B2B Companies Using Help Scout in the UK: 66 Active Firms (2026)
UK B2B companies running customer support software manage sales, onboarding and service conversations for business customers.
For B2B suppliers, a support platform usually sits between revenue operations, onboarding and account service rather than in a standalone contact-centre stack. Adoption tends to signal a company with enough recurring customer conversations to need queue ownership, internal notes and hand-offs, but not necessarily a dedicated service department. Buying centres are often founder-led operations, customer success, sales or account management teams in SME and lower-mid-market businesses. Engagements are usually modest subscription deployments: shared inboxes, live chat, knowledge-base content and workflow rules, with procurement led by practical needs around response discipline, visibility and handling of business-contact data.
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UK adoption remains a small, SME-weighted slice of the B2B software and services base: 66 companies are actively trading, with reported headcount of 711. The platform ranks ninth for visible live-chat use within the sector, at 1.4% of a 4,573 category denominator. Users skew towards SaaS at 48.5%, with marketing agencies and startups each at 13.6%. Registered-office concentration is highest in London at 24.2% and the South East at 18.2%; the South West and North West each account for 10.6%, ahead of the East Midlands at 9.1%.
B2B users of customer-support software do not fall under a single licensed regime; the relevant rules follow the activity being supported, such as financial services, telecoms, data processing or professional services. Where the tool handles named business contacts, UK GDPR applies to the processing of personal data. ICO guidance under PECR treats electronic mail to corporate subscribers differently from consumer marketing, but senders still need clear identity information and a valid opt-out route. Live B2B calling brings CTPS and TPS screening into the operating model, especially where support queues blur into sales development or renewal chasing. Procurement therefore tends to focus on access controls, retention policy and processor terms.
Adoption appears tied to operational tidy-up rather than broad technology refresh. Many users look like founder-led or lower-mid-market suppliers moving from individual inboxes towards shared ownership of service conversations. That tends to create a steady churn of migrations as teams outgrow lightweight chat widgets, merge customer-success and support workflows, or standardise account-service processes after funding or management changes. Scarcity of larger-scale adopters suggests the platform may remain a specialist choice inside B2B service teams rather than a default enterprise service desk. Privacy and outbound-contact scrutiny should keep buyer attention on consent handling, retention and auditability.
Adoption by company size
Adoption of Help Scout rises with company size across the trading UK B2B companies in this cohort. 0% of the 76,784 companies with under 10 employees run Help Scout (36 detected). 0.1% of the 31,788 companies with 10–50 employees run Help Scout (28 detected). 0.1% of the 3,773 companies with over 50 employees run Help Scout (4 detected). That is a 0.1% gap between the over 50 employees and under 10 employees bands.
66
Active firms
2026
1.4%
Of detected Live chat share
UK B2B
9
Median headcount
Filed accounts
149
Verified contacts
Across this cohort
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Key facts
About 4% of the trading cohort reports turnover above £5M (3 of 66 firms) — the rest sits below that revenue band.
7% of the cohort was incorporated since 2022 (5 firms), so a sizeable share is in its first few filing cycles.
Among B2B firms with a detectable live-chat system, the support platform covered here accounts for 1.4% (66) of 4,573 detected installations, below the largest alternative at 29.3% (1,342).
London accounts for 24.2% (16) of the cohort and the South East for 18.2% (12), while the South West and North West each account for 10.6% (7).
SaaS is the largest overlapping sector tag at 48.5% (32), followed by Marketing Agency and Startup at 13.6% (9) each.
A CDN or web-security layer is detected at 62.1% (41), ahead of web analytics at 60.6% (40) and tag management at 59.1% (39).
ICO guidance says the PECR electronic-mail rule does not apply to corporate subscribers, but B2B senders must not conceal their identity and must provide a valid opt-out address.
Live chat market share among UK B2B
Share of the 4,573 UK B2B with a detectable system. As of June 2026.
What else do Help Scout-running B2B run?
Share of the 66 Help Scout-running UK companies where each technology was also detected. As of June 2026.
Where Help Scout B2B are, and how healthy they look
By region
By registered-office region; companies without a regional match count toward Rest of UK.
By financial health
From filed accounts; firms with fewer than two filings show as insufficient history.
