B2B Companies Using Crisp in the UK: 99 Active Firms (2026)
B2B companies using live chat serve other organisations through digital sales, support and onboarding workflows in the UK.
For B2B organisations, live chat sits closest to revenue operations, customer success and service desks, rather than large contact-centre procurement. Adopting it tends to signal a direct-channel posture: a website is expected to qualify prospects, answer account questions and support onboarding before a human sales or support hand-off. Buying centres are usually owner-led sales teams, marketing operations or customer service leads in small and mid-market suppliers. Engagements look closer to website-level software spend than full contact-centre procurement, with lean teams seeking measurable contact capture, faster routing and clearer consent handling.
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Across the UK, 99 actively trading B2B companies are running this live-chat stack. Reported headcount totals 1,383, pointing to an adoption base with real operating teams but limited evidence of enterprise-scale depth. Among B2B firms using live-chat tools, this stack sits near the lower end of the category mix at 2.2%. Registered-region skew centres on London at 23.2% and the South East at 18.2%, followed by the East Midlands and North West at 10.1% each, and the West Midlands at 9.1%.
B2B adoption cuts across regulated and unregulated activities, so the live-chat widget inherits obligations from the underlying service rather than from a single licence. Enquiries can include names, work emails, IP addresses and purchase intent, bringing UK GDPR into ordinary pre-sales handling. ICO guidance under PECR is narrower for corporate subscribers: business emails and texts to corporate bodies do not need PECR consent, but senders still need to identify themselves and offer a valid opt-out. Live marketing calls need screening against corporate and individual preference registers, and objections need to be respected.
Adoption appears likely to remain selective rather than default across the B2B base. Migration pressure tends to come from duplicated tools: chat, forms, analytics tags and support inboxes often sit in separate systems until a revenue or service lead rationalises them. Smaller B2B adopters may keep lightweight chat where it helps qualify enquiries, while more mature teams are likely to fold chat into account-based workflows, consent management and ticketing. That points to gradual churn between tools rather than a wholesale shift.
Adoption by company size
Adoption of Crisp varies by company size across the trading UK B2B companies in this cohort. 0.1% of the 76,784 companies with under 10 employees run Crisp (55 detected). 0.1% of the 31,788 companies with 10–50 employees run Crisp (42 detected). 0.1% of the 3,773 companies with over 50 employees run Crisp (2 detected).
99
Active firms
2026
2.2%
Of detected Live chat share
UK B2B
9
Median headcount
Filed accounts
202
Verified contacts
Across this cohort
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Key facts
About 4% of the trading cohort reports turnover above £5M (4 of 99 firms) — the rest sits below that revenue band.
9% of the cohort was incorporated since 2022 (9 firms), so a sizeable share is in its first few filing cycles.
The live-chat system on this page accounts for 2.2% (99) of B2B companies with a detectable live-chat system, against a detectable-category denominator of 4,573 companies.
Website stacks in this cohort skew towards content-led acquisition: 69.7% (69) also run WordPress, 52.5% (52) also run Google Analytics and 42.4% (42) also run Google Tag Manager.
Registered-office concentration is highest in London at 23.2% (23), followed by the South East at 18.2% (18).
Sector tags overlap, but the largest visible groups are Wholesale & Distribution at 24.2% (24), SaaS at 22.2% (22) and IT Services & Managed Services at 12.1% (12).
For B2B marketing, the ICO says PECR covers direct marketing by live or automated calls, electronic mail and fax, while UK GDPR still applies where business-contact data is personal data.
Live chat market share among UK B2B
Share of the 4,573 UK B2B with a detectable system. As of June 2026.
What else do Crisp-running B2B run?
Share of the 99 Crisp-running UK companies where each technology was also detected. As of June 2026.
Where Crisp B2B are, and how healthy they look
By region
By registered-office region; companies without a regional match count toward Rest of UK.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
9
Median headcount
£638.1K
Median UK turnover
4%
Above £5M turnover
9
Incorporated since 2022
202 verified decision-maker contacts
across these 99 companies, with emails available in Firmbase. Filter by role, seniority and stack.
