logistics, transport, procurement, engineering and related sectors. Offers permanent,…
Serves employers hiring professionals in supply chain, logistics, transport, procurement, manufacturing, retail, ecommerce, FMCG, engineering, pharmaceuticals, automotive, aerospace and public sector…
Financial Health
DistressedDistressed · -18% CAGR over 2y
Location
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Computed from 5 filingsDevelops online property management software for landlords and property managers. Provides tools to manage tenancies, track rent and expenses, store documents, monitor compliance deadlines,…
Serves UK landlords and property professionals, from single buy-to-let owners to multi-property portfolios, including HMO, student and commercial landlords, housing associations, local authorities,…
Financial Health
WeakWeak
Location
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Computed from 5 filingsProvides IT consulting and managed services including cybersecurity assessments, penetration testing, infrastructure monitoring, IT migrations, and remote working solutions. Also develops websites…
Targets B2B customers, including start-ups, SMEs, agencies and enterprises, particularly organisations with IT infrastructure, remote-working, cybersecurity, software and web requirements.
Financial Health
DistressedDistressed · 0% CAGR over 4y
Location
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Computed from 3 filingsProvides international mobile and satellite communication services including SIM and eSIM connectivity, satellite phone rental and sales, short‑term mobile device hire, IoT SIM connectivity, and…
Serves consumers, enterprise clients and public sector organisations needing international, temporary, IoT or off-grid connectivity, including travellers, global events, education, government, first…
Financial Health
DistressedDistressed
Location
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Computed from 5 filingsSupplies electronic test and measurement equipment including oscilloscopes, signal generators, multimeters, power supplies and electrical safety testers. Also provides instrument calibration,…
Serves engineering teams in education, research, manufacturing, power electronics, automotive/EV, telecoms and compliance, plus utilities, industrial plants and renewables developers needing…
Financial Health
StableStable · Hiring · 5% CAGR over 4y
Location
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Computed from 5 filingsProvides online English language and mathematics assessment tests for educational institutions and employers. Offers secure testing platforms used for admissions, placement and screening of students…
Serves universities, colleges, schools, language schools and employers globally, especially institutions assessing international or non-native English-speaking students for admissions, placement or…
Financial Health
WeakWeak · Hiring · 11% CAGR over 4y
Location
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Computed from 3 filingsDesigns and manages B2B loyalty, incentive and reward programmes for brands and channel partners. Provides strategy, technology and programme management to increase customer engagement, sales…
Serves businesses and global brands, particularly marketing, sales and customer engagement teams, seeking B2B loyalty and incentive programmes for customers, partners or sales channels.
Financial Health
StrongStrong · Growing · 0% CAGR over 2y
Location
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Computed from 5 filingsOperates a B2B wholesale platform supplying retailers with bulk consumer goods, including stationery, books, home and garden items, toys, electrical accessories, health and beauty products, pet…
Serves UK B2B trade buyers, including retailers, pound shops, e-tailers and clearance stock resellers seeking bulk consumer goods across home, garden, stationery, toys, seasonal, pet and similar…
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 4 filingsProvides edge data services and management solutions that enable organisations to store, control, and manage data and IT resources outside centralised cloud platforms. Offers tools for monitoring…
Serves businesses that need control over sensitive data and IT assets, particularly organisations concerned about cloud security, data sovereignty, access visibility, latency and reliance on US or…
Financial Health
StrongStrong · Growing, Hiring · 71% CAGR over 3y
Location
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Computed from 5 filingsProvides marketing consultancy services focused on improving marketing operating models, agency partnerships, and procurement. Develops proprietary software tools for agency management, skills…
Serves enterprise and multinational brand owners, targeting CMOs, marketing operations, procurement and agency-management teams responsible for marketing performance and agency ecosystems.
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 3 filingsProvides outsourced HR support, payroll services, workplace pension administration and employee benefits programmes for businesses. Services include HR advice and administration, payroll processing…
Sells to businesses needing outsourced or advisory HR, payroll, workplace pensions and employee benefits support. Targets employers seeking help with compliance, administration and employee reward,…
Financial Health
HealthyHealthy · Growing · 0% CAGR over 2y
Location
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Computed from 3 filingsProvides web design and development services, building WordPress websites and user interface designs. Offers digital marketing including SEO, pay‑per‑click advertising, email and social media…
Sells to businesses and organisations needing web design and digital marketing, especially B2B companies, science, technology and pharmaceutical firms, membership associations, and charities or…
Financial Health
HealthyHealthy · -4% CAGR over 2y
Location
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Computed from 3 filingsSupplies commercial beverage and dessert equipment including slush machines, soft‑serve ice cream machines, milkshake and smoothie machines, coffee machines, bubble tea equipment and ice makers. Also…
Serves hospitality, leisure and food retail businesses such as cafés, dessert shops, restaurants, takeaways and venues, plus existing operators needing consumables or after-sales support.