9
Median headcount
£657.4K
Median UK turnover
4.5%
Above £5M turnover
5
Incorporated since 2022
149 verified decision-maker contacts
across these 66 companies, with emails available in Firmbase. Filter by role, seniority and stack.
Top UK B2B using Help Scout
Ranked by sales-readiness score: an AI model assesses what each company does, its sector and size, and scores its overall fit. Best-fit prospects appear first.
Financial sub-scores
Computed from 5 filingsDevelops business software for distributors, including order management, master data management, and customer margin management systems. Software captures and processes orders from emails, PDFs and…
Serves B2B distribution companies, particularly food and beverage wholesalers and distributors, targeting operations, finance and commercial teams handling high-volume customer orders, pricing,…
Financial Health
StableStable · Hiring · 5% CAGR over 4y
Location
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Computed from 5 filingsDevelops and operates a mobile and web platform for veterinary practices, providing client communication tools including SMS, WhatsApp and in‑app messaging, appointment booking, video consultations,…
Sells B2B to veterinary practices, veterinary groups and mobile veterinary clinics worldwide, targeting vets, practice managers and client care teams.
Financial Health
StableStable · Hiring · 12% CAGR over 4y
Location
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Computed from 5 filingsDevelops cloud-based MRP and CRM software for small and medium manufacturing businesses. The system manages production scheduling, shopfloor task tracking, inventory and purchasing, sales quoting,…
Targets SME engineering firms, manufacturers and assemblers of devices, electrical/scientific equipment, industrial machinery, plant, agricultural machinery and materials handling equipment,…
Financial Health
WeakWeak · -5% CAGR over 4y
Location
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Computed from 5 filingsProvides social media community management and customer service for brands, handling messages, comments and complaints across social platforms. Also offers review management, social listening, live…
Serves B2B clients, mainly established UK consumer brands in restaurants, hospitality, e-commerce, non-profit, property, food and drink, and automotive sectors that manage high volumes of customer…
Financial Health
HealthyHealthy · -67% CAGR over 4y
Location
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Computed from 5 filingsProvides a cloud-based frontline operations platform that enables organisations to manage inspections, checklists, staff communications, training, onboarding and performance observations, helping…
Serves businesses with frontline workforces, including retail, transport and logistics, gyms, facilities management, utilities, hospitality, travel, field engineering and field sales teams.
Financial Health
HealthyHealthy · -70% CAGR over 4y
Location
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Computed from 5 filingsDevelops brand management software providing digital and print templates, digital asset management, brand guidelines, workflow approvals, order management, and reporting. Platform integrates with…
Serves businesses and organisations with brand and marketing teams managing branded content, digital assets, approvals, brand guidelines, rebrands and partner materials.
Financial Health
StrongStrong · 10% CAGR over 3y
Location
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Computed from 5 filingsProvides a cybersecurity awareness training platform for organisations, including phishing attack simulations, employee training modules, reporting and analytics on risk and participation, and dark…
Sells to B2B IT and security teams in organisations seeking to manage employee cyber awareness, phishing risk and board-level security reporting. Also targets channel partners serving business…
Financial Health
HealthyHealthy · -33% CAGR over 5y
Location
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Computed from 5 filingsDevelops workflow and practice management software for accounting firms. The platform provides job tracking, staff scheduling, time and fee recording, email and SMS automation, and integrations to…
Serves B2B accounting practices and accountancy firms, targeting practice owners, managers and teams responsible for workflow, scheduling, time tracking and client communications.
Financial Health
HealthyHealthy · 0% CAGR over 4y
Location
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Computed from 5 filingsDevelops cloud-based software for managing workplace safety, compliance, and operational risk. Platform includes incident and near‑miss reporting, risk assessments, audits and inspections, document…
Serves B2B organisations managing health, safety, compliance and risk, including EHS teams, health and safety managers, care and healthcare providers, and businesses with lone workers or field-based…
Financial Health
HealthyHealthy · Hiring · 6% CAGR over 4y
Location
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Computed from 3 filingsProvides cloud-based business phone systems and VoIP telephony services, including virtual PBX, call routing, team communication features, integrations and compatible handsets, enabling organisations…
Serves businesses and charities with teams that handle customer calls, including new or existing teams and organisations with remote offices or flexible working needs.