Top UK B2B using Crisp
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 2 filingsProvides web hosting services including shared hosting, business hosting, managed WordPress hosting and VPS hosting. Offers domain registration, cloud infrastructure management, website migration,…
Serves UK website owners, SMEs, ecommerce businesses, WordPress users, and organisations needing VPS or managed cloud, including charities, public sector bodies and larger brands with sustainability…
Financial Health
HealthyHealthy · Hiring · 14% CAGR over 1y
Location
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Financial sub-scores
Computed from 3 filingsProvides pricing data, indices and analytics for LNG and natural gas markets. Operates a technology platform delivering freight assessments, spot and forward price benchmarks, trading hub tools, and…
Sells to B2B energy, analytical and financial organisations, including LNG and gas traders, shippers, brokers and energy companies that need commodity pricing data, indices and market transparency…
Financial Health
HealthyHealthy · 0% CAGR over 2y
Location
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Financial sub-scores
Computed from 5 filingsDevelops and provides WorkMobile software, a mobile workforce management platform that allows field staff to complete digital forms, capture data, photos and signatures on mobile devices, and…
Financial Health
WeakWeak · -69% CAGR over 4y
Location
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Financial sub-scores
Computed from 3 filingsDevelops AI software that analyses sales calls and customer interactions to generate insights, automate CRM data entry, score deals, prepare call briefs, and provide coaching feedback to help sales…
Serves B2B revenue teams, including sales leaders, RevOps teams and account executives, at companies managing sales pipelines, CRM processes, forecasting, coaching and customer conversation data.
Financial Health
StrongStrong · Hiring · 66% CAGR over 2y
Location
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Computed from 4 filingsDevelops legal practice management software for law firms, providing case and document management, time recording, billing, and compliance tools in an integrated cloud-based system for managing…
Sells to UK law firms and legal practices, from solo practitioners to growing multi-user firms. Targets legal professionals seeking practice management software, including firms needing compliant,…
Financial Health
HealthyHealthy · Growing, Hiring · 4% CAGR over 3y
Location
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Computed from 5 filingsProvides managed IT support and infrastructure services for businesses and organisations. Services include cybersecurity consulting and monitoring, cloud and Microsoft Azure support, network cabling,…
Serves SMEs, charities and educational institutions across North London and the UK, including property, legal, finance, healthcare, recruitment, hospitality, logistics, business parks and…
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 5 filingsProvides an online research platform for consumer, brand and product studies. Offers tools for surveys, interviews, prototype and website testing, participant recruitment, and AI-generated analysis,…
Sells to businesses running consumer, brand and product research, especially brand, insights, marketing and product teams, user researchers, design leaders and product designers at customer-focused…
Financial Health
HealthyHealthy · -13% CAGR over 4y
Location
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Computed from 5 filingsProvides a digital platform offering workplace coaching and people analytics tools. Delivers online emotional intelligence and resilience coaching for employees and data insights for organisations to…
Serves organisations and channel partners seeking employee engagement, wellbeing and performance support, particularly HR and people leaders responsible for workforce resilience and workplace skills.
Financial Health
StrongStrong · Hiring · 26% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsProvides website design and hosting services for motor traders, offering template and bespoke car dealer websites with integrated dealer management systems, vehicle stock management, finance…
Sells to B2B automotive retailers: independent motor traders and car dealerships advertising vehicle stock online, including dealers using Autotrader and finance providers, typically seeking monthly…
Financial Health
StableStable · 0% CAGR over 4y
Location
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Financial sub-scores
Computed from 4 filingsDevelops software for self‑storage operators that manages online unit bookings, payment processing, facility operations, pricing, and reporting. Platform includes website building tools, automation,…
Serves B2B self-storage operators, from single-site facilities to multi-site groups, in markets including the UK, EU, US, Canada and Australia. Targets owners and teams responsible for bookings,…
Financial Health
HealthyHealthy · Hiring · 41% CAGR over 3y
Location
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Financial sub-scores
Computed from 4 filingsDevelops and delivers workplace e‑learning and training programmes for organisations. Provides bespoke digital courses, off‑the‑shelf compliance and professional training, software systems training,…
Serves UK organisations, software providers and consultants, including local authorities and teams in construction, emergency services, healthcare, hospitality, housing, manufacturing, charities and…
Financial Health
WeakWeak · -6% CAGR over 3y
Location
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Computed from 5 filingsProvides IT support, cybersecurity services, web hosting, and telecommunications including broadband, leased lines, and telephone systems. Also offers web design and marketing services, and supplies…
Serves SMEs and organisations seeking outsourced IT, cyber security, communications, hosting, marketing and IT procurement support, with Bristol and nearby areas emphasised.