Financial Health
StrongStrong · Growing · 0% CAGR over 2y
Location
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Computed from 4 filingsProvides intralogistics and order fulfilment automation systems for warehouses and distribution centres, including pouch sorting systems, conveyor technology, and warehouse control and management…
Serves B2B retailers, fashion brands, beauty and healthcare distributors, general merchandise operators, and systems integrators running high-volume omnichannel fulfilment and warehouse operations.
Financial Health
StrongStrong · Hiring · 3% CAGR over 4y
Location
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Computed from 3 filingsDevelops statistical analysis and method validation software that integrates with Microsoft Excel. Provides editions supporting statistical research, statistical process control, quality improvement,…
Serves B2B and academic users, including hospitals, laboratories, manufacturing quality teams, clinical and biomedical researchers, IVD/regulatory compliance teams, and education institutions…
Financial Health
StableStable · 0% CAGR over 2y
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Computed from 5 filingsSupplies industrial 3D printers, wax 3D printing systems, laser welders and laser engravers, 3D scanners, and inspection equipment. Also provides software, training workshops, and technical support…
Serves UK and Republic of Ireland manufacturers and professional workshops, including jewellery, engineering and product development businesses needing production, inspection and precious-metal…
Financial Health
HealthyHealthy · Hiring · 19% CAGR over 4y
Location
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Provides accountancy and contractor support services, including umbrella payroll, CIS and PAYE payroll administration, and limited company accounting. Also offers financial advice and compliance…
Serves contractors across the UK, recruiters managing umbrella payroll compliance, and businesses, entrepreneurs and start-ups seeking accountancy support.
Financial Health
N/AN/A
Location
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Computed from 3 filingsProvides AI-powered tools for planning and designing marketing websites, including generators for sitemaps, wireframes and style guides. Offers libraries of UI components and design assets for…
Serves web designers, developers and digital agencies building marketing websites, including Webflow, Figma and React users at businesses and brands globally.
Financial Health
StableStable · -13% CAGR over 2y
Location
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Computed from 5 filingsProvides IT consulting and enterprise architecture services, including digital transformation support, cloud‑native application and data and AI solutions, architecture‑as‑a‑service, and specialist…
Serves businesses globally that need enterprise architecture, digital transformation, data and AI, cloud-native application support, or IT staff augmentation, typically organisations running complex…
Financial Health
WeakWeak
Location
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Supplies and distributes food, beverages, and catering supplies to hospitality and foodservice operators including restaurants, pubs, schools, hospitals, and care homes. Offers wholesale ranges such…
Serves UK caterers and foodservice operators across restaurants, pubs, hotels, care homes, hospitals, schools, universities, coffee shops, dark kitchens, travel, leisure, and business/industry sites.
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Designs and manufactures PC‑based test and measurement instruments including digital oscilloscopes, data loggers, vector network analysers, pulse generators, and related probes and accessories, with…
Serves electronics engineers, RF/test labs, automotive diagnostic professionals, OEMs needing custom integration, and universities and colleges using instrumentation for teaching and research.
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Computed from 5 filingsSupplies aesthetic treatment technologies and equipment for beauty and medical aesthetics clinics, including body contouring, facial treatment, muscle toning, hair removal and skin rejuvenation…
Sells to beauty, aesthetics and wellness businesses, including clinics, medispas, salons and body-contouring centres seeking professional treatment systems for their clients.
Financial Health
WeakWeak · -70% CAGR over 4y
Location
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Provides a white‑label platform for launching and managing UCITS exchange‑traded funds (ETFs) and exchange‑traded commodities (ETCs). Offers operational, regulatory, distribution and marketing…
Sells to two main groups: investors seeking UCITS ETFs and ETCs for modern portfolios, and asset managers worldwide needing white-label ETF and ETC launch, regulatory, distribution and marketing…
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How Chatbase usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling. B2B companies are identified using Firmbase's semantic classification of company activity, built from filings, websites and registered SIC codes rather than SIC codes alone. The detected counts and share figures on this page are computed within that sector cohort, so "share" always means share of B2B companies with a detectable system — not of all UK companies.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Chatbase is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
UK B2B by Live chat
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Frequently asked questions
How many UK B2B companies use Chatbase?
What share of UK B2B companies run Chatbase?
How is Chatbase usage detected?
What size B2B companies use Chatbase in the UK?
What do Chatbase-running B2B companies also run?
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