Financial Health
StableStable · -18% CAGR over 2y
Location
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Computed from 4 filingsDevelops and provides hosted ecommerce software for building and managing online shops. Platform includes website design templates, product and inventory management, payment processing, order…
Serves UK startups and established retail businesses selling online, including merchants needing B2C, B2B wholesale and multichannel sales support across web, marketplaces and social channels.
Financial Health
StableStable · Hiring · 5% CAGR over 3y
Location
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Provides managed IT services including remote system monitoring, outsourced IT support, cybersecurity and information security compliance (ISO 27001, Cyber Essentials), cloud infrastructure and…
Serves B2B clients, from startups to established organisations, that want to outsource IT operations, modernise technology, or support growing teams with external technical expertise.
Financial Health
N/AN/A
Location
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Computed from 3 filingsProvides remote support and remote monitoring and management (RMM) software for IT teams and managed service providers, enabling remote device access, unattended support sessions, system monitoring,…
Serves B2B IT professionals, managed service providers, helpdesks and internal support teams, from single-person support shops to large organisations with distributed workforces.
Financial Health
StableStable · 0% CAGR over 2y
Location
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Computed from 3 filingsDevelops Salesforce‑native professional services automation software providing project management, resource planning, services billing, revenue management and customer workspaces, helping services…
Serves B2B professional services organisations and teams, including implementation, consulting and managed services providers, particularly Salesforce users, partners and PS leaders.
Financial Health
StableStable · -92% CAGR over 2y
Location
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Computed from 5 filingsProvides managed IT support services primarily for educational institutions, including proactive system monitoring, help desk support, cybersecurity protection, Microsoft 365 setup and management,…
Serves UK educational organisations and their IT leaders, including primary and secondary schools, academies, independent schools, SEN and alternative provision, colleges, universities, academy…
Financial Health
StableStable · -19% CAGR over 5y
Location
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Computed from 5 filingsDevelops legal project planning and budgeting software for law firms and in‑house legal departments. The platform maps tasks and phases of legal matters, links to finance and time‑recording systems,…
Sells to B2B legal teams, specifically law firms and in-house legal departments. Targets legal operations, matter managers and finance-related stakeholders needing planning, budgeting and matter…
Financial Health
StableStable · -8% CAGR over 4y
Location
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Computed from 5 filingsDevelops assessment and pupil‑tracking software for schools, particularly for students with special educational needs and disabilities (SEND). Products include progress tracking and reporting tools,…
Serves schools, special education settings, multi-academy trusts and local authorities supporting pupils with SEND, targeting teachers, SENCOs and senior leaders in early years, primary and…
Financial Health
WeakWeak · 0% CAGR over 4y
Location
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Computed from 3 filingsDevelops and operates web‑based software for clinical trials, including systems for randomising participants, code breaking, and electronic data capture (EDC/ePRO). Platforms allow investigators to…
Serves clinical trial sponsors, trial managers, investigators and academic or non-commercial research teams running randomised clinical trials, with users including authorised site staff and study…
Financial Health
WeakWeak · 0% CAGR over 2y
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Computed from 5 filingsProvides an online learning management system and e‑learning courses designed for the care sector. The platform enables organisations to deliver training, track staff compliance, manage…
Serves care sector organisations, including care homes and care providers, selling to managers responsible for staff training, compliance records, mandatory courses, Care Certificate progress and…
Financial Health
StrongStrong · Growing, Hiring · 25% CAGR over 4y
Location
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Computed from 5 filingsDevelops a browser-based software platform for creating and managing product image renders, interactive 3D models, and visualisation applications. Tools enable marketers and manufacturers to build…
Serves B2B manufacturers, particularly marketing and sales teams at companies selling machinery, technical devices, components, specialist products or materials across international markets.
Financial Health
HealthyHealthy · Hiring · 16% CAGR over 4y
Location
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Computed from 3 filingsProvides digital coaching programmes for organisations, offering one‑to‑one and group coaching via a mobile platform focused on leadership development, employee wellbeing, soft‑skills training, and…
Sells to businesses seeking coaching for employees, especially leaders and high-potential talent. Targets HR, L&D and leadership teams needing support for mental wellbeing, leadership development,…
Financial Health
StrongStrong · Hiring · 41% CAGR over 2y
Location
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Computed from 5 filingsDevelops software and cloud services for radio broadcasters, including playout automation, music scheduling, audio streaming, website content management systems, mobile apps, Alexa skills, and studio…
Serves radio broadcasters and station teams of all sizes, including managers, programmers, presenters and digital teams running live, online and mobile radio services.