Financial Health
StableStable · Hiring · 31% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsDevelops and operates a mobile application and web portal used for attendance tracking, access control, incident reporting, delivery logging, and site management. The system uses facial recognition…
Sells B2B to organisations operating physical sites, targeting administrators and account holders responsible for managing employees, contractors, visitors, deliveries, incidents and site safety.
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 5 filingsProvides Salesforce consulting and implementation services, including automation, DevOps integration and platform support. Develops low‑code applications, data and AI solutions, and AI‑based testing…
Serves businesses and public sector organisations across banking, automotive, healthcare, travel and logistics, insurance, manufacturing, telecoms, media, retail, construction, oil and gas, energy…
Financial Health
WeakWeak · Hiring · 11% CAGR over 4y
Location
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Financial sub-scores
Computed from 5 filingsProvides managed IT services and technical support for businesses, including cloud computing, Microsoft 365 management, data backup, cybersecurity, network and web security, IT help desk support, and…
Serves UK businesses and schools, including accountancy, recruitment, construction, e-commerce and PR firms, typically organisations seeking outsourced IT and managed technology support.
Financial Health
StrongStrong · Hiring · 9% CAGR over 4y
Location
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Computed from 5 filingsDevelops and supplies cloud-based guest and payment management software for hospitality and entertainment venues. Platform includes mobile ordering and payment, booking and event management, CRM,…
Sells B2B to hospitality and leisure venue operators, including hotels, golf clubs, driving ranges, sports stadiums, amusement parks and entertainment venues, particularly teams managing guest…
Financial Health
StableStable · -67% CAGR over 4y
Location
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Computed from 5 filingsProvides video advertising technology for delivering and streaming video ads across the open web. Offers programmatic video ad formats, campaign delivery, media buying, and performance measurement…
Serves global brands, advertising and media agencies, and publishers running programmatic open-web video campaigns, targeting marketing and media buying teams with digital advertising budgets.
Financial Health
WeakWeak · -61% CAGR over 4y
Location
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Computed from 3 filingsProvides AI‑driven software for social media content curation and scheduling, automatically selecting relevant articles and posts aligned with a brand’s topics and tone and publishing them to…
Serves social media marketers, digital agencies, small businesses and creators managing Facebook, LinkedIn and X accounts for their own brands or client audiences.
Financial Health
WeakWeak · Hiring · 12% CAGR over 2y
Location
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Computed from 5 filingsProvides web hosting and IT services including domain registration, shared, VPS and dedicated hosting, managed Microsoft 365, email hosting, cloud solutions, website design, and internet and…
Serves businesses of all sizes, from sole traders to multinational corporations, plus agencies managing multiple client sites and ecommerce operators running WooCommerce stores.
Financial Health
HealthyHealthy · Hiring · 19% CAGR over 4y
Location
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Computed from 5 filingsProvides cybersecurity and compliance consulting, including maturity assessments, security management support and technology due diligence. Develops software platforms for investigation and case…
Serves businesses and organisations across industries, including teams responsible for security, compliance, IT assets, investigations, whistleblowing and acquisition due diligence.