Financial Health
StrongStrong · Growing, Hiring · 39% CAGR over 4y
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Computed from 5 filingsProvides cloud-based telecommunications and connectivity services for businesses, including unified communications, UCaaS and contact centre platforms, inbound call handling, Microsoft Teams direct…
Targets B2B organisations across sectors, especially customer-facing teams and contact centres, plus value-added resellers, channel partners and technology partners.
Financial Health
HealthyHealthy · Profitable · -9% CAGR over 4y
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Computed from 5 filingsDevelops and operates electronic point-of-sale (EPOS) and payment technology for hospitality venues. Provides iPad-based POS systems, card payment terminals, mobile ordering, integrated payments, and…
Serves UK F&B hospitality businesses, including restaurants, bars, festival and event operators, theatres, entertainment venues, food halls and markets, from pop-ups to large-scale venues.
Financial Health
HealthyHealthy · Hiring · 27% CAGR over 4y
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Provides an online consumer insights and market research platform that uses consumer data and AI to test product concepts, evaluate advertising, track brand health, and collect real-time consumer…
Sells to B2B brand, innovation, advertising, and insights teams at consumer-facing brands seeking continuous consumer feedback for product development, ad testing, and brand tracking.
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Computed from 3 filingsDevelops process orchestration software for B2B service organisations. The platform manages workflows, task assignment, SLA tracking and integrations, and includes AI features such as document…
Serves B2B service delivery organisations, including BPOs and shared services teams, plus operations, transformation and IT leaders in banking, insurance, healthcare, pharmaceuticals, legal…
Financial Health
DistressedDistressed · 0% CAGR over 1y
Location
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Computed from 4 filingsProvides a contact data platform that helps sales and recruitment teams find professional email addresses and phone numbers. Offers a searchable database, Chrome extension, API access, data…
Serves B2B sales teams, recruiters, recruitment coordinators, and data/operations teams at startups, mid-market firms, and Fortune 500 companies.
Financial Health
StrongStrong · Growing · 0% CAGR over 3y
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Computed from 5 filingsDevelops smart personal protective equipment including connected ear defenders and sensors that monitor noise, dust, vibration, and air quality exposure. Provides industrial hygiene tools and a…
Serves B2B industrial employers and health, safety and industrial hygiene teams in workplaces where staff face noise, dust, air quality or vibration exposure, including organisations managing PPE and…
Financial Health
WeakWeak · -20% CAGR over 4y
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Computed from 5 filingsProvides an email and contact data platform for sales and recruitment teams. Offers email and phone lookup, a Chrome extension, prospect search portal, outreach campaign tools, AI email…
Serves B2B sales teams, recruiters and hiring teams, from startups to Fortune 500 companies, that need professional contact data for prospecting and outreach.
Financial Health
StrongStrong · Hiring · 8% CAGR over 4y
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Computed from 3 filingsProvides an online contact discovery and outreach platform offering email and phone lookup for professionals. Includes a searchable database, Chrome extension, data enrichment tools, API access,…
Serves B2B sales teams, recruiters, recruitment coordinators and growth teams, including users in Fortune 500 companies and startups seeking professional contact data for prospecting, hiring and…
Financial Health
StrongStrong · Hiring · 22% CAGR over 2y
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Computed from 5 filingsProvides employee background screening services for businesses, including BPSS clearance, BS7858 security vetting, DBS checks, digital ID verification, global screening, and employment verification.…
Serves businesses and organisations hiring staff in regulated sectors, including legal, accounting, health and social care, finance, energy, utilities, telecoms, IT, nuclear and education.
Financial Health
HealthyHealthy · Hiring · 44% CAGR over 4y
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Computed from 5 filingsProvides business telecommunications and connectivity services including broadband, leased lines, VoIP and mobile. Also offers IoT connectivity management, cloud hosting, telecoms billing software,…
Serves UK businesses of varying sizes, from SMEs to enterprises, plus telecoms resellers, dealers, referral partners and wholesale partners seeking connectivity, mobile, energy, IoT, cloud, billing…
Financial Health
StrongStrong · Hiring · 7% CAGR over 4y
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Computed from 3 filingsProvides a digital platform for the food industry to manage and share product data, including allergen, nutritional and technical specifications. Offers tools for manufacturers, wholesalers, caterers…
Serves B2B customers across the food supply chain, including food manufacturers, wholesalers, caterers and retailers needing accurate product, allergen, nutritional and technical data.
Financial Health
StableStable · Hiring · 5% CAGR over 2y
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Computed from 4 filingsDevelops cloud-based financial planning and analysis (FP&A) software that enables businesses to create financial models, budgets and forecasts, automate management reporting, analyse performance…
Serves startups and growing companies, especially SaaS businesses, selling to finance and leadership teams using accounting, CRM and HR systems.
Financial Health
StrongStrong · Hiring · 19% CAGR over 3y
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Computed from 4 filingsProvides a sales and recruitment prospecting platform that supplies email addresses and phone numbers for professionals. Offers a search portal, Chrome extension, data enrichment API, and tools for…
Serves B2B sales teams, recruiters and hiring teams, from startups to Fortune 500 companies, that need professional contact data for prospecting, outreach and recruitment campaigns.
Financial Health
StableStable
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Computed from 5 filingsProvides an online citizen engagement platform used by governments, planners and developers to collect public feedback on planning, infrastructure and community projects. The software enables…
Sells to public sector bodies and private sector organisations running citizen and community engagement, including councils, housing associations, transport planners, developers, regeneration teams,…
Financial Health
HealthyHealthy · Hiring · 14% CAGR over 4y
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Develops and operates an online design feedback platform that enables teams and clients to review websites, Figma files, images, videos, PDFs and presentations, leave comments, track revisions, and…
Sells to designers, creative teams and agencies that need feedback from clients and internal reviewers on websites, Figma files, images, videos, presentations and PDFs.
Financial Health
N/AN/A
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Computed from 3 filingsProvides an online API delivering live and historical foreign exchange rate data for over 200 currencies, enabling developers and businesses to perform currency conversion, time‑series analysis, and…
Serves developers, startups, brands and organisations needing currency data, including charities, universities, sports networks, international brands and Fortune 500 companies.
Financial Health
HealthyHealthy · 0% CAGR over 2y
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Computed from 5 filingsProvides ecommerce website design and development services focused on Shopify and BigCommerce platforms. Builds and customises online stores, develops BigCommerce themes, supports platform…
Sells to ecommerce businesses using Shopify or BigCommerce, including B2B and B2C online retailers with high-volume stores and large product catalogues, as well as brands launching, migrating, or…
Financial Health
StableStable · 0% CAGR over 4y
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Computed from 4 filingsProvides conversational messaging software for businesses, including SMS, rich media messaging, voice messaging, and WhatsApp integration. Enables notifications, reminders, payments, surveys, and…
Serves B2B and public-sector organisations with high-volume customer contact needs, including financial services, retail, healthcare, utilities, insurance, housing associations, local authorities,…
Financial Health
StableStable · -11% CAGR over 3y
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Computed from 4 filingsProvides cloud video surveillance software and hardware that connect existing CCTV and IP cameras to cloud storage. Offers a video management system and analytics such as motion detection, licence…
Sells to businesses and organisations using security camera systems, especially multi-site enterprises and security resellers. Serves sectors including automotive, cannabis, construction, education,…
Financial Health
StableStable · Hiring · 9% CAGR over 3y
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Computed from 4 filingsDesigns and manages employee recognition programmes for organisations, collecting customer and staff nominations about service experiences. Provides online nomination platforms and independent…
Serves medium and large organisations in customer-facing sectors, including utilities, healthcare, policing, higher education and guest services, as well as public sector bodies seeking employee…
Financial Health
WeakWeak · 0% CAGR over 3y
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Computed from 5 filingsProvides IR35 compliance services and software for businesses engaging contractors, including status assessments, status determination statements, compliance monitoring, training, contract reviews…
Serves businesses that hire contractors, recruitment agencies and contractors needing IR35/off-payroll compliance support, including teams responsible for status determinations, contracts and HMRC…
Financial Health
HealthyHealthy · Hiring · 37% CAGR over 4y
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Computed from 4 filingsProvides customer experience (CX) technology and consulting services, including AI-driven contact centre solutions, IVR and voice automation, journey analytics, CRM integrations, and workforce…
Serves enterprise customer experience, contact centre and digital operations teams in banking, insurance, utilities and healthcare, targeting organisations with complex customer journeys and support…
Financial Health
DistressedDistressed
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Computed from 5 filingsProvides geospatial data and software APIs for insurers to assess geographic and property risk. Platform offers address validation, geocoding, property data, peril and climate risk scores, and…
Serves B2B insurance organisations, including insurers, underwriting teams, insurance brands, coverholders and price comparison websites, with customers referenced worldwide.