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 3 filingsDevelops enterprise content management (ECM) software that captures, stores, and organizes business documents and data. The platform includes document management, enterprise search, records…
Serves large enterprises and public-sector organisations in financial services, insurance, retail, healthcare, government, and transportation/logistics, typically selling to finance, legal, IT, HR,…
Financial Health
HealthyHealthy · Hiring · 6% CAGR over 2y
Location
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Computed from 5 filingsDevelops Microsoft Dynamics 365–based management software for holiday parks, marinas, boat brokers, and manufacturers. Provides systems for bookings and reservations, sales and leads, finance,…
Sells to B2B operators in the holiday park and marina sectors, including holiday parks, park home dealerships, holiday home manufacturers, marinas, boat/yacht brokers and boat builders.
Financial Health
StrongStrong · Growing, Hiring · 30% CAGR over 4y
Location
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Computed from 5 filingsDevelops and operates a web platform for hospitality businesses to create and manage websites. Provides tools for pubs and venues to publish menus, promotions and galleries, and manage website…
Serves B2B hospitality customers, including pub companies, managed and leased pub groups, independent pubs and bars, plus marketing teams, digital teams and venue managers.
Financial Health
HealthyHealthy · -5% CAGR over 4y
Location
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Computed from 5 filingsProvides managed IT services including technical support, cybersecurity, Microsoft cloud solutions, connectivity, business telephony, and business continuity services. Delivers IT consulting and…
Serves UK businesses and charities of varying sizes, especially in distribution and logistics, financial services, energy and media, with area pages for Hampshire, London, Surrey and nearby southern…
Financial Health
StrongStrong · Growing, Hiring · 12% CAGR over 4y
Location
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Computed from 5 filingsProvides payment processing solutions for small businesses, including card payment terminals, portable POS devices, Tap to Pay on iPhone, and online payment tools such as payment links and QR code…
Sells to UK SMEs that take customer payments, including hospitality venues, retailers, trades and local services such as salons, cleaners, mechanics, taxis, pet care, cafés, takeaways, restaurants…
Financial Health
StrongStrong · Growing, Hiring · 57% CAGR over 4y
Location
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Computed from 5 filingsProvides search engine optimisation (SEO) and digital marketing services, including technical SEO, on‑page and off‑page optimisation, link building, local and enterprise SEO, and pay‑per‑click…
Serves local and international businesses, from small firms to enterprise clients, including e-commerce brands, professional services firms, law firms, architects, consultants, retailers,…
Financial Health
StrongStrong · Growing · 0% CAGR over 4y
Location
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Computed from 3 filingsProvides managed IT services including Microsoft 365 and Azure support, cloud infrastructure, cybersecurity monitoring and compliance tools, business broadband and VoIP communications, Wi‑Fi and…
Serves UK businesses and nonprofit organisations, particularly growing SMBs and industry leaders in healthcare, care homes, retail and charities, including teams responsible for IT, security and…
Financial Health
HealthyHealthy · -13% CAGR over 2y
Location
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Computed from 3 filingsProvides managed IT services and telecommunications systems for businesses, including IT support, cyber security, cloud services, hosted voice and unified communications, broadband and leased line…
Serves SMEs and organisations across the UK, including schools, charities, transport, recruitment, manufacturing, professional services, healthcare, hospitality, retail, engineering and construction…
Financial Health
HealthyHealthy · Growing · 0% CAGR over 2y
Location
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Computed from 5 filingsProvides outsourced payroll bureau services for businesses, including payroll processing, payslip production, RTI submissions to HMRC, workplace pension auto‑enrolment administration, handling PAYE…
Serves UK businesses, from single-director companies to employers with up to 1,000 staff, including local clients in Manchester, Stockport, Macclesfield, Alderley Edge, Wilmslow and Cheshire.
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 3 filingsProvides human resources and workplace health and safety consultancy for employers. Services include HR outsourcing, employment law guidance, policy development, risk assessments, compliance support,…
Serves employers, business owners and managers responsible for staff, employment law compliance, HR processes, and workplace health and safety.