Financial Health
StrongStrong · Profitable, Growing, Hiring · 35% CAGR over 4y
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Computed from 5 filingsProvides outsourced B2B sales services including lead generation, inside sales, account executives, and sales consultancy. Supports technology and IT companies with pipeline development, market…
Serves B2B software, technology and IT services companies, from start-ups and scale-ups to enterprises, seeking sales support and market expansion across the UK, Europe and North America.
Financial Health
StrongStrong · Hiring · 13% CAGR over 4y
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Computed from 3 filingsProvides e‑commerce logistics and fulfilment services for online brands, including warehousing, order processing, shipping, delivery tracking, and returns management. Offers software integrations…
Serves e-commerce and omnichannel brands, especially scaling consumer brands in fashion, accessories, beauty, wellness and food, across direct-to-consumer, wholesale, retail locations and…
Financial Health
StrongStrong · Hiring · 29% CAGR over 2y
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Computed from 5 filingsDevelops AI-powered email assistant software that integrates with Gmail and Outlook to organise inbox messages, categorise emails, generate draft replies in a user’s writing style, and capture…
Sells to individual professionals, teams, and small to medium-sized businesses using Gmail or Outlook, with options for both self-serve users and organisational buyers seeking email and meeting admin…
Financial Health
StableStable · -31% CAGR over 4y
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Computed from 5 filingsDesigns and develops Shopify e‑commerce websites for retail brands. Provides custom theme design, store development, platform customisation, conversion rate optimisation, Klaviyo email marketing…
Sells to ecommerce brands using Shopify, from new online retailers to established businesses scaling their stores. Targets brands that emphasise sustainability and consumer products, including those…
Financial Health
WeakWeak · Hiring · 5% CAGR over 4y
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Computed from 3 filingsProvides virtual UK postal addresses and online mail management services. Receives, scans and forwards letters and parcels, enables digital access to post, mail redirection, and shipping of online…
Serves individuals and organisations needing UK mail access, including renters, expats, frequent travellers, remote businesses, charities, public-sector bodies, e-retailers and firms outsourcing…
Financial Health
HealthyHealthy · Growing, Hiring · 9% CAGR over 2y
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How Help Scout usage is detected
Company data
Detected companies are joined to UK Companies House records and XBRL accounts data. Revenue and headcount figures come from the most recent filed accounts; where the company has not filed, values are estimated using a model trained on filed history and peer benchmarks and are labelled as estimates.
Detection
Firmbase crawls the public website of actively-trading UK companies and fingerprints the technologies present: tracking scripts, embedded forms, chat widgets, CMS markers and similar signatures. A company is included in this list when one or more of the technology's signatures are found on its site; closely-related variants of the same product are grouped under one name. Detection covers what is visible on the public web — a company using the technology purely internally, with no website footprint, will not appear. Counts are therefore a conservative floor, not a ceiling. B2B companies are identified using Firmbase's semantic classification of company activity, built from filings, websites and registered SIC codes rather than SIC codes alone. The detected counts and share figures on this page are computed within that sector cohort, so "share" always means share of B2B companies with a detectable system — not of all UK companies.
Freshness
Websites are re-crawled on a rolling basis and the underlying company data is refreshed from Companies House continuously; filings appear within days of submission. The list and its statistics are regenerated when the detected cohort moves meaningfully. You can see the last-updated timestamp near the top of the page.
Help Scout is a trademark of its respective owner. Firmbase is not affiliated with, sponsored by, or endorsed by the trademark owner.
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Frequently asked questions
How many UK B2B companies use Help Scout?
What share of UK B2B companies run Help Scout?
How is Help Scout usage detected?
What size B2B companies use Help Scout in the UK?
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