Financial Health
HealthyHealthy · 0% CAGR over 2y
Location
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Computed from 5 filingsProvides commercial legal services to businesses, including corporate law, mergers and acquisitions, company structuring, commercial contracts, employment law, dispute resolution, intellectual…
Serves businesses, owners and employers, particularly in healthcare sectors such as dental practices, pharmacies, care homes and opticians, plus clients involved in property, M&A and commercial…
Financial Health
DistressedDistressed · -67% CAGR over 4y
Location
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Computed from 3 filingsProvides business telecommunications services including installation and support of on‑premise and hosted telephone systems, business phone lines, broadband and mobile services. Also offers network…
Serves business customers needing communications infrastructure and support, including organisations looking for business lines, broadband, mobile, telephone systems, cabling, Wi‑Fi, CCTV, IT and…
Financial Health
WeakWeak · -11% CAGR over 2y
Location
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Computed from 4 filingsProvides outsourced managed IT support and consultancy for businesses, including IT support contracts, emergency support, network management, cloud migration, Microsoft 365 and Azure management,…
Serves SMEs, mid-sized businesses and third-sector organisations in Wiltshire, Buckinghamshire and London, including regulated firms and organisations with remote or hybrid teams.
Financial Health
DistressedDistressed · -5% CAGR over 3y
Location
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Computed from 5 filingsProvides managed IT support and consultancy for businesses and organisations. Services include IT infrastructure management, cybersecurity monitoring and consultancy, cloud and Microsoft Azure…
Serves small and mid-sized businesses, charities and educational institutions across North London and the UK, including property, legal, finance, healthcare, recruitment, hospitality, logistics and…
Financial Health
StableStable
Location
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Computed from 5 filingsDevelops software platforms for digital asset management, workflow and project collaboration. Provides tools to manage media files, approvals, version control and resources, and offers e‑commerce…
Serves B2B, public-sector and nonprofit organisations with large media asset collections, including manufacturers, PR and digital agencies, enterprises, commercial image libraries, e-retailers, local…
Financial Health
WeakWeak · -12% CAGR over 4y
Location
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Computed from 3 filingsServes B2B customers in the restaurant and hospitality sector, including independent restaurants and restaurant groups.
Financial Health
StableStable · 4% CAGR over 2y
Location
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Computed from 5 filingsProvides remote monitoring systems that connect dispersed assets to a central dashboard, enabling organisations to track equipment, energy and water usage, and environmental conditions. Delivers…
Serves operations, facilities and energy managers, plus senior decision-makers in leisure and hospitality, agriculture, environmental management, universities and local authorities managing dispersed…
Financial Health
HealthyHealthy · Hiring · 24% CAGR over 4y
Location
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Computed from 5 filingsProvides management and leadership training courses for businesses and professionals. Delivers accredited programmes from bodies such as ILM and CMI, alongside short courses and bespoke workshops…
Serves businesses and organisations seeking management, leadership and professional development training for employees, managers, executive assistants, coaches, mentors and administrative…
Financial Health
StrongStrong
Location
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Computed from 5 filingsProvides managed IT support and outsourced IT services for businesses, including network management, cyber security, data backup, technical consulting, and assistance with Cyber Essentials…
Serves businesses in Bath, Bristol and surrounding areas that need outsourced IT support and cyber security, including firms seeking strategic technology input for leadership teams.
Financial Health
StrongStrong · Growing, Hiring · 37% CAGR over 4y
Location
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Computed from 3 filingsProvides digital TV display systems and content for pharmacies and healthcare practices. Supplies in‑store screens, tailored health information, and promotional messaging used to communicate with…
Sells to UK healthcare practices, primarily community pharmacies, as well as GP surgeries, dental clinics, opticians and aesthetic specialists seeking patient-facing communications and in-practice…
Financial Health
StrongStrong · Hiring · 29% CAGR over 2y
Location
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Computed from 5 filingsDevelops software and provides consulting for skills management and workforce development. Offers tools to build competency frameworks, define job roles, map employee skills, assess capabilities,…
Serves HR, L&D and talent leaders in businesses, plus professional associations supporting member career development and organisations using SFIA for digital skills.
Financial Health
StrongStrong · Growing, Hiring · 6% CAGR over 4y
Location
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Computed from 3 filingsProvides viewing studio facilities for market research and user experience testing, hosting focus groups, interviews and workshops. Offers recording and live streaming technology, usability testing…
Serves B2B market research agencies, UX research teams, moderators and corporate insight teams running focus groups, interviews, usability testing, workshops, training or media castings.
Financial Health
StableStable · 3% CAGR over 2y
Location
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Computed from 5 filingsProvides online assessment software for schools, using AI‑enhanced comparative judgement to mark essays and written work. Platform supports custom assessments, automated marking of test sheets,…
Sells to schools and education staff, particularly teachers and assessment leads using comparative judgement, writing assessment, feedback reporting, and CPD resources for pupils.
Financial Health
HealthyHealthy · -9% CAGR over 4y
Location
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Computed from 4 filingsProvides palletised freight distribution and logistics services, including nationwide pallet collection and next‑day delivery, economy and timed deliveries, tail-lift transport, warehousing, and…
Serves UK businesses with palletised freight needs, including firms sending consignments nationwide, to Ireland, and across Europe or Scandinavia; targets logistics, operations, warehousing and…
Financial Health
StableStable · -1% CAGR over 3y
Location
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Computed from 3 filingsSupplies portable and fixed gas detection equipment, gas analysers, and calibration tools for industrial monitoring applications. Acts as a distributor for Riken Keiki products and provides…
Serves industrial and commercial organisations in marine, oil and gas, gas distribution, semiconductor fabrication, laboratories, water, steel, hospitals and facilities with confined-space or…
Financial Health
StableStable · 3% CAGR over 2y
Location
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Provides UI/UX design, web and mobile application design, website development, and branding services. Builds WordPress, Shopify and WooCommerce sites, and designs interfaces and prototypes for SaaS…
Serves B2B startups and small to mid-sized businesses worldwide, particularly founders and product teams developing mobile apps, SaaS/web apps, ecommerce sites, websites and brand identities.
Financial Health
N/AN/A
Location
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Provides international courier, express delivery and logistics services, including door‑to‑door shipping, air freight, import and return logistics, shipment tracking, and distribution solutions for…
Serves the global business community, especially e-commerce companies and organisations with international shipping, distribution, import/return logistics and airfreight needs.
Financial Health
N/AN/A
Location
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Computed from 5 filingsActs as a speakers bureau that connects organisations and event planners with keynote, motivational and after-dinner speakers, celebrities, moderators and entertainers. Provides booking and…
Serves businesses, conference organisers and corporate event teams seeking speakers, hosts, moderators and entertainers for conferences, seminars, awards, workshops and virtual events.
Financial Health
WeakWeak · -17% CAGR over 5y
Location
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Computed from 4 filingsSupplies standard and non-standard threaded fasteners and associated components for construction, engineering and industrial sectors. Provides sourcing and distribution of fastening products along…
Serves B2B manufacturers, OEMs and engineering teams in construction, automotive, rail, aerospace, defence, renewables, electronics and precision engineering across the UK, Europe and global supply…
Financial Health
HealthyHealthy · -77% CAGR over 3y
Location
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Computed from 5 filingsProvides IoT-based monitoring and control systems for buildings, spaces, and equipment. Implements sensors, building management system integrations, and cloud dashboards to track assets, energy use,…
Serves businesses and estate operators managing facilities, commercial buildings, workspaces and fixed or movable assets, including teams responsible for facilities management, asset management,…
Financial Health
HealthyHealthy · Hiring · 16% CAGR over 4y
Location
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How Crisp usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling. B2B companies are identified using Firmbase's semantic classification of company activity, built from filings, websites and registered SIC codes rather than SIC codes alone. The detected counts and share figures on this page are computed within that sector cohort, so "share" always means share of B2B companies with a detectable system — not of all UK companies.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Crisp is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
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Frequently asked questions
How many UK B2B companies use Crisp?
What share of UK B2B companies run Crisp?
How is Crisp usage detected?
What size B2B companies use Crisp in the UK?
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